SERGIO MURILLO

The service is quick, the team is friendly and helpful, and the concessions and lounge are nice. and the concessions and lounge are nice. More

by mlaris23 Verified Customer Verified Customer

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Mateo was great. He took time to go though the systems in our new ID 4. He answered all of our questions. He took time to go though the systems in our new ID 4. He answered all of our questions. More

by scarylarry80015 Verified Customer Verified Customer

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I purchased a 2020 Tiguan with 17,000 miles on it in May and within a few days had brake problems. I took it in for service at Emich a few days later and they said the brakes were fine, just wet and squeaky and within a few days had brake problems. I took it in for service at Emich a few days later and they said the brakes were fine, just wet and squeaky from all the rain. The brake problems persisted and actually got worse so I took it in again and the service department said I needed to have my brakes (rotors and pads) replaced. I had only put a few thousand miles on the car over the summer and from what I read, rotors and brakes don't need replacement until around 50,000 miles. So, they either sold me a car with brake issues or they were not being honest about them needing replacement. I asked if they could do the replacement at no cost since I just purchased it and they did not charge me the first time for the inspection and they refused. This was after I spent $1,300 to have the oil pan replaced that I could not afford and had to take out a loan to pay. More

by mcrjones7 Verified Customer Verified Customer

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