Ronnie Phillips

Purchased three AMGs in the past, last summer ordered a new one. What a mistake: this place is not what it used to be, total lack of communication and transparency, "promise made promise kept" does not exi new one. What a mistake: this place is not what it used to be, total lack of communication and transparency, "promise made promise kept" does not exist there. GM never disclosed why this car was on hold four months after it was built, sales did not respond to messages for weeks... Seems to me they won't be in the car business much longer as this place is in the business of getting out of the car business. More

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I am a trustful senior, who unfortunately bought a "certified vehicle" about 3 months ago at this dealer, and the people involved in the process, the salesman, the sales manager and later one of the s "certified vehicle" about 3 months ago at this dealer, and the people involved in the process, the salesman, the sales manager and later one of the service managers, all promised to take care of the issues that a certified vehicle shouldn't have according to their own words. i.e. A stain in the passenger seat that doesn't go away, the missing 2nd key, the dashboard that was cracked, the tire compressor kit that was missing (this vehicle doesn't have an spare tire and comes with the kit). After I took the vehicle home, all of these issues were ignored and no one takes responsibility. They ignore e-mails, don't reply to phone messages, and in the one occasion when they talked to me, not action was taken anyway. After 3 months and after several requests, they have not even updated the name of the owner so I can register the car under my name and create an account with "Mercedes me connect", so I have not been able to sign up for any of the services you can access with this app. Very disappointed.!! In addition to this, the car was missing a "C" letter from the back logo and instead of replacing it with the correct one, they removed a "C" from another vehicle that is larger than the letters on my vehicle and glue it there. It obviously doesn't look right and you can tell the difference. They just don't care !!!. I realized that they act like scavengers when trying to quickly "fix" an issue and don't care if it is done right or not. The people at this dealer don't have any pride on the business they work for or on the vehicles they sale, they only care about "closing the deal", will tell you not to worry about any of the issues you find during the negotiations and then you are on your own. In my case, I thought this is was reputable dealer, so I trusted them. Big Mistake. More

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Ronnie was extremely helpful. He made my car buying experience seamless, was very transparent, excellent customer service, and managed to get me in my car very quickly. If you’re He made my car buying experience seamless, was very transparent, excellent customer service, and managed to get me in my car very quickly. If you’re looking for your next car, give Ronnie a call you will not be disappointed! More

by dmangabat0112 Verified Customer Verified Customer

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I am very disappointed in the way I was treated. I can’t blame the entire dealership for one bad apple which is why this review is solely based on my experience with Ronnie Phillips. After submittin I can’t blame the entire dealership for one bad apple which is why this review is solely based on my experience with Ronnie Phillips. After submitting pre approval documention online to show my seriousness in purchasing a vehicle I was treated with disrespect and poor communication because I decided to think over a large purchase with my wife. I am utterly disgusted how I was talked to and the fact that he had the audacity to tell me I’m waisting his time when I provided my personal information to secure funding for a vehicle. Mind you it was never legal to sell the vehicle because it had not yet gone through a pre-safety inspection. I have never, in all my years, having purchased 25+ vehicles from dealerships, never been treated so poorly before. This guy treated me like I was some piece of garbage. I will never recommend anyone to do business with Ronnie or this dealership if this is how their salesman treat people after lying about the vehicles condition and giving me the run around about when it would be ready for delivery. This was a test to which I would have gladly purchased many more vehicles for my company and family. But this situation is beyond repair. More

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Ok so although I was told I would get the car in a week and I didn’t get it till a month later, I do have to give a huge thank you to Ronnie Phillips. He stayed in communication with me throughout the whol and I didn’t get it till a month later, I do have to give a huge thank you to Ronnie Phillips. He stayed in communication with me throughout the whole process. From the start he was so helpful and very straightforward and honest. Through the waiting period he gave me updates, and when the car finally got to the dealership and even though he was on vacation he still was in contact with me and helped me set up the pick up. I got the GLS 450 4matic and I am so happy with it! Of course I also have to recognize Casey from finance, he was also extremely helpful through all the paperwork. Super thorough and explained everything extremely well. Both guys were absolutely great, helpful and over just made my experience the best More

by aileenramos92 Verified Customer Verified Customer

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Ronnie was awesome! Very responsive and made sure we were able to get our dream car Very responsive and made sure we were able to get our dream car More

by sunnam_y Verified Customer Verified Customer

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We would like to thank you for the prompt and kind replies back to our requests. replies back to our requests. More

by joannyasui Verified Customer Verified Customer

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Everyone was so very nice and welcoming when we arrived. It continued on throughout our entire process. It continued on throughout our entire process. More

by stacyvelasquez11 Verified Customer Verified Customer

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Friendly automotive group. Went and got the car we wanted. Great group of people. Ronnie and Casey were great. Our finance guy, Ryan, I believe was his name was fast as well wi Went and got the car we wanted. Great group of people. Ronnie and Casey were great. Our finance guy, Ryan, I believe was his name was fast as well with the paperwork. More

by tcarey1 Verified Customer Verified Customer

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Best dealership I know, very clean and professional staff trained for the job they are doing. trained for the job they are doing. More

by ETIF_75 Verified Customer Verified Customer

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