I am a long time car "nut" having grown up working on them and love anything car related. If I don't know the answer to your question I will be happy to find out and we both learn. I am here to provide you with the best customer experience that I am capable. I want the whole process to be fun for both of us!
Read moreDealership Experience
6 yrs, 3 mos
Industry Experience
6 yrs, 3 mos
Languages Spoken
English
118 Reviews
Write a Review118 Reviews of Russ Eller
May 15, 2024
DO NOT TRUST THIS DEALER I purchased a vehicle in January 24'. Two weeks after purchasing, we began experiencing noise from the belts. After taking it in to get serviced, the mechanic discovered that January 24'. Two weeks after purchasing, we began experiencing noise from the belts. After taking it in to get serviced, the mechanic discovered that someone had broken a bolt that holds the tensioner pulley off into the motor, drilled it out, filled the hole with JB weld, and then put a bolt back in. This was used to hold our entire pulley/belt system together. Of course, the JB weld gave out and our entire system shifted out of place and began grinding together. The car has been sitting for over 3 months as it cannot be safely driven. I am so thankful the entire system didn't fall apart while driving with my kids. I contacted the dealer after seeking legal consultation and requested that they purchase the vehicle back at my principal balance, which would still put me out thousands of dollars. Although this is the most ETHICAL thing to do as it was sold to me in an EXTREMELY unsafe condition and could have caused bodily harm had we not found the problem so quickly, I was told they were not willing to agree to any arrangements to mend the situation. The last 4 months have been extremely devastating to myself and my family. The lack of integrity, customer service and overall compassion for a human being after making a terrible business transaction at this dealership is disgraceful. More
March 18, 2024
All contacts were super helpful and friendly! Thanks so much! Special thanks to Russ! Love the new ride so far! Thanks so much! Special thanks to Russ! Love the new ride so far! More
Other Employees Tagged: Jordan Estrada
March 02, 2024
Our salesman Russ was great! Chose this dealership because of his professionalism when inquiring about the car. Had such a positive experience came back next day and purchased an Chose this dealership because of his professionalism when inquiring about the car. Had such a positive experience came back next day and purchased another car. More
Other Employees Tagged: Mark Clouse
March 02, 2024
Highly recommend Russ! Great experience with buying our twins Nissan Sentras. Informative, knowledgeable and friendly. Great experience with buying our twins Nissan Sentras. Informative, knowledgeable and friendly. More
Other Employees Tagged: Mark Clouse
March 02, 2024
Everyone was very nice and helpful. Made the experience very easy and efficient. Would definitely return Made the experience very easy and efficient. Would definitely return More
Other Employees Tagged: Mark Clouse, Ken Copley, Jason Upham, Mike Demetriades, Maria Pedraza-Perez
February 07, 2024
Extremely helpful. Personable. Transparent. They listen well and provide relevant helpful feedback. Provided a pleasant experience. Personable. Transparent. They listen well and provide relevant helpful feedback. Provided a pleasant experience. More
Other Employees Tagged: Jordan Estrada
January 30, 2024
Russ was very helpful and kind throughout the whole process! This was my first time buying a car and I felt very reassured and comfortable. process! This was my first time buying a car and I felt very reassured and comfortable. More
Other Employees Tagged: Mark Clouse, Jason Upham, Maria Pedraza-Perez , Bruce Kelley
January 30, 2024
Russ was great to work with. Did not feel the high pressure I was dreading when thinking about a car purchase. It was a great experience all around. Did not feel the high pressure I was dreading when thinking about a car purchase. It was a great experience all around. More
December 25, 2023
Very knowledgeable explain all features on car and we'll send more customers to them send more customers to them More
Other Employees Tagged: Jordan Estrada