Scott Cole
Scott Cole at Roberson Motors
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Scott Cole

Sales Consultant

Roberson Motors

3100 Ryan Dr SE
Salem, OR 97301

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4.7
194 Reviews

Moved to Salem in 2006 because I love the area, climate, and the wonderful people!

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

4.7

194 Reviews

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194 Reviews of Scott Cole

December 28, 2023

Dealership Rating
Employee Rating

Worst dealer in Oregon. Do not buy from them. They have deceptive practices and rip off the customer. They promise to take care of you but in the end, you are left with poor More

by absolute4590
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe the manager, horrible

Dec 28, 2023

Roberson Motors responded

This customer is categorically mistaken and is making claims that are simply put, untrue. The customer did bring to our attention a scratch and the factory paint protection film with peeling and bubbling. Both these items are being repaired and were done so as soon as the customer brought these concerns to light. We presented this customer terms to which they accepted and no time were forced into accepting said terms and at no time were intimidated into purchasing. The notion that this customer thinks its 1980 and dealerships are still holding customers keys or throwing them on the roof so they can't leave just doesn't happen. While we are saddened to hear this customer is unhappy, we will not stand silent and have our integrity questioned.

Dec 29, 2023

absolute4590 responded

It is unfortunate, that Roberson does not want to take responsibly for their actions and want to blame the customer. Their salesperson Scott took our keys and would not give them back to my wife, when she requested them (twice) so we could leave. They have no integrity; this was the third vehicle we purchased from them, not a good experience. What dealer takes pictures of your trade and posts these pictures up on their web site with my wife's personal license plate still on the vehicle, they took these before the deal was even completed. If this is not a poor practice not sure what is. They refused to take the pictures down from the web page. This is the truth; I have proof of these. We went into the dealer looking for the for a Jeep Grand Cherokee and ended up with a Grand Cherokee L, which is not what my wife wanted. They came up with some a book value on one of our vehicles as being a good value when the vehicle was only one month old. The other vehicle that we traded in was a special edition Jeep Grand Cherokee Limited, they told us that the money they were giving us was reduced because it had been smoked in, however they listed the vehicle for a top price on their web page, they did not reduce it, they lied to us. This dealer is sadly mistaken in that they think that they did categorically nothing wrong. They certainly did not provide an honest sales transaction; they have left us with a vehicle that does not fully meet our needs. Furthermore, they want to place blame on the customer, and not fix the issue.

March 19, 2023

Dealership Rating
Employee Rating

John Freeman was great to work with. I was here buying a truck from out of state and they got all the extras done and got me on my way. Great team to do business with. More

by Steverstuckey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Freeman

January 26, 2023

Dealership Rating
Employee Rating

Everyone on the team was absolutely perfect and amazing. They worked so well for me and I couldn’t be happier More

by brady.neal123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Freeman , Maggie, The sales managers,

September 14, 2022

Dealership Rating
Employee Rating

Thank you Scott Cole for the outstanding service you provided. it was such a pleasure working with you on the purchase of my new truck. You went above and beyond for me!. Thank you for taking such great More

by J Crutchfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 10, 2022

Dealership Rating
Employee Rating

I just want to say that I had a wonderful experience with Roberson. Everyone was so welcoming and kind. This made my experience painless and full of good conversation. Even had some laughs along the way. Sco More

by Darren
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 18, 2022

Dealership Rating
Employee Rating

Scott Cole was our salesman and he was fantastic. The sales manager at the time made the process take much longer than it needed to be. Scott was an amazing salesman ,I was very pleased with him. I w More

by thewymorefamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: None None

Aug 18, 2022

thewymorefamily responded

Scott Cole made our New Jeep buying experience great. Thanks Scott

August 14, 2022

Dealership Rating
Employee Rating

John and Scott did an awesome job taking care of us. . I never know what time I am off and John was willing to stay late to take care us. Much appreciated!!! More

by Rjlang7424
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Freeman, None None

July 22, 2022

Dealership Rating
Employee Rating

Such a seamless buying experience at Roberson Motors. My vehicle took almost 8 months to build (with delays from the factory, supply chain issues, etc) and the communication from the factory was non-exis More

by louislin626
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 11, 2022

Dealership Rating
Employee Rating

Super Friendly and very knowledgeable. He answered every question we had!! He made the process easy. And I drove home in a super cute Jeep!! More

by Shelcat43
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: None None

July 02, 2022

Dealership Rating
Employee Rating

Scott was great! He was super helpful and friendly. He made this an easy process and helped answer any questions/concerns. More

by Adriana
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: None None

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