Scott Moewe

Zero stars but Google forces me to give one to post review. We have a 2012 BMW X5 in immaculate condition. Clean, flawless body and runs like a dream. The car suddenly developed a rattle under the hood review. We have a 2012 BMW X5 in immaculate condition. Clean, flawless body and runs like a dream. The car suddenly developed a rattle under the hood. It was determined that the VANOS bolts had broken causing the noise and also that there was a recall for this exact problem so instead of having this repaired at our expense we called Yark to schedule the recall. I informed the person on the phone at Yark that the valve cover was removed for inspection and asked if it was ok that (since it would all have to be taken apart again) the valve cover was placed back on the engine, she said that was ok. So we towed the car to Yark the Sunday before Labor Day. After numerous delays (which I was actually ok with since the repair was covered) Tyrone called and said the car was finished. He also stated that “it doesn't run very good”. I said what do you mean it doesn’t run very good that car ran great. He said well the service tech said it doesn’t run very good like it has a miss or something. So after a bit of going back and forth I said I would come up and drive it. I did that and sure enough the car ran horrible when you accelerate. I told Tyrone that it ran perfect when I brought it in. He said yeah but we don’t know that, it was brought to us all apart. I said the valve cover was removed and they said that was ok. He kept saying we don’t know how it ran when we got it. Finally I asked for the service manager. Mike Hehl came out and said the same thing. “We don’t know how it ran before we got it” I said I’m telling you it ran great. He said “yeah but we don’t know that” I said I’m telling you it ran great. He repeats “yeah we don’t know that”. I said you are effectively telling me I am lying to you. He said no I’m not calling you a liar. Then he said “what do you want me to do about it?” I said I want you to diagnose it at and tell me why it no longer runs ok at no cost. (I didn’t ask him to fix anything just tell me what is wrong. (And honestly if they came back and said something like well it needs new spark plugs I probably would have went ahead and paid for the diagnostic since they made the effort help.) He agreed and we shook hands. So I called back for three weeks asking if it was done each time I was told there was something more pressing. Finally Tyrone told me that for sure they would look at it on Monday. I call on Monday and Tyrone tells me that a plastic splash guard was broken near then timing chain and that might cause the timing chain to jump. That’s all they could figure out. This splash guard has nothing to do with the timing chain tensioning system so that was a flat our lie. So next I call Scott Moewe for assistance. He literally says “yeah I know about the car what do you want?” I tell him my side of the story and he says “this is an old car with high miles and we’ve never seen it before, there’s nothing else we’re going to do for you.” I pointed out Mike Hehl’s agreement to diagnose it and he repeats “there is nothing more were doing for you. We performed the recall and that’s it”. At this point I’m very unhappy but there is nothing else I can do. I went up and picked up the car. I get it home and notice that all the BMW supplies tools and tow hook are missing. Also missing is the belly pan. I called Tyrone who said we gave back everything we had. I said the belly pan and tools were with the car. He repeats “we gave back everything we had” Also they removed the subframe to do this repair and now the alignment is off and the steering wheel is about 20 degrees off center. Why this place treated me like absolute garbage is beyond me. I suspect that because my car is older and I didn’t buy it there and I don’t throw tons of money at them for service. That was my first time every dealing with them and certainly my last. I implore anyone else to not use them as well. Worst service I’ve ever had of any company in my entire life. More

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The dealer is Not your friendly place to shop … the GM Scott Moewe writes you emails .. agrees to reimburse you and leaves you holding the bag …. Don’t trust him or John Yark … BBB is aware and investigat Scott Moewe writes you emails .. agrees to reimburse you and leaves you holding the bag …. Don’t trust him or John Yark … BBB is aware and investigating … stay away … the guy talks out of both sides of his mouth …. More

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I am filing a complaint due in regards to buying a used car from BMW of Toledo. I am a resident of New York State and drove to Ohio (approximately a 10-12 hour drive) in order to pick up a used Mercedes Be car from BMW of Toledo. I am a resident of New York State and drove to Ohio (approximately a 10-12 hour drive) in order to pick up a used Mercedes Benz AMG GT53 from the dealership. After being pre-approved for the car and submitting all of the information to the dealership via phone. I received a car different from what was listed on the advertisement. I purchased the car for $91,999 and was told this vehicle was priced to sell based on the equipment installed/options on the car and the market in the surrounding area. After I agreed and make the trip to Toledo, I picked up the car in which they listed has Burmester High-End 3D Surround Sound System and Wheels: 19 Black AMG Twin 5-Spoke. The price of the Burmester HIGH-END upgrade is $4,550 and the AMG rims advertised in the pictures are $4,150. However, the car does not have the HIGH END sound upgrade, just the standard. I called Mercedes and provided the VIN and was told that there is no HIGH END upgrade package on the car. Additionally, after I drove home (again for 10-12 hours), I learned very quick the rims were NOT Mercedes AMG RIMS. They were aftermarket rims set on the car to "appear" has if they were the AMG rims. There is NO AMG branding on the rims, and I went to Mercedes to confirm that these are not original rims created by Mercedes. After showing serious intent, after purchasing the car, after returning home. The General Manager of BMW of Toledo offered me $250 to help "offset" the false advertisement, which would have actually added $8,000-$10,000 to my vehicles value, but is in fact not included but SOLD as if it was. Originally, there excuse was we are a BMW dealership and not very knowledgeable on Mercedes vehicles. We simply enter the VIN into a system to check what it is on it... They responded "the used car was listed with the with the after market wheels which are visible in the pictures online" but literally in the ad it states Wheels: 19 Black AMG Twin 5-Spoke and additionally, they used aftermarket wheels that look like the original.... they also told me to get a lawyer, so now I am BE AWARE of all dealerships, regardless if they are flagships or not... The people behind these desks will put the reputation of prestigious brands on the line in order to take your hard earn dollars! Feel free to contact me for more info on my experience, I have everything recorded in great detail since I am working on taking legal action... $250 credit for false advertising $8,000-$10,000 worth of options, sad... They really need to consider who this general manager is running the dealership More

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I keep returning to lease new cars from BMW of Toledo for a many reasons - the vehicles, the staff and their overall level of service. I would like to give a big shout out to Kyle - a Service Advisor who is a many reasons - the vehicles, the staff and their overall level of service. I would like to give a big shout out to Kyle - a Service Advisor who is very professional and always takes great care of me. Kyle also had a great leader - Keith Wallace, and it’s apparent that his management of the Service Department rubs off on his staff. Thank you Kyle. More

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Best purchase experience ever. Steve Messinger & Scott Moewe were fantastic. Kyle, Ed (Tech) & Teresa in parts were awesome. BMW Of Toledo is 5 Stars for sure!!! Moewe were fantastic. Kyle, Ed (Tech) & Teresa in parts were awesome. BMW Of Toledo is 5 Stars for sure!!! More

by tim.eltschlager Verified Customer Verified Customer

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Amazing staff. Glen. Mason and Scott went above and beyond. Highly recommend. Drove from Chicago! Totally worth the experience. Already looking to purchase my next vehicle from them. beyond. Highly recommend. Drove from Chicago! Totally worth the experience. Already looking to purchase my next vehicle from them. More

by Raheel Verified Customer Verified Customer

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I've worked with Cory Morris at the sister store and he has always helped me with getting a good lease deal. Since he does not work directly at the BMW location, he had Steve Messenger finish up all the wo has always helped me with getting a good lease deal. Since he does not work directly at the BMW location, he had Steve Messenger finish up all the work. Steve was very friendly and was very professional and helpful. I also took my new vehicle in for them to apply the paint and fabric protection. John, the service tech I worked with was also very professional. He went out of his way to help look for some floor mats that I had ordered was in or not. He didn't just tell me to go talk with this person, like I have had at other places. More

by JHNICELY Verified Customer Verified Customer

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The team at Yark BMW of Toledo is incredible and treats me like family. This is my 9th purchase from them and they never disappoint. The service team is always amazing as well. Highly recommend! me like family. This is my 9th purchase from them and they never disappoint. The service team is always amazing as well. Highly recommend! More

by DonY Verified Customer Verified Customer

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I've test drove 2 cars and had work done on my bmw. They were extremely helpful when I was looking for a car. Everybody I delt with was very professional and the work I had done was quick and clean. Great p were extremely helpful when I was looking for a car. Everybody I delt with was very professional and the work I had done was quick and clean. Great place to find what your looking for. More

by mojosmind Verified Customer Verified Customer

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Excellent dealership Friendly service. Aacomadating. Why 25 words ???????? Hi hi hi hi hi hello hi hi hi hi hey hi hi hello hi hi hey hi hi hello hi hi hey hi hi hello hi hi. You don’t need 25 wo Why 25 words ???????? Hi hi hi hi hi hello hi hi hi hi hey hi hi hello hi hi hey hi hi hello hi hi hey hi hi hello hi hi. You don’t need 25 words to explain your experience. Sami was excellent. More

by RANA.KATRIB Verified Customer Verified Customer

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