Russ Eller
Russ Eller at Ed Martin Nissan
Refer Me

Russ Eller

Sales & Leasing

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.9
118 Reviews

I am a long time car "nut" having grown up working on them and love anything car related. If I don't know the answer to your question I will be happy to find out and we both learn. I am here to provide you with the best customer experience that I am capable. I want the whole process to be fun for both of us!

Dealership Experience

6 yrs, 3 mos

Industry Experience

6 yrs, 3 mos

Languages Spoken

English English

4.9

118 Reviews

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118 Reviews of Russ Eller

May 15, 2024

Dealership Rating
Employee Rating

DO NOT TRUST THIS DEALER I purchased a vehicle in January 24'. Two weeks after purchasing, we began experiencing noise from the belts. After taking it in to get serviced, the mechanic discovered that More

by Brittany
Recommend Dealer
No
May 15, 2024

Ed Martin Nissan responded

About a month after the purchase, I spoke to the customer about a squeaky belt issue. She mentioned investigating and discovering that the previous owner had addressed this at another shop. We conducted a thorough used car inspection on all vehicles before resale, but nothing related to this issue emerged during our examination. When she contacted me, my service manager proposed bringing the car back to us for assistance, but she opted to proceed with the repair elsewhere. Today marks the first time she has communicated since then. Mike Demo General Manager Ed Martin Nissan

May 15, 2024

Brittany responded

Actually, after a thorough investigation into the carfax I specified that I found record of a mechanic who had serviced the vehicle and replaced a belt while it was in ownership of another dealer, not a private owner. I was given the option to put a rebuilt engine with 60,000 miles into my vehicle with 40,000 miles for an estimated $6,000 part cost plus labor and cost to have the vehicle towed to the facility. Perhaps an audit into the inspection process is appropriate at this time. Regardless, the vehicle was sold to me in an unsafe driving condition. After doing my due diligence in seeing if the vehicle was salvageable, and coming to the conclusion that it is not, I was promptly told the dealership was not willing to assist in the matter under any circumstances. I’m not sure what additional calls to the dealer would have accomplished, which is why my honest review of the poor customer service has officially been published. I have spent months trying to work through this situation. While Ed Martin told me in a two minute phone call that they weren’t interested in mending the situation in any way shape or form despite my flexibility and ongoing patience in the situation. The entire company should be ashamed if this is how they handle these types of conflicts with consumers. I could understand if I bought a vehicle and the motor went out and I chose not to purchase an extended warranty. But this situation is completely unique and should be reviewed in such a way.

March 29, 2024

Dealership Rating
Employee Rating

They treated me great and got me what I wanted with minimum fuss. Happy I went to Ed Martin. More

by Kbennettlv
Recommend Dealer
Yes
Mar 29, 2024

Ed Martin Nissan responded

Thank you so much; we truly appreciate your business and your 5-star rating of our dealership. Enjoy your new Nissan!

March 18, 2024

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Employee Rating

All contacts were super helpful and friendly! Thanks so much! Special thanks to Russ! Love the new ride so far! More

by Helloangelo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada

Mar 18, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions, please don't hesitate to reach out! Enjoy your beautiful Nissan!

March 02, 2024

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Employee Rating

Our salesman Russ was great! Chose this dealership because of his professionalism when inquiring about the car. Had such a positive experience came back next day and purchased an More

by Andrea.L.Wheatley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse

Mar 02, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have questions, please don't hesitate to reach out.

March 02, 2024

Dealership Rating
Employee Rating

Highly recommend Russ! Great experience with buying our twins Nissan Sentras. Informative, knowledgeable and friendly. More

by Andrea.L.Wheatley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse

Mar 02, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have questions, please don't hesitate to reach out.

March 02, 2024

Dealership Rating
Employee Rating

Everyone was very nice and helpful. Made the experience very easy and efficient. Would definitely return More

by lblaase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions, please don't hesitate to reach out.

February 07, 2024

Dealership Rating
Employee Rating

Extremely helpful. Personable. Transparent. They listen well and provide relevant helpful feedback. Provided a pleasant experience. More

by Roger.beck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada

Feb 08, 2024

Ed Martin Nissan responded

Thank you so much for your business and your kind feedback! Welcome to the Ed Martin family, Roger!

January 30, 2024

Dealership Rating
Employee Rating

Russ was very helpful and kind throughout the whole process! This was my first time buying a car and I felt very reassured and comfortable. More

by meredith hallett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse, Jason Upham, Maria Pedraza-Perez , Bruce Kelley

Jan 30, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family, Meredith. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support throughout your car ownership journey.

January 30, 2024

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Employee Rating

Russ was great to work with. Did not feel the high pressure I was dreading when thinking about a car purchase. It was a great experience all around. More

by Debie S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support throughout your car ownership journey.

December 25, 2023

Dealership Rating
Employee Rating

Very knowledgeable explain all features on car and we'll send more customers to them More

by crelectric317
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada

Dec 25, 2023

Ed Martin Nissan responded

Thank you for your business and your feedback! We hope you have a wonderful holiday season and enjoy your beautiful Nissan!

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