Sandy Diaz

5 stars for everyone in sales dept: Sales Manager Drew, Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Dealing with them was nothing short of pleasure. 1 star for the service dept that was tasked with safety inspection and prepping (mechanicaly) the car for sale. 1 star is a bump from 0 stars just for the fact that the car had 3 tires replaced (previous ones had sidewall damage so had to be changed). 0 stars for putting on the lot car that has all brake rotors warped! To be clear, Volvo (Polestar) brake rotors are known to be crap that warp easily. However taking into inventory a sport vehicle with unknown history and not verifying the condition of the single most important car component which are BRAKES is unacceptable. This is a critical safety item that was overlooked. The tech that signed off on the inspection docs should have been fired. Our test drive was short and slow on local roads so I did not notice the problem. However on our way home (200 miles) we had a few close calls when we nearly rear ended other cars due the to condition of the brakes. I brought the car to my dealership and let our master tech take it for a spin. He quickly diagnosed warped rotors. I don't get it. Why risk people's lives? Why expose the dealership to potential lawsuit? Bad brakes means people die. If you tell sales department that brakes had to be replaced, they will understand and incorporate resulting costs into the selling price. Entire sales team worked very hard to sell the car, build and maintain relationship that led to the sale. Can't blame them for doing perfect job. But It takes one tech (or his supervisor that turned down the brake job) that ruins the entire experience and almost cost me and my wife our lives on the road. More

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When you buy a car from a dealership, you expect to be able to drive home without any trouble. Not from this dealership. Approximately 25 miles the oil light turns on and I have to pull over only to find able to drive home without any trouble. Not from this dealership. Approximately 25 miles the oil light turns on and I have to pull over only to find the the oil pan gasket is leaking. Now I have to walk to a gas station to purchase 5 qts of oil then walk back to my car and start to fill it. It would have cost them maybe 75-125 dollars to fix it but they couldn't/wouldn't do that. Also I recieved a text asking me to call the dealership and no one answered. Great customer service. More

by User-412c2ee01e Verified Customer Verified Customer

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Wonderful experience very welcoming team that helped me get into the car I wanted to purchase. Overall a great and seamless experience! I highly recommend. get into the car I wanted to purchase. Overall a great and seamless experience! I highly recommend. More

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Very welcoming we spoke to Vladimir and he did everything for me and my family to get another vehicle. Our previous vehicle a day earlier had A catastrophic engine failure me and my family are forever gratef for me and my family to get another vehicle. Our previous vehicle a day earlier had A catastrophic engine failure me and my family are forever grateful to Vladimir for working his magic More

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I would personally not purchase a vehicle here again. Process of buying was fine, however the car was supposed to have ceramic coating and all this extra stuff they claim is $2000 package but looking at Process of buying was fine, however the car was supposed to have ceramic coating and all this extra stuff they claim is $2000 package but looking at the vehicle it wasn't done. Also I was told it was detailed but since they had to drive it to me it got dirty. Not sure how windows inside and floors got dirty except drive side would be understandable. Overall it's a Mitsubishi dealer claiming to be some 5 star dealership but that's definitely not the case. Nothing sets them apart by any means in my opinion. I bought an EV vehicle and was given it with 18 miles range left. Overall seems ridiculous to me and to the vehicle manufacturer when I spoke with them. More

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Great work! Very satisfied with service! The whole team was very accommodating and attentive during the buying process. Thank you all so much! Very satisfied with service! The whole team was very accommodating and attentive during the buying process. Thank you all so much! More

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Purchasing the Outlander was a smooth and straightforward experience. The dealership staff were helpful, the paperwork was minimal, and I was able to drive away with the vehicle the same day. experience. The dealership staff were helpful, the paperwork was minimal, and I was able to drive away with the vehicle the same day. More

by nievesfamily2021 Verified Customer Verified Customer

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MY GUY WAS OUTSTANDING WITH HIS KINDNESS AND PRODUCT KNOWLEDGE THANK YOU FOR YOUR HELP KNOWLEDGE THANK YOU FOR YOUR HELP More

by dtitussr Verified Customer Verified Customer

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I wanted to express my sincere gratitude for the excellent service I received during my recent car purchase. I was particularly impressed with David and Sandy who's patience, knowledge, and prof excellent service I received during my recent car purchase. I was particularly impressed with David and Sandy who's patience, knowledge, and professionalism were key because my purchase experience was 100% virtual. They took the time to understand my needs and preferences and patiently answered all my questions. Upon request, David personally recorded a video of the interior and exterior of the vehicle, narrating key features to provide me a more informed perspective of the vehicle. David expertly demonstrated the car's features and performance. I also appreciate the clear and transparent communication throughout the entire process from David and Sandy . Thank you again for a truly positive car buying experience. I'm very happy with my new car, and I highly recommend Wesley Chapel Mitsubishi to anyone looking to purchase a vehicle." More

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I recently purchased a car from Jacobs Mitsubishi-Wesley Chapel and I couldn’t be happier with my experience! David Caquias was my vendor, he was super welcoming and professional. The whole process was smoo Chapel and I couldn’t be happier with my experience! David Caquias was my vendor, he was super welcoming and professional. The whole process was smooth. I initially was talking with Vladimir Bello but he was off the day I went so David took over. I really appreciate both of them for made this a really nice experience. Thank you guys. They are an incredible team. I also wanted to say thank to Sandy Diaz. She took the time to schedule the appointment for me that day and when I get there she was so friendly and nice. Overall a great and amazing experience with all of them. 10 stars for Jacobs Mitsubishi in Wesley Chapel. More

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