Sam Malik

I want to start by saying this: my 2025 Ford Mustang Mach-E is the best car I’ve ever owned. I absolutely love it — the performance, the technology, the design — Ford truly built something special. T Mach-E is the best car I’ve ever owned. I absolutely love it — the performance, the technology, the design — Ford truly built something special. To be fair, Galpin Ford did go above and beyond to get me approved for financing with challenging credit. That effort alone earned them one star. But unfortunately, the rest of the experience left me feeling completely misled and disrespected. I originally put a deposit on a specific Mach-E that had a glass roof — that was the one I wanted and thought I was getting. I even texted my salesperson the exact vehicle to confirm, and he confirmed it. After I went home, I later found out the dealership did the paperwork for a completely different car — one without the glass roof. No one told me about the change, and when I returned, they had forgotten I even placed a deposit, saying, “I hope the car is still here.” When I asked about the glass roof, I was told it was $4,000 more and that I couldn’t borrow additional funds. The salesperson’s response was, “I can’t give you everything you want.” Later, a manager even said, “You got denied for the color you wanted.” The tone throughout was condescending and rude, which just made the situation worse. They also refused to transfer the car in the color I wanted from another Ford dealership literally five miles away, even though that would have completely solved the problem. I can live without the glass roof, but it would have been the chef’s kiss — exactly the one I wanted and thought I was getting. The whole process made me feel like the rug had been pulled out from underneath me. Then, after signing, I discovered several optional add-ons had been included without my knowledge or consent, including a Sealant Package ($795), a Theft Recovery Device ($695), and WearCare ($1,050) — totaling $2,540. My co-signer and I were present for the entire process, and none of these were explained or authorized. When I noticed my monthly payment was higher than expected, the finance manager told me about WearCare. I decided to keep it afterward, but it was never disclosed before signing. When I asked about removing the sealant, my salesperson said it “can’t be removed” because it’s “applied to all our vehicles.” I’m pretty sure that’s not legal, but I’m not a lawyer. Between being switched into a different car, being talked down to, being denied a simple transfer, and discovering thousands in undisclosed add-ons, I walked away feeling completely taken advantage of. I still love my Mach-E — it’s an incredible car and I’d recommend it to anyone — but my experience with this dealership was deeply disappointing. If you shop here, get everything in writing, confirm the exact VIN before signing, and review every line of your lease carefully during the signing process. Don’t let excitement or pressure rush you — make sure every number and add-on truly matches what you agreed to. More

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Sam was amazing. I didn’t plan on buying a car that day. Was just looking. But before I knew it he got me an amazing deal with a beautiful car. So attentive and went I didn’t plan on buying a car that day. Was just looking. But before I knew it he got me an amazing deal with a beautiful car. So attentive and went the extra mile!!! More

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Working with Rianna Morales at Galpin was one of the best experiences purchasing a new vehicle. I highly recommend her. experiences purchasing a new vehicle. I highly recommend her. More

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Galpin Ford always takes care of me. I’ve been a loyal Ford customer for years. I’ve been a loyal Ford customer for years. More

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helpful eccept no manual which was corrected later. very good salesman. very good environment. good experience. very good salesman. very good environment. good experience. More

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Staff was professional and attentive throughout the process of purchasing my vehicle. They would check periodically to see if I needed anything process of purchasing my vehicle. They would check periodically to see if I needed anything More

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Awesome experience. Grateful for Sam and his professionalism. Drove 5 hours just to make a deal with him that’s how good he is! Grateful for Sam and his professionalism. Drove 5 hours just to make a deal with him that’s how good he is! More

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Always a amazing experience with mr rohde very respectful and professional person I will always deal with him when visiting galpin. and professional person I will always deal with him when visiting galpin. More

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Don Rohde was patient and friendly throughout my recent truck buying process. He has a perspective that comes from many years of sales and I appreciated and felt confident in his ability to make the deal. truck buying process. He has a perspective that comes from many years of sales and I appreciated and felt confident in his ability to make the deal. He had my interests first, ans at the same time represented Galpin Ford with integrity. Super experience. More

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We buy all our cars from the great Don Rohde at Galpin. His customer service is beyond measure. I would highly recommend Galpin for their large selection of vehicles and especially Mr. Rohde as your Rep. His customer service is beyond measure. I would highly recommend Galpin for their large selection of vehicles and especially Mr. Rohde as your Rep. More

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