Ryan Thoele | Page 3

Jeremy was my advisor didn’t have to wait very long and he was very efficient and kept me up with everything that was going on he was very efficient and kept me up with everything that was going on More

by shirleypulley Verified Customer Verified Customer

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My appointment was set for 8:20 Wednesday morning and I wasn't notified that my vehicle hadn't even been looked at until 3PM Wednesday afternoon. All the dianostics people leave for the day at 3:30PM, whic wasn't notified that my vehicle hadn't even been looked at until 3PM Wednesday afternoon. All the dianostics people leave for the day at 3:30PM, which meant that my car wasn't going to be seen until Thursday morning. Thursday morning came and around 10:30 I got a call from Ryan who told me that the part that was needed for my repair was on order and would arrive the following day. I had to work on Friday until 7PM which would've left me without my vehicle till Monday. Fortunately Ryan found the part at another dealer and was able to get the repairs completed. I also would like to voice my displeasure at the $199 diagnostic fee Suntrup charges when O'Reilly Autoparts or Autozone will do it for free. Finally upon check out there was an extra 1% charged to me because I used a credit card to pay for my $1500 repairs. I doubt that I will return now that my vehicle isn't under warranty. Ryan was professional and empathetic during the whole process. More

by frank_mosblech2007 Verified Customer Verified Customer

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Ryan kept in touch and was very pleasant. He kept me up-to-date on what they were doing, and when it was done was done on time before time, and very personable and sweet. He kept me up-to-date on what they were doing, and when it was done was done on time before time, and very personable and sweet. More

by martyfrohlich Verified Customer Verified Customer

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Friendly, fast and honest service. Easy to make service appointments online and like the text and email method of getting car updates. Easy to make service appointments online and like the text and email method of getting car updates. More

by MURANO Verified Customer Verified Customer

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Always good service from Ryan. He always makes it easy for you to get in and out He always makes it easy for you to get in and out More

by tank7478 Verified Customer Verified Customer

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Ryan Thoele is the best, excellent customer service and communication skills. Definitely management material. Thanks, Ryan communication skills. Definitely management material. Thanks, Ryan More

by CLV436 Verified Customer Verified Customer

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great yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

by billyryestabrook Verified Customer Verified Customer

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Ryan is the best! He’s super nice and welcoming and always explains things clearly. He’s super nice and welcoming and always explains things clearly. More

by b_arnold Verified Customer Verified Customer

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Service was fast and efficient. Staff was very cordial and helpful. Very nice experience every time you take your car in for service. Staff was very cordial and helpful. Very nice experience every time you take your car in for service. More

by patricia mcbride Verified Customer Verified Customer

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The newly remodeled service department and staff are excellent. My appointment was handled promptly. Ryan was professional and courteous. excellent. My appointment was handled promptly. Ryan was professional and courteous. More

by ROBERTDUGGAN Verified Customer Verified Customer

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