King Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of King Hyundai:
The service staff at King is very rude especially towards my wife. She is the one that always take our cars in for service. The service staff treats her (and me if I&#8217;m there) like she&#8217;s stupid and doesn&#8217;t know anything about cars.<br>An other issue we had with them was about a warranty repair. Finally after a letter from our lawyer the dealership came in to action all be it very slow.<br><br>On 01-31-2004 we took our car (Hyundai Santa Fe) in for service and for a problem with the radio. King Oldsmobile / Hyundai did not repair our radio as it is out of warranty. We have had the same problem with the radio before and took the car in for this problem on 06-21-2002 (the radio was still under warranty) King was unable to reproduce the problem.<br>The service advisor Roger Stack promised that he would discuss this issue with the service Manager Len and contact me on 02-02-2004. I called King on 02-06-2004 as I had not heard from Roger Stack yet. The operator said she would have Roger call me back later that day. Even after calling the dealer ship again later that day, because Roger had not called me back, he did not respond to my calls. On Monday 02-09-2004, I contacted Hyundai USA to complain about King&#8217;s customer service. They promised me that they would contact King and the service manager to resolve this problem. On Tuesday 02-10-2004 Roger left a message on my voicemail telling me that they were contacted by Hyundai USA and that they were working to resolve the problem with my sun visor?! I had a problem with my sun visor in 2002 but that was replaced under warranty on 05-10-2002. So I called King (02-10-2004) again to explain that I don&#8217;t have a problem with my sun visor but with my radio. Again Roger promised to look in to the problem and talk to his service manager. After contacting King again later that week to see what the status was Roger left me a message on 02-13-2004 telling me that they were still working on the problem and that they were talking to Hyundai USA. <br>Just to clarify, all this going back and forth is about who is going to pick up the bill. All this time the car was in our possession.<br><br>Finally begin May they removed the radio and shipped it to Hyundai. I will have my radio back on 06-10-2004&#8230;&#8230; Driving without a radio all the time was no pleasure.<br><br>Willem van Dam

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