Scott Braun

Sales/buying experience with Deanna Gossman was very relaxed, professional, fun, helpful, easy. I have never had such a great experience buying a car. I could not thank Deanna enough for her personabl relaxed, professional, fun, helpful, easy. I have never had such a great experience buying a car. I could not thank Deanna enough for her personable and genuine nature. Service department also great overall. Arman very helpful. Communication great and timely. However, I brought my car in for oil change and state inspection. Within a couple hours, I was notified the car would need an engine timing change repair. I authorized further diagnostic work and was aware of the hourly labor rate and the time required for the diagnostic work. Once informed of the need for 5500 dollars worth of repairs, I told the crew to halt repair. I was disappointed to learn that the oil change and inspection proceeded thereafter and thus was charged for these services on a car that clearly was not going to be driven since I had refused the engine repair. I proceeded to trade in for a new car and received 500 dollars for the trade, while still being held accountable for the 700 dollars in charges to the service department. Scott Braun was made aware of my discontent and simply stated that that was between me and the service department. Needless to say, this felt dismissive to me. In my desire to keep the sale a most pleasant experience, I did not explore this discontent further at the time. As a fourth time buyer of a new mini from this dealership, I felt this was poor customer service and did harm to our future relationship. Thank you for allowing me to express this dissatisfaction. My intent is for the dealership to learn from this practice. More

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She was awesome. She was patient and answered all of our questions. We never felt pressured or rushed. We test drove three different cars and at the last minute chan She was patient and answered all of our questions. We never felt pressured or rushed. We test drove three different cars and at the last minute changed our minds to a total different car and she still was patient and pleasant. She took the time to go over all the car. Overall she’s a 10 out of 5. If you go to Mini St Louis see her. She can help you find the perfect car for you and within your budget. More

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