Scott Patterson

Subject: A Joyful Car Buying Journey with Bobby Cappelli at Crowley KIA Dear Team, I am filled with happiness and gratitude as I reflect on my incredible experience with Bobby Cappelli at Crowley KIA, at Crowley KIA Dear Team, I am filled with happiness and gratitude as I reflect on my incredible experience with Bobby Cappelli at Crowley KIA, nestled in the charming suburb of Bristol, Connecticut—home to the corporate headquarters of ESPN SPORTS! As a celebrity chef with over 20 years on the Food Channel USA, my career has been fueled by the values of hospitality, professionalism, and integrity. I’ve been fortunate enough to connect with millions, and I know how demanding my profession can be. The determination and sacrifices I’ve made have shaped me into who I am today, and I truly appreciate exceptional service when I see it. Recently, I found myself navigating the challenges of the automobile industry, which is currently facing its own hurdles. After spending what felt like an eternity visiting various dealerships, I stumbled upon the greatest car dealership and salesman I could ever hope for—Bobby C. Despite living on the Upper East Side in NYC, a single phone call with him made me realize Crowley KIA was where I wanted to purchase my new KIA K5 GT, even with a 110-mile drive ahead of me. From the moment I arrived, I was greeted with warm smiles and a genuine sense of belonging. It felt like I was among friends right away! Bobby and the entire team took the time to understand my needs and preferences, guiding me through a selection of vehicles that perfectly matched my desires. Bobby’s extensive knowledge and passion for helping customers turned the entire process into an enjoyable and informative experience. What truly stood out was the professionalism and integrity displayed by everyone at Crowley KIA. Their transparency and commitment to customer satisfaction were evident in every interaction. They made it clear that building lasting relationships with customers was their priority, not just making a sale. Whenever I had questions or concerns, they addressed them with patience and thorough explanations. Bobby C’s unwavering dedication to ensuring my happiness made all the difference. He went above and beyond to accommodate my schedule and made the paperwork process seamless. It’s evident that this entire organization genuinely cares about their customers. If you’re considering purchasing a vehicle, I wholeheartedly recommend visiting Crowley’s award-winning KIA dealership! And don’t forget to seek out Bobby C; his expertise and welcoming approach will guarantee you an outstanding car-buying experience. Thank you, Bobby, for making this journey so enjoyable and memorable! To show my appreciation, I even brought Kobe beef ribeye steaks for everyone to enjoy. After all, that’s what it’s all about—friendship! Warm regards, Chef Gregory Adams More

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My car has been in this dealership 3 times for the same issue and it was never resolved. The check engine light continues to come on, they can not fix the problem. I also asked for 2 other items to be look issue and it was never resolved. The check engine light continues to come on, they can not fix the problem. I also asked for 2 other items to be looked at on the second visit and it was never addressed. I picked up the car yesterday after another failed visit to resolve the problem. I told them I would not be servicing my car here again; no one from the service department even tried to see why. No one called me after I left to try to resolve the problem. Poor communication and poor customer service from this dealership. More

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Bought and serviced my EV6 here, all good! Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done Sales was low pressure, not pushy, no bait/switch. Service has been excellent; worked with Erin, the service advisor to have routine maintenance done. Also had some software updates last week, they came to me in the waiting area 4 times to let me know progress, and washed the car before I got it back. I drive 1/2 hr to bring my car here, even though there's another kia dealer 10 min away. Your mileage may vary (as they used to say), but my experiences here have all been very good. More

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Never use them. Made an an apppointment weeks in advance, 4 hours waiting and they hadn't even started on my car. I took it back as they started and now the steering Made an an apppointment weeks in advance, 4 hours waiting and they hadn't even started on my car. I took it back as they started and now the steering is making noises! Rude customer service representatives to add insult. More

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I called this dealership on a Saturday morning for a oil change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care of it as soon as I arrived. Also I was told he would have me finished in 2 hours.I was out in 2 hours as promised. Also the waiting room was clean coffee was available . Of all the times I have been to service centers this was the best experience I’ve had by far thank you very much for being so courteous and taking care of my car issues so promptly thank you Carl Kohlberg More

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This dealership is always ready to help or accommodate the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The serv the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The service department is top notch. I always feel safe when I leave. That’s why Crowley service gets five 5 STARS. Thanks More

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