Sagar Patel

I bought my car from Jim Ellis Mazda Marietta — and while I’m happy with the vehicle itself, the buying experience was deeply disappointing. When it came time to sign the paperwork, I was told I wouldn’t be I’m happy with the vehicle itself, the buying experience was deeply disappointing. When it came time to sign the paperwork, I was told I wouldn’t be allowed to see the actual financing rate until after I signed the contract. That should have been a major red flag, but I trusted them and went along with the process. No buyer should ever be expected to commit to a loan without seeing the terms upfront. Financing should be completely transparent — especially when it involves a long-term financial commitment. Withholding critical information like the interest rate until after signing is not just unprofessional — it feels deliberately misleading. More

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An Unforgettable Buying Experience — Excellence Delivered by AJ & the Jim Ellis Mazda Team! From the moment I stepped foot into Jim Ellis Mazda of Marietta, I felt something different in the air — a sense by AJ & the Jim Ellis Mazda Team! From the moment I stepped foot into Jim Ellis Mazda of Marietta, I felt something different in the air — a sense of integrity, transparency, and true human connection that’s rare to find in today’s fast-paced, transactional world. What followed was more than just the purchase of a vehicle — it was a masterclass in customer care, delivered by one of the most extraordinary professionals I’ve had the honor of working with: Mrs. Anjanie “AJ” Waddy. AJ is the heart and soul of the experience. Her attention to detail is unmatched — not just in the specs of the 2025 Mazda CX-5 (which I proudly drove off the lot), but in the nuances that truly matter: tone, timing, comfort, honesty, and empathy. From our very first interaction, AJ made it clear that she wasn’t just selling me a car — she was walking alongside me, guiding me with transparency, grace, and a level of attentiveness that felt like VIP concierge service. At no point did I feel pressured. Instead, I felt heard. Understood. Respected. And valued. AJ, if you're reading this — you've redefined what excellence in customer service should look like. But she didn’t act alone. This was a team of pros operating in synchronized harmony. Mr. Chris Chandler, the new car sales manager, exemplified strong leadership and fostered an atmosphere of respect and clarity. His presence and commitment to ensuring my comfort during negotiations reminded me that great leadership shows itself in the smallest gestures. And Mr. Pat Losack, the finance manager — a man of wisdom and patience — made the final steps smooth and seamless, carefully explaining every detail, leaving no room for confusion or doubt. What struck me most was the dealership’s willingness to negotiate and meet me where I was — not just financially, but emotionally. The pricing was competitive — yes — but it was their willingness to make the process easy, comfortable, and human that sealed the deal. To AJ, Chris, and Pat: I don’t just see myself as a customer — I see myself as an ally. If ever there’s an opportunity for feedback, collaboration, or even just a simple testimonial — please know you’ve got someone in your corner. Use me. Reach out. Your service deserves to be shouted from the rooftops. This wasn’t just a car purchase. This was an experience that restored my faith in what customer care should be. With deep appreciation, Duane E. Hale More

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I had an excellent buying experience working with Sagar. He was proactive with his communication and went above and beyond to support my needs. He accommodated my desire for a 3rd party inspection and was a He was proactive with his communication and went above and beyond to support my needs. He accommodated my desire for a 3rd party inspection and was always willing to answer my questions thoroughly and transparently. Overall the experience was smooth, transparent and relaxed. I would work with Sagar and Jim Ellis Mazda again. More

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Sales is great - that's the part where the dealership gets your money. Anything after that is whatever is cheapest and easiest for THEM, not for you. They wanted to sell me a grossly over-priced 5-year gets your money. Anything after that is whatever is cheapest and easiest for THEM, not for you. They wanted to sell me a grossly over-priced 5-year tire and wheel warranty which I immediately declined. Then they dropped the price by HALF and promised me that any wheel scuffs would simply result in a replacement wheel (no cosmetic repairs taking days to complete). The first time I went to use that warranty, as expected (too good to be true), they had lied. They wanted my car left with them for several days so that an outside contractor can come at his convenience to cosmetically touch-up my curb-rashed wheel. I asked for a refund on the bogus warranty and they were DESPERATE to talk me into keeping the warranty. No way - I can't be without my car for days because of a scuffed wheel. Jim Ellis knows that which is why they're eager to take your money and then jerk you around on delivering what was promised. More

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Easy online transaction. Fair trade. Easy, peasy from beginning to end. Friendly, knowledgeable, courteous,salesperson Fair trade. Easy, peasy from beginning to end. Friendly, knowledgeable, courteous,salesperson More

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Great experience Sagar was really good everyone was great friendly clean place love my new 2025 miata friendly clean place love my new 2025 miata More

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Great people to work with! Super helpful, answered questions, and were efficient to get everything done. 10/10 Super helpful, answered questions, and were efficient to get everything done. 10/10 More

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The dealership was nice and I liked the open concept. Sagar was great! Not pushy. Just gave me the information I needed and allowed me the time I needed to make a decision. 10/10! Sagar was great! Not pushy. Just gave me the information I needed and allowed me the time I needed to make a decision. 10/10! More

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Easy to work with. Knowledgeable, professional, courteous, helpful! Gave us all the information we asked for upfront. Made the buying process easy! Highly recommended! Knowledgeable, professional, courteous, helpful! Gave us all the information we asked for upfront. Made the buying process easy! Highly recommended! More

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Sagar Patel was excellent! He was patient and helpful as we went through the process. Then his follow up was great and appreciated. He was patient and helpful as we went through the process. Then his follow up was great and appreciated. More

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