Ruben Perez

Sales the way it used to be. No yaw yawing back and forth. No pressure. Have it your way. Loved it👍👍👍👍 No yaw yawing back and forth. No pressure. Have it your way. Loved it👍👍👍👍 More

by RICHARDSUESS Verified Customer Verified Customer

Helpful 0

Report | Print

Customer service unparalleled! Quick and easy process. Huffines over delivers! I have found my dealership! Great job Huffines! Thank you so much Ruben! Quick and easy process. Huffines over delivers! I have found my dealership! Great job Huffines! Thank you so much Ruben! More

by IKESHEPP1972 Verified Customer Verified Customer

Helpful 0

Report | Print

Ruben picked us up from the airport and brought us back to the dealership where our truck had been on hold for a week. Took us to finance department where Charlie Hale finished the deal. Thank you all! to the dealership where our truck had been on hold for a week. Took us to finance department where Charlie Hale finished the deal. Thank you all! More

by 1ccconte Verified Customer Verified Customer

Helpful 0

Report | Print

I had a rough start initially due to a miscommunication with one of the sales people. but the manager called me the next day and they made it right. I ended up working with Ruben and had the best experien with one of the sales people. but the manager called me the next day and they made it right. I ended up working with Ruben and had the best experience buying a car that I've ever had. I communicated the deal that I needed and he made it happen. He sent over all meaning I didn't have to spend days negotiating or waste time at the dealership. What they sent over is what I got, no surprised when I came into the dealership. The actual buying process was quick and straightforward. They did a great job changing my experience and opinion from very negative to extremely positive. I'll certainly be looking at Huffines next time I need to buy a car. More

by castletx Verified Customer Verified Customer

Helpful 0

Report | Print

This was the best experience I’ve had at a dealership. Ruben is amazing. He is so kind and patient. He went above and beyond for us.. I would recommend this dealership to anyone, and I will be definitely Ruben is amazing. He is so kind and patient. He went above and beyond for us.. I would recommend this dealership to anyone, and I will be definitely be back in the future.. More

by NICOLE_VEAL26 Verified Customer Verified Customer

Helpful 0

Report | Print

TRUST NO ONE URGENT MUST READ BEFORE BUYING AT HUFFINES OF PLANO CHRSYLER DODGE I am 54 years old, and I know a few things about the mechanical workings of a vehicle and the buying of one. I live in T OF PLANO CHRSYLER DODGE I am 54 years old, and I know a few things about the mechanical workings of a vehicle and the buying of one. I live in TX right now; however, I was traveling to AR at the time of sale of this Chevy High Country Silverado Truck. I thank God that I was traveling for work to AR had I not, I may have not caught all these problems with this vehicle as soon as I did. So, this is my warning to all when buying a vehicle from Huffines trust no one. However, I do have one saving grace and that was Rodney Hutchinson who was the only person that was working to get my truck taken care of and ensuring complete customer follow up and satisfaction. My other saving grace was the fact I bought a warranty of which I should have never had to use one day later after buying a pre-owned Chevy High Country Silverado with less than 60k miles from Huffines. The strange thing about all this, is that in conversation to Charles Hale in finance when they were closing out the sale side of this deal, I stated this to Charles: “God forbid if I drive off this parking lot and something happen” as Charles was quoting me my financing options, he stated a price without a Warranty. Wow and when something did happen, and I asked him “what would you all have done had I not brought the warranty?” Of which, I had to use one day after the purchase of my vehicle. I had just purchased from Huffines Dealership and amazingly he could not answer that. I do believe the owner has been in the practice of customer satisfaction for more than 95 years. Clearly Huffines has a proven practice of not jeopardizing their company’s brand as I believe some of the employees here at Huffines did. The warrant had not even been fully processed yet and Charles Haley who is in finance and Izzy his boss who likes to try to talk over people while trying to push the scenario of buying (as is) to avoid the fact that they sold me a vehicle of which they had failed to accept the responsibility of servicing properly for sale. They acted as if they were doing me a favor by talking to me and using my warranty of which I paid for on a vehicle that Huffines, a major dealership, should have caught the leaking AC and Water pump not working, 1st gear struggling or sticking in transmission causing delayed acceleration of which I also mention. Rear axle, shocks and suspension, fuel pump, fuel filter, exhaust, and catalytic converter all potential issues with this vehicle they sold me. Rodney has taken good care of a customer’s need for service and he has orchestrated all arrangements with Hailey of Crain Chevrolet in Little Rock AR. Yes, all these things will need to be checked out. I spent my first seven days in a rental while the AC and Water pump was fixed here in Little Rock of which my warranty paid for and because of my insisting on not paying for anything the finance department (Charles and Izzy) of Huffines did pay reluctantly, any additional services charges. This was only because of Rodney Hutchinson due diligence that this was able to happen. No one else would assist while others acted as if I had done something wrong, they didn’t know what was going on. Let me back up for a moment. I left Huffines in TX on Saturday night and got right on the road to Little Rock. On Sunday in Little Rock the AC was not working and the ticking noise of which I mention to Huffines before leaving late Saturday night before close. In Which, everyone assured me that a 27-point inspection was done. Also stating that they fully stand behind quality vehicles in celebration of this family-owned dealership, having a 100-year-old tradition of ensuring that customer satisfaction is top priority of which, I still believe is true about the owner and some of the employees especially Rodney. However, some employees of Huffines may think only certain customers deserve this manner of service. Crain Chevrolet of Little Rock apologized that I was sold such a beautiful vehicle that clearly should have been serviced prior to the sale. I know these items certainly should have been caught during a simple 27-point check or simply during a visual and diagnostic code read on the truck they sold me or maybe they did because these are also items that can be masked or maybe this truck was looked over by an employee who does not believe in the Huffines philosophy, ensuring only quality vehicles are sold and customer satisfaction is priority. Either way at this point I trust No ONE and all items must be thoroughly examined and fixed with an itemized checklist to be provided at no cost to me as Rodney has assured me would happen without my warranty being used on my behalf. Now I know some of you may say well why did you trust them? My answer is because they appeared to be so genuine and trusting from Rubean to Charles who assured me I was getting a great deal while looking me straight in the eyes and shaking my hand as men of integrity are supposed to conduct business as such. They made me want to trust them and for the first time I let down my guard when negotiating for this beautiful Huffines Chevy Truck of which I had been assured was a great deal! A Truck that I had been assured by Rubean and Charles had been fully checked out with a 27-point inspection and that Huffines has a 100-year tradition of standing behind their product and service. So yes, they got me. I was their fool. In all my years I have never felt so disrespected and duped. All because I choose to trust the people I was negotiating with. As Izzy reminded me of, (as is) and as it appears to me are not concerned with any problems that happens to a customer's auto once you purchase and drive it off their lot. Even if it is something they should have caught and fixed before ever selling to the public. This could and might be seen as fraudulently selling a product knowing you have not done your service duty prior to sale. Well, I will write another review once I visit Huffines again in the first week of June per my conversation with Rodney with the hope that they will do what is right and what I believe should have been done from the very beginning. Now I will have to travel back to TX but I will be transitioning to AR. I can say that Huffines has upheld their philosophy and their brand so far although it has cost me much frustration and made what I thought was a great buying experience into a nightmare. It has damaged my image of the dealership. However, we will see with the remaining items that must be looked at if this experience can be salvaged. I know in life these things can happen. We cannot always foresee everything, and I am willing to give positivity a chance as I hope that none of this was malicious or with the intent to move me alone with damaged product goods. Although forcing someone to use a warranty that had not even been processed yet is certainly questionable on a vehicle that clearly was not service properly and only one day off their lot. I will reserve my ratings until after our matter is concluded. Respectfully presented Emmett Washington More

Helpful 0

Report | Print

Ruben was great to work with. He answered all my questions and would respond almost immediately! questions and would respond almost immediately! More

Helpful 0

Report | Print

A good truck at a fair price My wife and I really enjoyed doing business with Ruben and Huffines. They were knowledgeable and got us the perfect truck and in-budget. I would defin My wife and I really enjoyed doing business with Ruben and Huffines. They were knowledgeable and got us the perfect truck and in-budget. I would definitely go back to buy again. More

Helpful 0

Report | Print

A+ Service I recently purchased my 2018 Jeep Latitude, and my experience from the time I walked through the door and shook hands with Ruben Perez up until the en I recently purchased my 2018 Jeep Latitude, and my experience from the time I walked through the door and shook hands with Ruben Perez up until the end when I drove off the lot was an awesome experience. Ruben was very friendly, patient and informative, I would definitely recommend Ruben to my friends and family. These best part is I walked away with a lower interest rate!!! More

Helpful 2

Report | Print

First Car Buying Experience Ruben was incredibly friendly, knowledgeable, and honest. He answered all of my questions and made the whole experience painless. He took great care o Ruben was incredibly friendly, knowledgeable, and honest. He answered all of my questions and made the whole experience painless. He took great care of me and I would recommend to anyone! If you need to buy car, visit Ruben! More

Helpful 0

Report | Print