Sarah Richards

Prompt service and representative was knowledgeable and friendly. I was early for my appointment but I was taken in right away and not made to wait. friendly. I was early for my appointment but I was taken in right away and not made to wait. More

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Super nice people to work with. Easy in and easy out, great service. Sarah Richards was great held letting us know how our service was going. Easy in and easy out, great service. Sarah Richards was great held letting us know how our service was going. More

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Staff was professional and friendly- service done in a reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a pro reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a problem on 2015 Camry was appreciated and I scheduled appointment to take care of it More

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Sarah Richards was my perfect service representative who took care of everything absolutely the best possible. THANK YOU!!! took care of everything absolutely the best possible. THANK YOU!!! More

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Always bring my Rav4 to lia- trust is important- and wonderful service- my advisor- Sarah Richard's was awesome- always checked in with me an very pleasant!!! wonderful service- my advisor- Sarah Richard's was awesome- always checked in with me an very pleasant!!! More

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I brought my car in for service. NYS inspection. Sarah Richards assisted us. Kept us informed because there were issues with the inspection sticker machine. Internet was going in and NYS inspection. Sarah Richards assisted us. Kept us informed because there were issues with the inspection sticker machine. Internet was going in and our. We had to wait 3 hours but Sarah kept on top on the issue. Tha k you Sarah for your great customer service! More

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Sarah Richard’s the service advisor was courteous and helpful as well is being very cordial. She kept me informed on the status of my vehicle’s service. helpful as well is being very cordial. She kept me informed on the status of my vehicle’s service. More

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Service adviser, Sarah Richards was very clear when telling me about my service visit. She offered her incite to issues and explained my bill completely. Very good re.! telling me about my service visit. She offered her incite to issues and explained my bill completely. Very good re.! More

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My experience at Lia Toyota in Colonie, NY was made exceptionally great with the service of Sarah Richards. Although I initially came in for an inspection she calmly and efficiently helped me understan exceptionally great with the service of Sarah Richards. Although I initially came in for an inspection she calmly and efficiently helped me understand the extra services that were recommended and took care of any transportation issues I had since I chose to leave my car at Lia Toyota. This was the best experience I've had at a dealership/auto shop and I'll be sure to pick Sarah as my preferred tech going forward. More

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I have been a customer over 20 years and I've not had a complaint. I am satisfied. complaint. I am satisfied. More

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