Sam Stewart

I took my car to Kia for an oil change and 19 days later my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back I had to take it back the next day after they looked at it and then they tells me I have to pay $437 and I know for a fact they messed my car UP …….. More

by austell2675 Verified Customer Verified Customer

Helpful 0

Report | Print

Overall great service, great customer service, timeliness, great experience. Representative handling my experience did an outstanding job timeliness, great experience. Representative handling my experience did an outstanding job More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

Helpful 0

Report | Print

Chris Vallejo offered outstanding customer service. Friendly, knowledgeable and efficient is the least I can say about this young man. He makes you feel welcomed and does not makes you feel pressured Friendly, knowledgeable and efficient is the least I can say about this young man. He makes you feel welcomed and does not makes you feel pressured to commit to anything your not ready for. He listens to your needs and provides you with what he believes is the best vehicle to fit your lifestyle. The entire staff was friendly as soon as I walked in the door and the environment is very relaxing and welcoming. I recommend Jim Ellis Kia 100% and the services and knowledge of Chris Vallejo. More

Helpful 0

Report | Print

I give them negative 10 stars. Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has stead Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has steadily declined in the service department. They had my daughter's car for 6 weeks. We had an appointment on January and they didn't even LOOK at it until January 18 . Took until February 28 to figure out what was causing the battery to die over and over again and make the repairs. The so called service advisor, Phil, never returned our calls. The service dept manager only returned one of my calls and was very snarky when he finally did. I even contacted the Kia Customer Assistance nationwide number 4 times and they were no help either Think twice about buying a Kia, and if you have one go somewhere else for service. I now drive a Hyundai. LOVE my car and their service is excellent! es e More

Helpful 0

Report | Print

Where is the negative star button? One star isn’t even accurate. The absolute worst service department. Customer service is definitely not a priority at this place. They never answer t One star isn’t even accurate. The absolute worst service department. Customer service is definitely not a priority at this place. They never answer the phone and they have no regard for taking care of the customer. No sense of an urgency when it comes to getting things done they drag their feet. They lack communication with the customer and never keep you updated on the status of your car. If you don’t stay on them your car will sit on the lot because they could care less about how long they take to get your car back to you. Stay far away from this place. I don’t even know why they are still in business honestly. Even the general manager doesn’t care about how poorly this facility is ran. That should tell you all you need to know. More

by Kia Verified Customer Verified Customer

Helpful 0

Report | Print

Very professional work done on my vehicle, great staff with a good customer service; the best in the county for sure. with a good customer service; the best in the county for sure. More

by Anderson Verified Customer Verified Customer

Helpful 0

Report | Print

They have done a great job of taking care of me and my new car. new car. More

by JACK_CALI1 Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership did not communicate clearly the expected timeline for the work, they said that work was being done when it wasn’t, the led me to believe it was possible the work might get done on a day when timeline for the work, they said that work was being done when it wasn’t, the led me to believe it was possible the work might get done on a day when the service center was closed (which they gave no heads up about even though they knew in advance they were closing for a day), it was very difficult getting anyone on the phone, and one of the service advisors hung up on me and never followed up on when I could pick up my vehicle - I had to physically come in and wait 30 minutes for them to get the vehicle ready to return. And in 4 days the accomplished exactly nothing in fixing the issue with my vehicle. More

by A S Verified Customer Verified Customer

Helpful 0

Report | Print

The facility was very clean and the employees were very helpful. As soon as I pulled up I was being helped. helpful. As soon as I pulled up I was being helped. More

by amirbeasley Verified Customer Verified Customer

Helpful 0

Report | Print

I was very dissatisfied with service. I will be taking my business elsewhere. Which is unfortunate because I have been a customer for years. I will be taking my business elsewhere. Which is unfortunate because I have been a customer for years. More

by Carlawoods Verified Customer Verified Customer

Helpful 0

Report | Print