Ryan Thomas | Page 9

Great service every time! I purchased my first Subaru from a different dealership in town. They charged document fees when they said they were not going to. After that point, I I purchased my first Subaru from a different dealership in town. They charged document fees when they said they were not going to. After that point, I lost my trust in them. It was the end of the day so I just let it slide. However, that moment stuck with me. It made me wonder what else they were not being honest about. When my lease was up, I searched for a different dealership. I am happy I looked around because I landed at Falcone Dealership. They are by far the best! Falcone has always been upfront about any fees. Everyone at the dealership from sales to service is always professional. I feel like they listen to my concerns and what I want in a car. I highly recommend them to anyone looking for a car. I have leased two Subarus from Falcone. Every time I enter the dealership, the customer service is outstanding! I am always greeted by name when my car is being serviced. The staff is top notch! More

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Super easy to schedule online and free snacks and wifi It was super easy to schedule online and the free snacks and wifi kept me and my kids busy while the work gets done. I also like that they give the ca It was super easy to schedule online and the free snacks and wifi kept me and my kids busy while the work gets done. I also like that they give the car a quick wash for free. More

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Great service I brought my 2014 Forester in because the battery had died earlier in the day and I wanted it checked out because 1) it is used for my business--depen I brought my 2014 Forester in because the battery had died earlier in the day and I wanted it checked out because 1) it is used for my business--dependable transportation is a MUST for me, and 2) it was still under warranty. It was due for oil change and rotation of tires and I also asked them to check the lower AC/heat vents. The staff was very helpful. I got an appointment that very afternoon. Ryan spotted the battery problem the moment he checked the back "secret" light. It had inadvertently been turned on--I didn't even know there was a light! I felt like an idiot but was assured that this happens a lot to Forester owners. The entire service was done in a little over an hour and included vacuuming interior and car wash. It's the little things that make a big difference. I still love my Forester and am thrilled with Falcone for the care and respect they gave me as one of their customers. There might be other Subaru dealerships located closer to my home, but Falcone is worth the drive. More

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service dept falcone subaru I have a 2015 Subaru Crosstrek - I use the Falcone service dept on a regular basis for the following reasons: 1. They are super nice and helpful 2. Th I have a 2015 Subaru Crosstrek - I use the Falcone service dept on a regular basis for the following reasons: 1. They are super nice and helpful 2. They explain things and do not try to sell me on things I do not need. 3. Their fees are comparable to same service elsewhere 4. The waiting room is clean. 5. I love my car and need it to last for a good long while and the team at Falcone help ensure that my car stays in excellent shape! Thanks! More

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Wheel Repair Your dealership was able to work me in on Monday afternoon, January 1st. I had a flat tire over the weekend, which was fixed at a local place, but it Your dealership was able to work me in on Monday afternoon, January 1st. I had a flat tire over the weekend, which was fixed at a local place, but it stripped the threads on several bolts. As a result, one of my wheels did not have enough lug nuts. Your dealership was able to work me in that Monday, and repair/replace the stripped threads, so now i have a safe wheel and safe car. It was a huge relief to have someone reliable fix my car. We prefer to only have the dealership work on our car, because they know the ins and outs of Subaru's. Thank you! More

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Awesome place Fantastic, no BS service. I will definitely bring my car back here and will highly recommend the shop to other Subaru owners. Excellent operations at Fantastic, no BS service. I will definitely bring my car back here and will highly recommend the shop to other Subaru owners. Excellent operations at Falcone. More

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Lovin my Subarus since 1987! My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of th My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of the personal care and treatment I have always received. I consider Ryan and Steve in the service department more than just my professional contacts....they have become my personal friends. I recently purchased my 5th Subaru(4 with Duke Gold and Falcone), and I had an absolutely amazing experience with my sales representative John Franks. He not only did everything to make my buying experience one of the best(if not THEE best!) purchases I have ever made, but he has become a personal friend, too. The family-like atmosphere at Falcone shines through the entire dealership. I own my own business, and I recognize and appreciate good service. I have recommended Falcone Subaru to more than one of my friends, and I will continue to do so! Thank you for your commitment to service and fairness. I hope LOTS of perspective buyers read this testimony and that they give Falcone Subaru a look because of it. Keep doing what you do...you do things the RIGHT way!! "Dr Sue" Bartz More

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Customer focused and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. My schedule needs depend on the shuttle to and from work. Thanks to Falcone for a great service model. More

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Fantastic customer service! You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unpa You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unparalleled. More

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Friendly Excellence: Sales/Service/Body Shop I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me towa I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me toward a purchase - a real change from my experience at most dealerships. He was a pleasure to buy a car from, and spent plenty of time familiarizing me the car on delivery and setting up the bluetooth, etc. Your guys in the service department are knowledgeable and pleasant to deal with and I have never had a problem. I like your new Subaru service lounge. After a fender bender your great body shop was equally pleasant to deal with and I am impressed with the work they did -what a perfect paint match! And thanks for the loaner. Well done all! -Tom S. More

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