Samir Ghilzai

Envision Ford of Oxnard responded

Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand why you feel frustrated. Trade-in values can vary based on multiple factors at the time of appraisal, including vehicle history reports, ownership history, market conditions, and how a vehicle is ultimately reconditioned or wholesaled versus retailed. That said, we never want a customer to feel misled or uncomfortable with the process. Your feedback is important, and we take allegations of miscommunication or misinformation seriously. We would appreciate the opportunity to review the appraisal details, vehicle history, and timeline more closely to ensure everything was handled appropriately and transparently.

Envision Ford of Oxnard responded

Thank you so much for sharing this! We’re thrilled to hear that Samir and Shaun were able to guide you through the process with patience, calmness, and real care. They work incredibly hard to find solutions for our guests, and it means a lot to know you felt supported every step of the way. We truly appreciate your trust—and the future referrals! We’ll be here anytime you need us, and we look forward to welcoming you back. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We’re truly glad to hear that Sam stepped up, took great care of you, and ultimately helped turn things around—he’ll be happy to know he made such a positive impact. Congratulations on the truck, and thank you for recognizing his efforts. That said, we sincerely apologize for the frustration you experienced in the service department. Lack of communication and not having a loaner available is understandably disappointing, and that’s not the level of service we aim to provide. Your feedback is important, and we will be addressing this internally to ensure better communication and support moving forward. We appreciate your honesty and the opportunity to improve. Thank you again for choosing Envision, and we hope to continue earning your trust going forward.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience with us! We’re glad to hear that Sam was great to work with and helped turn an informational visit into a successful purchase. Congratulations on your new vehicle, and thank you for choosing us again for your second purchase. We truly appreciate your continued business and look forward to assisting you in the future.

Envision Ford of Oxnard responded

I’m thrilled to hear about your amazing experience with our team! It’s great to know we were able to help pay off your trade and get you into two new vehicles at a payment that worked for you. We truly appreciate your trust and enthusiasm — thank you for choosing Envision Ford and for recommending us so highly!

Envision Ford of Oxnard responded

I’m glad to hear you had such a great experience working with Samir! His professionalism and ability to make the buying process smooth and stress-free are exactly what we strive for. I’ll be sure to share your kind words with him — thank you for choosing Envision Ford, and congratulations on your new purchase!

Envision Ford of Oxnard responded

Thank you for sharing your experience and for taking the time to provide such detailed feedback. While I’m glad to hear that Samir treated you politely and took time to show you options, I’m truly sorry that we fell short of your expectations regarding the final payment and trade value. That’s not the outcome we want for any of our customers — especially when trust and transparency are so important in the car-buying process. I’d like the opportunity to personally review your deal and see what can be done to help make this right. Please feel free to reach out to me directly at the dealership — I’ll make sure your concerns are addressed properly and promptly.

Envision Ford of Oxnard responded

I’m thrilled to hear Samir and Shaunt made your car-buying experience effortless and enjoyable. Their honesty, knowledge, and genuine care for our customers truly represent what we strive for at Envision Ford. I’ll be sure to share your kind words with both of them — they’ll really appreciate it. Thank you for choosing us and for taking the time to share your experience!

Envision Ford of Oxnard responded

I’m thrilled to hear you had such a positive and pleasant experience with our team. It’s great to know you found us professional, attentive, and fair — that’s exactly the standard we strive to meet with every guest. Thank you so much for your recommendation and for sharing your experience with friends. We truly appreciate your trust and loyalty to Envision Ford of Oxnard!