Dealership Experience
5 yrs, 1 mo
Languages Spoken
English
Spanish
260 Reviews
Write a Review260 Reviews of Samuel Sanchez
May 08, 2024
Had a longstanding Tahoe appt for Apr 17 2024 at 10:15. Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Pa Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Package that I purchased when I bought the new 2020 Tahoe from Bomnin in 2020. It wasn’t touched until 11:30, and only after I complained to Giovannie, the service tech. It finally came out of the garage after the oil change at 12:15 and just sat there with no one coming to the waiting room to tell me whether it was finished and ready for pickup. Only when I headed to the service office at 1230 did Abel (another service tech) intercept me and apologize for the inconvenience. I reminded him this exact thing happened last Fall with the same vehicle and I was assured that it would never happen again. So, in summary, I’ve bought 2 expensive vehicles from Bomnin in 2020 and 2021, purchased the pricey Platinum service package for the Tahoe, made an appt weeks in advance, showed up a few minutes early to help their schedule, told them I would be waiting, and they don’t touch the vehicle for an hour and a half!? And this was the second time this happened with the same vehicle within a year! My 2017 Vette was in the day before at the same time with zero issues and timely service, so I know they can do the right thing. Why pretend to have preferred customers, if this is the treatment they get? Why so much trouble with a Tahoe with 19K miles on it, as it’s like new?! Once the Platinum Package expires, I plan to go elsewhere for Tahoe maintenance. More
Other Employees Tagged: Isabella Sanchez, Navid Ahsan
April 25, 2024
Staff is very friendly and helpful. Did whatever they could to make a deal happen for me with challenged credit. Went above and beyond. Definitely recommend them to anyone Did whatever they could to make a deal happen for me with challenged credit. Went above and beyond. Definitely recommend them to anyone More
April 09, 2024
I like the service, they are really generous and always keep in touch about the service keep in touch about the service More
Other Employees Tagged: Victor Grijalva
March 30, 2024
Aladdin is very knowledgeable and super helpful. He helped me find the car I needed thank you Aladdin. He helped me find the car I needed thank you Aladdin. More
Other Employees Tagged: Aladdin Faruque
February 10, 2024
Very happy with purchase. Great service. Price was right on. I would return to the dealership. Great service. Price was right on. I would return to the dealership. More
Other Employees Tagged: Ahmed Assaad, Isabella Sanchez, LEIGHTON HARDWARE, Yanuel Rosell, Riley Sinclaire
January 03, 2024
Leighton was an excellent sale rep. He answered all of my questions and helped us to where we wanted to be. Took care of everything and loved our new ride. He answered all of my questions and helped us to where we wanted to be. Took care of everything and loved our new ride. More
Other Employees Tagged: LEIGHTON HARDWARE
December 19, 2023
Great to work with. Only issue was back up camera and sensors were not working so it cost me extra to get that down at another dealership Only issue was back up camera and sensors were not working so it cost me extra to get that down at another dealership More
Other Employees Tagged: LEIGHTON HARDWARE
November 28, 2023
Terrible communication. I put a Corvette deposit in Dec 2022 and I rarely heard from the dealership on my status. All communication was initiated by me. My original salesper I put a Corvette deposit in Dec 2022 and I rarely heard from the dealership on my status. All communication was initiated by me. My original salesperson left sometime in the process and no one bothered to tell me. I was sending this person emails for months with no response, only to find out later that he was gone. The sales manager, Ivan, wasn't any better at communicating. After telling me in July that he had my Corvette allocation, I rarely heard from him and my order wasn't submitted until Oct when I went to the dealership to ask for my deposit back. One positive, my final salesperson Chris was amazing. I heard from him more in the few days before car delivery than I did from anyone else in 11 months. He was super helpful when I picked up the car and was very knowledgeable and detailed in explaining the car functions. He emailed me additional info and products to protect the car. I highly recommend Chris to anyone buying a car! More
Other Employees Tagged: Ivan M.