Rylee Terry

Nice customer service. The service was all great! Very pleasant ppl. Atmosphere was completely pleasant! The service was all great! Very pleasant ppl. Atmosphere was completely pleasant! More

by onealkastina72 Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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From the moment I arrived and was greeted with a smile, Michael Muldoon made the service experience exceptional. Michael Muldoon made the service experience exceptional. More

by SBUCK3974 Verified Customer Verified Customer

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The dealership is nice and clean people are very accommodating. The service is very good and easily addressed the problem.. accommodating. The service is very good and easily addressed the problem.. More

by JACINTO.RUFANO Verified Customer Verified Customer

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Parks was very easy to get along with and the service was great, I highly recommend them great, I highly recommend them More

by ala_agator Verified Customer Verified Customer

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I loved coming back because of this beautiful lady. She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember when I was a fleet manager in one pharmaceutical in the Philippines, I love seeing beautiful ladies as service advisors. Parks Ford you nailed it. But one thing I cant understand, Ford tech has magic touch why my car is drivable again when I am 100% sure it was the dual clutch is the main issue and I want to shove a new one but I ask them if I can avail their customer loyalty program for one time TCM replacement. I drove the car from the service center and shifting again as smooth as butter. Many thanks Parks Ford!!! I didn’t expect it. This place HIGHLY RECOMMENDED!!! Kudos to Mr. Mike their boss.👏👏👏 More

by Joe Jacinto Verified Customer Verified Customer

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I went to the dealership for a service recall and also wanted to fix my left side door handle, which was a paid service. The service advisor checked me in and asked if I needed a ride home. I said no init wanted to fix my left side door handle, which was a paid service. The service advisor checked me in and asked if I needed a ride home. I said no initially, as my wife would pick me up. I later approved the $520 quote over the phone, but when my wife became unavailable, I called back to ask for a ride. She respectfully declined, saying they were open until 6 PM and I could come before then. I felt disappointed—spending nearly $500, yet no help with a ride, while other dealers offer that even for an oil change. I ended up taking an Uber. When I arrived, she charged me the full amount before explaining that the labor would be billed separately on Monday (it was Friday). I told her it was over my budget and asked for a refund. She couldn’t process it that day, but I received it on Tuesday. Overall, the miscommunication and lack of customer care left a bad impression. As long as I’m in Gainesville, I won’t consider buying another Ford ,because I wouldn’t want to return there for service. More

by Aashiqulislamr Verified Customer Verified Customer

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Make it easier to schedule service appointments. Your website chat for service Appointments is garbage. I tried for 3 days to make a service appointment to no avail. Your website chat for service Appointments is garbage. I tried for 3 days to make a service appointment to no avail. More

by 1of3kelly Verified Customer Verified Customer

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They called & offered me a free oil change, I made the appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, excellent service. More

by PAMISPUPS Verified Customer Verified Customer

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Busy sales floor and service department. Well organized, online scheduling available for customer ease of use. Well organized, online scheduling available for customer ease of use. More

by fepper Verified Customer Verified Customer

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