Russ Andrews

Let met start off by saying my family has bought at least 6 vehicled from King Automotive over the years, the last two of them were from King Hyundai, most of them were cash buys. Each & every time least 6 vehicled from King Automotive over the years, the last two of them were from King Hyundai, most of them were cash buys. Each & every time that "Gene" was involved with our repairs , it has either gone ary where we had to have it fixed again, or had to return & have it repaired at the company's expense, as well a further waste of mine and my wife's time. How he became a service manager is beyond me. IF this site would let me post less than ZERO stars, I would do so. This is primarily in reference to "Gene" the "service manager" at Deerfield Beach King Hyundai. After speaking multiple times to him to arrange a simple warranty key fob replacement. I had no key to give to him. Mine would work intermittently & for no reason would stop working. Myself & my family were lied to in reference to 1. that he did not have our correct phone numbers and 2. when the key was to be shipped, received. Instead, I was without a vehicle for a week because "Gene's" incompetence with his inability to do his job properly. The only reason we received any information was because we kept calling back. We did not have any of our messages left on voice mail returned. Since I needed an answer I continued to call back in order to speak to a person. Gene finally answered with "WHAT? WHY YOU KEEP CALLING?" This in itself shows he was at his desk, but was not bothering to answer his phone. We had to involve "Shawn", the Customer Service Manager. Finally, 5 days & multiple phone calls from my family to both "Shawn" the customer service manager & "Gene" the "Service Manager," I use quotations to show my level of disgust. Saturday day & time was prearranged, agreed upon for my wife & daughter to come & pick our vehicle. Upon her arrival, she was not greeted, & pointed in the general direction of service. She went into a service persons office & was waved off in an "over there." When she finally reached Gene's office she was irritated. All it would have taken was for the courtesy person to say "you need to see Gene at the end." Instead they decided to give her no information & jumped down her throat when she progressed from irritated to mad. She was told by Gene to get out of his xxxxing office or he will call the police, because my wife stated her name, year & model of the car, & "I want my car, & keys now." He proceeded to tell her she is not his wife or child & will not be spoken to in that manner & that he would not give my wife the pleasure of either. Then proceeded to tell her NO, YOU CAN NOT HAVE YOUR CAR UNTIL YOU LEAVE MY OFFICE & CALM DOWN. As his service personel began to encircle & gang up on my wife. She rightfully felt threatened. And with tears in her eyes demanded the car be brought to her. They proceeded to call 911 on her until she stated that he was holding her car hostage at which point the other unknown service person hung up the phone. I have made contact with Shawn's office & his secretary to inform him that we will be filing a formal complaint with Jason , the general manager of this dealership as well as corporate. Other issues we've had with Gene were bringing the car in for a "complimentary" oil change at which point we were informed of a recall. The recall was completed, but the oil change was not. No excuse was given by Gene for his neglect of completing the main task the car was brought in for. Another time, with Gene, one of our vehicles was brought in for a recall. When at the service cashier we were asked why we didn't have the other recall completed at the same time. When informed this is the first we're hearing about it we were told "Gene, our service manager should have let you know." When confronted, he stated he didn't know we wanted that done as well. This is just 3 issues we've had with Gene being our service manager. His gross incompetence & neglect seem to be perfectly ok with King Hyundai. The number of negative reviews speaks volum More

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went tuy my mother a new Elantra. Russ Andrews was great, whole process with financung took less than 2 hours, they even returned my mom's lease car to another dealership for us, drov Russ Andrews was great, whole process with financung took less than 2 hours, they even returned my mom's lease car to another dealership for us, drove home car same day. As my 1991 tOYOTA cELICA IS ABOUT 34 YEARS OLD NOW, GOING TO SEE rUSS SOON FOR A NEW HYUNDAI More

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What a bunch of scammers! They give you one price on the phone and lure you into the dealership only to change the price on you when you get there. They misrepresent the vehicle then straight-out lie to you phone and lure you into the dealership only to change the price on you when you get there. They misrepresent the vehicle then straight-out lie to you. More

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I have been dealing with King Hyundai (Russ)for about 10 years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and no years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and now finally to the Calypso Red 2022 Santa Fe ($30K) that my wife absolutely loves. Well we leased this vehicle on 7/12/21 and within the first week realized there was a heavy chemical odor coming from the interior. No problem we took it back and was told they would do an ozone treatment to remove the odor. We picked up the car a few days later only to find the chemical odor was gone and now the car wreaked of a Bleach/Hydrogen Peroxide stink that was so potent it actually gave my wife an Asthma attack. We were told to drive the car with the windows down and park the car with them down also. As stupid as that sounded in Florida (100 degrees) I did it and the stink never went away. I took it back again and was told they would shampoo the insides to get rid of the odor. By this time we have owned the car for a month and my wife has only been able to drive it once. Well the shampooing never fixed the problem and when my wife broke down in tears at the dealership that her perfect color SUV was not safe for her to drive due to her being Asthmatic and she couldn't sit more than 5 minutes in the vehicle without having breathing problems. At this point the vehicle became a health hazard to the driver and there was no way she would be able to drive it so what does the dealership do about it? They had the audacity to tell us that they can put us in a Kona ($24K) that costs $6K less for an additional $2K down and $100 more a month. WTH did I just hear? This was their solution, and they were not willing to do anything else especially for a long time faithful customer like us. They tried to sell us another vehicle and charge more money instead of trying to help solve the problem at hand and call it for what it was "A Lemon". I have never seen a dealership sink so low to lose a customer in such a way. My wife loves her Santa Fe, that's why she bought it and these xxxxxxxx want to make money off this defected vehicle and sell us something else that costs less for more money. Makes no sense and now we are totally disgusted for the lack of responsibility they are taking on this case and are willing to let my wife drive a vehicle that may eventually end up sending her back to the hospital. Buyers please be weary, contact me for further info we will be happy to share all the stress and turmoil this has caused us, I guess they really don't care about their long term customers any more. They won't even reach out to text us and say sorry or that they will try to work something out, nothing. I guess now we take it to the next level and see how that works out. Update: I took my own Tucson to North Fort Lauderdale Subaru and dealt with Mohammed, best experience ever. We will never deal with King again. Lets not even get started on the $691 refund they are refusing to give back to me or a service contract that was never used. Just be careful guys they are not out for your best interest. More

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I really don't recommend this dealer, I went through one of the most embarrassing situations of my life, I spent 4 hours for nothing, I went with my wife to buy a 2022 tucson, I gave all the information to of the most embarrassing situations of my life, I spent 4 hours for nothing, I went with my wife to buy a 2022 tucson, I gave all the information to finance the car, and the answer I got was that I had been approved to do the financing, I put all my things in the new car, and after another hour the finance manager said that I could not be approved in the car, I never thought about going through a situation like this, I lost 5 hours of my time for nothing, the car would be for my wife and ward was practically already in the car, when the finance guy said he didn't have the approval, I'll never go back to that place, I'll call the custom service and talk to the customer of the brand is treated like garbage, I really don't recommend this dealer to anyone! More

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This dealership has been incredibly helpful, from Carol who assisted me to the gentlemen that did all my repairs in the service department and who was also very honest and fair. I highly recommend King Hyu who assisted me to the gentlemen that did all my repairs in the service department and who was also very honest and fair. I highly recommend King Hyundai!!! More

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Extremely Satisfied Robert was excellent . On time , courteous, professional. I have dealt with many service advisers in my time and he is tied at the top with one oth Robert was excellent . On time , courteous, professional. I have dealt with many service advisers in my time and he is tied at the top with one other. More

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oil filter tire rotation car wash. Thanks sergio.Service was fantastic. in and out in less then 45min. with car wash.. ill be back in a couple of months. stay tuned. Thanks sergio.Service was fantastic. in and out in less then 45min. with car wash.. ill be back in a couple of months. stay tuned. More

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PURE EXCELLENCE I have been taken care of by the best Sergio of the service department continues to meet and exceed my expectations! Thank you for employing great p I have been taken care of by the best Sergio of the service department continues to meet and exceed my expectations! Thank you for employing great people like Sergio! I have had the opportunity of dealing with sales,finance and service at this dealership and I give you FIVE STARS! More

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THE DEAL OF A LIFETIME! I want to thank everyone involved with the sale of my new Genesis G70 . From the sales man to the finance guy to the guy in the back office. The servi I want to thank everyone involved with the sale of my new Genesis G70 . From the sales man to the finance guy to the guy in the back office. The service manager To the GM ! I want to thank you all for a pleasurable and pleasant experience. Keep up the excellent work! More

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