Sandy Diaz

Worst experience ever. Found out today almost 30 days later they never funded our loan and pay off on trade in never done. Completely incompetent and unprofessional. So ab Found out today almost 30 days later they never funded our loan and pay off on trade in never done. Completely incompetent and unprofessional. So absolutely disgusting More

by ginnylsagent99 Verified Customer Verified Customer

Report | Print

Daniel Feltz and Drew are the best. They went over and beyond to make sure my needs and wants were addressed. I will definitely refer them to all my friends. They went over and beyond to make sure my needs and wants were addressed. I will definitely refer them to all my friends. More

by Tiffanyothaxton Verified Customer Verified Customer

Report | Print

5 stars for everyone in sales dept: Sales Manager Drew, Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Dealing with them was nothing short of pleasure. 1 star for the service dept that was tasked with safety inspection and prepping (mechanicaly) the car for sale. 1 star is a bump from 0 stars just for the fact that the car had 3 tires replaced (previous ones had sidewall damage so had to be changed). 0 stars for putting on the lot car that has all brake rotors warped! To be clear, Volvo (Polestar) brake rotors are known to be crap that warp easily. However taking into inventory a sport vehicle with unknown history and not verifying the condition of the single most important car component which are BRAKES is unacceptable. This is a critical safety item that was overlooked. The tech that signed off on the inspection docs should have been fired. Our test drive was short and slow on local roads so I did not notice the problem. However on our way home (200 miles) we had a few close calls when we nearly rear ended other cars due the to condition of the brakes. I brought the car to my dealership and let our master tech take it for a spin. He quickly diagnosed warped rotors. I don't get it. Why risk people's lives? Why expose the dealership to potential lawsuit? Bad brakes means people die. If you tell sales department that brakes had to be replaced, they will understand and incorporate resulting costs into the selling price. Entire sales team worked very hard to sell the car, build and maintain relationship that led to the sale. Can't blame them for doing perfect job. But It takes one tech (or his supervisor that turned down the brake job) that ruins the entire experience and almost cost me and my wife our lives on the road. More

Report | Print

When you buy a car from a dealership, you expect to be able to drive home without any trouble. Not from this dealership. Approximately 25 miles the oil light turns on and I have to pull over only to find able to drive home without any trouble. Not from this dealership. Approximately 25 miles the oil light turns on and I have to pull over only to find the the oil pan gasket is leaking. Now I have to walk to a gas station to purchase 5 qts of oil then walk back to my car and start to fill it. It would have cost them maybe 75-125 dollars to fix it but they couldn't/wouldn't do that. Also I recieved a text asking me to call the dealership and no one answered. Great customer service. More

by User-412c2ee01e Verified Customer Verified Customer

Report | Print

Wonderful experience very welcoming team that helped me get into the car I wanted to purchase. Overall a great and seamless experience! I highly recommend. get into the car I wanted to purchase. Overall a great and seamless experience! I highly recommend. More

Report | Print

Very welcoming we spoke to Vladimir and he did everything for me and my family to get another vehicle. Our previous vehicle a day earlier had A catastrophic engine failure me and my family are forever gratef for me and my family to get another vehicle. Our previous vehicle a day earlier had A catastrophic engine failure me and my family are forever grateful to Vladimir for working his magic More

Report | Print

I would personally not purchase a vehicle here again. Process of buying was fine, however the car was supposed to have ceramic coating and all this extra stuff they claim is $2000 package but looking at Process of buying was fine, however the car was supposed to have ceramic coating and all this extra stuff they claim is $2000 package but looking at the vehicle it wasn't done. Also I was told it was detailed but since they had to drive it to me it got dirty. Not sure how windows inside and floors got dirty except drive side would be understandable. Overall it's a Mitsubishi dealer claiming to be some 5 star dealership but that's definitely not the case. Nothing sets them apart by any means in my opinion. I bought an EV vehicle and was given it with 18 miles range left. Overall seems ridiculous to me and to the vehicle manufacturer when I spoke with them. More

Report | Print

Great work! Very satisfied with service! The whole team was very accommodating and attentive during the buying process. Thank you all so much! Very satisfied with service! The whole team was very accommodating and attentive during the buying process. Thank you all so much! More

Report | Print

Purchasing the Outlander was a smooth and straightforward experience. The dealership staff were helpful, the paperwork was minimal, and I was able to drive away with the vehicle the same day. experience. The dealership staff were helpful, the paperwork was minimal, and I was able to drive away with the vehicle the same day. More

by nievesfamily2021 Verified Customer Verified Customer

Report | Print

MY GUY WAS OUTSTANDING WITH HIS KINDNESS AND PRODUCT KNOWLEDGE THANK YOU FOR YOUR HELP KNOWLEDGE THANK YOU FOR YOUR HELP More

by dtitussr Verified Customer Verified Customer

Report | Print