Russell Casteel
Russell Casteel at Mac Haik Chevrolet

Russell Casteel

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.5
64 Reviews
4.5

64 Reviews

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64 Reviews of Russell Casteel

July 16, 2025

Dealership Rating
Employee Rating

Nothing but best dealership in Houston, Texas. Service tops, confident car service completed with care, ask if technician personal vehicle More

by Barr_bob
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell

Jul 16, 2025

Mac Haik Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. That Great Mac Haik Feeling Brian Caldwell, Service Director

May 11, 2025

Dealership Rating
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Every time I come I get world class customer service! ! Very thankful for the care that they show towards customers More

by MIRANDAJFLETCHER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 11, 2025

Mac Haik Chevrolet responded

Thanks for sharing about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

March 20, 2025

Dealership Rating
Employee Rating

The dealership was clean and all employees seemed customer focused. I was helped by several employees over three trips and all were courteous and professional More

by TXMOJO
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Rodriguez, Izeyla Rose

February 15, 2025

Dealership Rating
Employee Rating

Service was prompt and personal. I appreciate Robert Wolf our salesman for our past purchases. We received free oil changes on my Silverado, our Camaro SS, and our Corvette.. wh More

by Kentray48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Kny

February 04, 2025

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This is my #1 dealership! Always, prompt,b kind and efficient. The service is A1. More

by jeannette
Service Price Transparency
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Recommend Dealer
Yes

February 02, 2025

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Employee Rating

Javier Viveros is the WORST EMPLOYEE EVER! Needs additional training. He sucks really bad d More

by PATSEMIEN63
Recommend Dealer
No

Other Employees Tagged: Wayne Depenbrock , Javier Viveros

January 29, 2025

Dealership Rating
Employee Rating

We used the express service to get our oil changed. It was fast quick and easy! Thank you More

by Laura6ixx
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2025

Dealership Rating
Employee Rating

I had an issue with a car that i bought in Texas and I live in Florida and Ms Kayla and Darwin take care of the issue More

by HECTORLOCIEL43
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Charles

January 04, 2025

Dealership Rating
Employee Rating

The staff came out and quickly checked me in for service on my truck and answered all my questions about future maintenance More

by Aws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Cassels

January 02, 2025

Dealership Rating
Employee Rating

Prompt service, easy scheduling and great communication. Highly recommend thus service center! I will continue your get service there More

by kentheck1962
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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