Scott Groseclose
Scott Groseclose at Don Herring North Mitsubishi

Scott Groseclose | Page 3

Service Manager

Don Herring North Mitsubishi

4225 West Plano Pkwy
Plano, TX 75093

4.9
28 Reviews
4.9

28 Reviews

Write a Review

28 Reviews of Scott Groseclose

January 23, 2023

Dealership Rating
Employee Rating

Scott Fickert was my salesman. We were so blessed to have him as our sales person. He is extremely knowledgeable and was very helpful in explaining everything the car does. Act More

by nancy.emmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Fickert , Domingo 5 stars

Jan 31, 2023

Don Herring North Mitsubishi responded

Congratulations on your new Mitsubishi Eclipse Cross! Thank you so much for taking the time to leave us a review! We appreciate you allowing Scott and the team the opportunity to assist you!

January 22, 2023

Dealership Rating
Employee Rating

Very nice dealership. The people were all friendly and helpful. Our sales person Scott was so helpful, professional and made buying a car easy. His knowledge was excelle More

by nancy.emmons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Fickert , Domingo 5 stars

Jan 22, 2023

nancy.emmons responded

Thank you Nancy Emmons

Jan 23, 2023

Don Herring North Mitsubishi responded

Thank you so much for giving Scott and Domingo the opportunity to assist you! Congratulations on your new car! We appreciate you taking the time to leave us a review and tell us about your experience. We will be sure to pass along your kind words to Scott and Domingo!

December 31, 2022

Dealership Rating
Employee Rating

On time. Friendly and honest . I won’t take my car anywhere else. Great service. Highly recommend them More

by Mona6161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 25, 2022

Dealership Rating
Employee Rating

As always, Everything was great! !! From Service Manager, Scott and his crew… couldn’t be happier More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Preston Pendleton , Luis Estrada, Tyler Jones, Cashier

September 06, 2022

Dealership Rating
Employee Rating

Everyone was very helpful and knowledgeable about my vehicle and it’s needs, as well as understanding my expectations. More

by rfowler1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jones

August 25, 2022

Dealership Rating
Employee Rating

They always greet me very nice and are very informative about the process they are going to being doing on whatever the issue is. I have never waited more than hour to get the issue rectified. Great dealer More

by Boomer Sooner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Cerda, Preston Pendleton , Luis Estrada, Tyler Jones

July 02, 2022

Dealership Rating
Employee Rating

Every trip to this dealer’s service department is an opportunity to be scammed. They refused to honor a warranty on my ac compressor. They didn’t make the proper repair in the first place which caused t More

by Maxandlucymonkeys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kyle? Van diver ??

Jul 05, 2022

Don Herring North Mitsubishi responded

We are very sorry to read this. There may have been a misunderstanding. Our history showed that the AC compressor had been replaced 2 years ago. The warranty on replacement parts is a 12 month warranty, so unfortunately, it was out of warranty. We have to admit we are guessing at who you are, as the name provided in the review does not match our records. We welcome the opportunity to assist you and hopefully clear up an misunderstandings.

Jul 05, 2022

Maxandlucymonkeys responded

Nonsense. I have an invoice showing part was under warranty under two years and extensive repair records dating from 2013, when I bought the car. Go drive past this dealership. It will tell you all you need to know. Pretty good car for 6 years, but always trying to pad the bill. Service sucks.

July 01, 2022

Dealership Rating
Employee Rating

Always friendly. They listen to my concerns!! Great service from everyone at this location! Five star 🌟 ⭐️ ⭐️ ⭐️ ⭐️ More

by Abbyhenisey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Preston Pendleton, Shahan Shaikh , Luis Estrada, Tyler Jones

Jul 05, 2022

Don Herring North Mitsubishi responded

Thank you for taking the time to leave us a review! We appreciate your kind words! We are human, so when you see us mess up, we need to know that too!

3

Dealership Inventory (193 Vehicles)

used 2018 BMW X1 car, priced at $20,884
2018 BMW X1
used
Gray exterior
Automatic
All-wheel Drive
used 2021 Ford F-150 car, priced at $25,484
2021 Ford F-150
used
Dark Blue exterior
Automatic
Rear-wheel Drive
used 2022 Dodge Charger car, priced at $24,995
2022 Dodge Charger
used
White Knuckle Clearcoat exterior
Automatic
Rear-wheel Drive
used 2018 Hyundai Elantra car, priced at $15,995
2018 Hyundai Elantra
used
Symphony Silver exterior
Automatic
Front-wheel Drive
used 2020 Hyundai Santa Fe car, priced at $22,884
2020 Hyundai Santa Fe
used
Twilight Black exterior
Automatic
Front-wheel Drive
used 2022 Hyundai Santa Cruz car, priced at $35,995
2022 Hyundai Santa Cruz
used
Ice White exterior
Automatic
All-wheel Drive