
Bill Talley Ford Inc.
Mechanicsville, VA
By Type
60 Reviews of Bill Talley Ford Inc.
Brought vehicle in for oil change, and state inspection, rotate and balance of tire and air filter change. Service writer on duty was not very assisting asked for courtesy, shuttle or transportation. Servi rotate and balance of tire and air filter change. Service writer on duty was not very assisting asked for courtesy, shuttle or transportation. Service. Writer told us that he did not know the answer to the question. He did not take any effort to look or get the answer. Had to go to a different department to ask about courtesy shuttle. All interactions from service writer to customer service rep seemed as if they didn’t want to be there or work there the nicest employee there was a gentleman that gave us a ride to our next location. Prices for service seemed a little high I questioned the pricing I was given an answer of prices are just high no real explanation. We will not be taken our vehicles back to this location for service or trade-in.. More
They always courteous and respectful. I bought my truck here and ever since I do all my maintenance here. Because is fast and not a lot of people. Thank! I bought my truck here and ever since I do all my maintenance here. Because is fast and not a lot of people. Thank! More
Dealership was very helpful with dropping off my daughter’s car unannounced and diagnosing the problem and getting it fixed in a timely manner. Dropped it off after quick lane was closed and the dea daughter’s car unannounced and diagnosing the problem and getting it fixed in a timely manner. Dropped it off after quick lane was closed and the dealership was in the process of closing. They got it worked into the rotation and on Thursday and was ready by lunch on Friday. More
Larry and Mike were great and made our experience wonderful. With a ONE week old and a 3 year old they made sure to have everything setup and filled out for us so that once we arrived the time was mi wonderful. With a ONE week old and a 3 year old they made sure to have everything setup and filled out for us so that once we arrived the time was minimal for completing the purchase of our new vehicle. Cannot say enough about the two of them and making our experience wonderful! More
Crystal was extremely rude to me and Fred gave me false information. I took my Ford focus on for a simple jerk when shifting I had an appointment and was told they overbooked online so I had to wait 4hours information. I took my Ford focus on for a simple jerk when shifting I had an appointment and was told they overbooked online so I had to wait 4hours to have my car looked at and another hour for them to fix recalled parts. I got my car back and it was STILL jerking and worse. Crystal and Fred both said it just needed to be driven. A day later I almost get in a car accident bc the transmission went out now I have no vehicle. And when I called for an emergency appointment and a courtesy vehicle or rental car for work they didn't have any hung up on me saying they would call back and NEVER did. Terrible service from start to finish More
Everyone was very nice and welcoming. They kept me informed. The service was very prompt. I was able to get my car serviced and was not late to work. I would certainly recommend them. They kept me informed. The service was very prompt. I was able to get my car serviced and was not late to work. I would certainly recommend them. More