I took possession of my brand new Porsche Taycan December
6, 2023 and have been having issues with the park assist since shortly after pick up.
I've contacted customer care several times regarding this is
6, 2023 and have been having issues with the park assist since shortly after pick up.
I've contacted customer care several times regarding this issue and have made least 2 service appointments.
On my first appointment with Porsche Atlanta Perimeter Jan 4,2024, the service advisor was dismissive of my complaints and didn't even bother to log it in. I was directed to someone who sat in the car for a few minutes and told me that there were no issues. There wasn't a diagnostic done and I was sent on my way.
Oddly enough, I was contacted a day later and asked why I hadn't hadn't arrived for my appointment.
I contacted Porsche customer service via telephone and told they attempted to walk me through problem solving over the phone. After about a hour on the phone, the cs agent scheduled another service appointment for April 15 to include a loaner vehicle.
I arrived to the dealership on April 15 and voiced my concerns. My vehicle was left and about 3 days later I was told that there were no issues with the car and everything was operational.
When I went to pick up the vehicle, I was given an invoice that said that the PCM was updated and that there were no issues with remote parking through the app and sent on my way. No one offered to test the feature to ensure that it was working.
I decided to test the vehicle myself through the app before leaving the dealership and again, it did not work.
I notified the service advisors on hand who told me that "no one uses that feature anyway". I was set aback since it's one of the features that I use the most and one of the reasons I chose the vehicle, He also told me that they had no service records on my vehicle (not even the one I made in January) except for something in November. I purchase the car NEW in December so I don't have any idea what that service was for, nor would he tell me.
I was resigned to leave without a resolution and as I was walking to my vehicle I was shocked to notice that the windshield had a large crack traveling through the middle of the windshield from the passenger side to the drivers side.
I immediately returned to the service advisor who claims that it was there when I brought in the car. I assured him it was not and that I was not leaving with the car in that condition.
He then told me he would contact me with the cost of repair. I shouldn't be responding for damage to my car that occurred while on their premises. Meanwhile, the reason I had the appointment in the first place is still unresolved.
The way I have been treated is despicable and I plan to warn any and everyone about my experience.
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by iamatlien
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Porsche Atlanta Perimeter responded
Hey Michelle, we just wanted to start by saying how sorry we are to hear about these problems that just seemed to not stop compounding. It seems that sometimes bad things happen in pairs and this situation was no exception. I can understand the frustration with the parking assist function as someone who relies on it in a tight situation I know how useful it can be! However, we do have images of your car with a crack in the windshield prior to it being checked into our facility for service. Hope you're able to get these issues resolved and are soon back to enjoying some peaceful driving and parking in your Porsche!
May 06, 2024 -
iamatlien responded
I appreciate your prompt response, however there was not a crack in the photos I was shown. Also the dismissive nature of the service advisors regarding the parking assist feature is offsetting as well. Considering that my vehicle was purchased new from your location just 4 months ago, I would have appreciated them being a bit more accommodating regarding the issues and not so dismissive. To date, no one has followed up with me regarding the technical issues or repairing the windshield. My insurance even sent over their approval to fix and I’ve been attempting to schedule an appointment for days. I was on the phone with the service department today for over an hour and the call ended with them “mistakenly” hanging up on me. The level of service I’ve received is extremely disappointing and I would hope that someone would reach out to me personally regarding my complaints as opposed to responding to public discourse.
Great and amazing service.
Great communication and everything as expected. Provided video review of service and also cleaned car
Great communication and everything as expected. Provided video review of service and also cleaned car
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by DSCHINYEE
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Porsche Atlanta Perimeter responded
Sounds like an all around great adventure with us here at Porsche Atlanta Perimeter! Smooth service visits are always a pleasure we are glad to provide! Hope you're enjoying some happy driving!
Scott and the team at perimeter are the best, always
solving issues quick and efficiently,
solving issues quick and efficiently,
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by T2KFAIRCL
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Porsche Atlanta Perimeter responded
Thank you for the kind words! Glad our team can efficiently get you back out on the road to enjoy your Porsche! Hope you're now enjoying nothing but some happy driving!
My Advisor - Scott Feinglass was and always is very
helpful and professional. He ensures I understand what is required to repair my 996 Turbo S.
Service Manager - Chuck Turck ensures my vehicle is rep
helpful and professional. He ensures I understand what is required to repair my 996 Turbo S.
Service Manager - Chuck Turck ensures my vehicle is repaired in a timely manner and mitigates any issues that may occur from time to time promptly.
I have been a loyal customer of Porsche Atlanta Perimeter for 20 years having all four my 911's serviced there. I wouldn't be a loyal customer for 20 years if Porsche Atlanta Perimeter was not the best service department in the state of Georgia.
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by TTCab
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chuck Turck
May 02, 2024 -
Porsche Atlanta Perimeter responded
We truly appreciate this feedback and even more so truly appreciate your loyalty over the years! Knowing we have been able to provide you with such an enjoyable experience time and time again means the world to all of us here at Porsche Atlanta Perimeter! Hope you're out on those Atlanta streets enjoying plenty happy driving!
I am satisfied with Overall service experience with
Atlanta Porsche Perimeter center service when serviced my car
Atlanta Porsche Perimeter center service when serviced my car
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by Kishore Kumar
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2024 -
Porsche Atlanta Perimeter responded
This is great to hear! Glad our team could provide you with a proper Porsche experience! Hope you're back to enjoying some happy driving!
Excellent!
Always treats us great everytime we are there for service. Has a great deal of knowledge of the cars and always has an answer for a question.
Always treats us great everytime we are there for service. Has a great deal of knowledge of the cars and always has an answer for a question.
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by Saravouth
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Porsche Atlanta Perimeter responded
Love to hear all of your needs were taken care of with us here at Porsche Atlanta Perimeter! Thanks for taking the time to give Scott some much deserved praise! Hope you're now enjoying some freshly serviced happy driving!
Excellent dealership!
I purchased a new Macan in 2016 from them and had an excellent purchase experience. I have both the Macan and our 2019 Cayenne serviced there and for
I purchased a new Macan in 2016 from them and had an excellent purchase experience. I have both the Macan and our 2019 Cayenne serviced there and for the most part have had an excellent experience. Scott Feinglass, is extremely knowledgeable technically and pleasant to interact with.
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by rhn0
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2024 -
Porsche Atlanta Perimeter responded
Love to hear you have had nothing but great experiences with us over the years! Thank you for the quality of of this write up! Hope you're enjoying the serviced happy driving in your Porsche's!
They do a fantastic job with the automobiles.
Very knowledgeable service representatives and technicians. Prompt and courteous.
Very knowledgeable service representatives and technicians. Prompt and courteous.
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by marksstoops
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2024 -
Porsche Atlanta Perimeter responded
We second that! Thank you for the kind words! Hope your newly serviced Porsche is providing you with plenty happy driving!
My service associate, Scott Feinglass is always
fantastic. However, I was not happy this time about paying $1,100 for one rear tire replacement, that included $500 for "having to calibrate the lan
fantastic. However, I was not happy this time about paying $1,100 for one rear tire replacement, that included $500 for "having to calibrate the lane change camera". The fault is mine for not speaking up and questioning the necessity.
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by rhn0
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Porsche Atlanta Perimeter responded
This is interesting to read and we are sorry you felt uneasy after your experience with our service center. Hope you will consider reaching out to us directly and talking through this situation with a member of our team more in depth. Hopefully we can help make sure you feel more comfortable with what transpired and why it was necessary! Hope you're still able to enjoy plenty happy driving in the meantime!
Service was on time as scheduled.
Service was somewhat expensive.
The inspection was very thorough.
Liked the video.
Service was somewhat expensive.
The inspection was very thorough.
Liked the video.
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by JHL-1
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2024 -
Porsche Atlanta Perimeter responded
Thank you for this positive review and honest feedback! We are glad you enjoyed the process and hope it has provided you with plenty happy driving! Have a wonderful day!