Scott Vick | Page 2

Great service! Came in for a quick item I needed fixed which i thought was normal wear and tear… but they got it covered by VWs warranty. Was in and out quicker tha Came in for a quick item I needed fixed which i thought was normal wear and tear… but they got it covered by VWs warranty. Was in and out quicker than expected and didn’t spend a dime! There is a reason we service both our VWs at Burnsville. More

by dubs327 Verified Customer Verified Customer

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Ordered an ID4 July 2022. After delivery delays from VW that didn’t work for us, Luke Klingson worked with us to find another ID4 that met our needs. He was communicative, hel After delivery delays from VW that didn’t work for us, Luke Klingson worked with us to find another ID4 that met our needs. He was communicative, helpful, and understanding. No pressure leading up to decision to buy, supportive sales and learning process, available and very responsive for questions large and small before, during, and after purchase. Emily in Finance was professional and friendly - made the process smooth and easy. Also interacted with the Service team who were professional, friendly, knowledgeable, and helpful. All in all, a great experience. I recommend working with the Burnsville VW team if you’re considering a VW. More

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I have purchased many cars from this dealership over the years and what keeps me coming back is the amazing customer service. Linda and Jay are always a pleasure to work with in sales. The service departm years and what keeps me coming back is the amazing customer service. Linda and Jay are always a pleasure to work with in sales. The service department is excellent. I have not been able to find another dealership that provides the service and friendliness and caring that you find here. My most recent purchase was a new Tiguan SEL R-Line. Delivery & paperwork were both quick & easy. Emily in Finance was great with getting everything signed and explained, & Linda was excellent, as always, in getting the features of the new car explained and making sure that all of my questions were answered. I will continue to be a loyal customer and can recommend this dealership without hesitation. (: More

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Helped get temporary car while waiting for installation of options on my new car, which helped to manage our trade in timeline. of options on my new car, which helped to manage our trade in timeline. More

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I was in a serious accident, totalling my car. I called Linda and asked if there was a convertible to replace the one that was totalled. She had just gotten one! I went immediately to the dealers I called Linda and asked if there was a convertible to replace the one that was totalled. She had just gotten one! I went immediately to the dealership and put down the deposit. The entire team, especially Linda, made the experience simple, quick, and even expressed their support that I was lucky to be alive. This is my dealership for life!!! More

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Excellent customer service and high quality atmosphere- treat people well-honest, hardworking, values your business. treat people well-honest, hardworking, values your business. More

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Linda Radue and Burnsville VW are wonderful! Scott the service manager and Sydney in Service are equally as amazing! The customer service is like nothing we'v experienced at a car dealership before. I fee service manager and Sydney in Service are equally as amazing! The customer service is like nothing we'v experienced at a car dealership before. I feel safe and confident in working with them. We will continue to purchase and service cars with them for years to come! More

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My wife and I recently purchased a VW Taos from Burnsville VW. Our sales person was Linda Radue she was excellent!! In fact, the the entire staff was. Honestly the best car purchasing experience w Burnsville VW. Our sales person was Linda Radue she was excellent!! In fact, the the entire staff was. Honestly the best car purchasing experience we have ever had. Linda really took care of us. We highly recommend her. More

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We were very pleased with our experience in purchasing a used (new to us) VW Touareg TDI from Burnsville VW. We have used this dealership in the past to service our previous Touareg and were always satisfie used (new to us) VW Touareg TDI from Burnsville VW. We have used this dealership in the past to service our previous Touareg and were always satisfied with the work they performed. We felt no pressure working with our Sales Associate Luke to negotiate the purchase of our new(er) TDI, as well as the trade in of our old Touareg. We also worked with Emily in Finance and Scott from the Service Department. They both were knowledgable and patient with us and answered all of our questions. Overall, a very good buying experience for us and we would highly recommend this dealership and these employees to others! More

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Well once again I was amazed and very happy with the service and buying experience I received at Luther VW. Jamie W, Evan B and Emily D were so awesome. This was my 2nd car purchase with them and I am S service and buying experience I received at Luther VW. Jamie W, Evan B and Emily D were so awesome. This was my 2nd car purchase with them and I am SO happy that I decided to go with the Burnsville Luther VW dealership. I can say right out, they have always been stellar with customer service, patience and not trying get you to pay for things that are not damaged or broken. Also they are the same whether it is new or used that you are purchasing. You don't get different treatment depending on your purchase. My first with them was a certified used Beetle. This time I left with a brand new Atlas Cross Sport. Initially I brought my Beetle in for standard maintenance. I drove an hour and 45 minutes to get there. I like their service dept and technicians so the lengthy drive is more then worth it. I actually trust my car with them. Since I was coming down I was also going to have them appraise it and I was going to take the buy amount (if it was what I would accept) and just put it aside till I found a vehicle I liked. Since I was there I did want to drive an Atlas Cross Sport. I really liked them since they came out, and wanted to take one for a test drive and see how it felt as well as look at the interior, engine and options. Jamie W (who I initially was set up with) was amazing with email correspondence up to my actual visit answering all my questions and keeping me updated with an sales/rebates happening. When I arrived due to a unforeseen emergency Jamie wasn't there to assist (no fault of hers I still got to meet her later) so they set me up with Evan B. He was amazing and very knowledgeable and like me, loved VW! Owned one himself. Well the one he brought up after giving him my wants and desires was an Atlas Cross Sport SES Premium R-line 3.6L (there were not many R-lines in stock with a 3.6L) and I wanted an R-line (that was a hard must have) and it was white with the 3.6L for towing (another hard must). Also I was the first to test drive it!!! Only thing I hated on it was the seat color. Black and tan. But I wanted to take it out and get a feel for the rest. At this time I did not intend to buy. Well I LOVED the Atlas. Was so comfortable, extremely roomy and omg I am still trying to figure out all the bells and whistles. Just amazing SUV all around. Well my Beetle was appraised and they came back with an amazing amount. Way above my expectations. I was told they were at the time running the 0% interest for 72 months, and they also gave me an amazing trade in for a 2nd car I wanted appraised. Now here is what sets Luther VW in Burnsville apart from any other dealership I have went to. The outstanding patience that they have. You do not feel pressure from them. I felt pressure from myself. No fault to them. He gave me time to think about it. Look at it again and decide. There was no hanging on my back like a monkey none of that. The 0% for 72 months was just awesome. Well I went with the exact Atlas I test drove. I got an amazing deal all around and even though a 2022 was what I was waiting for I have zero regrets on my purchase. Also since my 2nd vehicle could not make it down till the next day they sent me home so I could go to work with a loaner at no cost to myself! Just amazing customer service!!! In the finance area Emily D was funny, charming and just amazing. She made everything quick and painless and completely at ease. No pressure at all and we came to an amazing extras package that had everything I needed. The whole ordeal was seamless. I really wish that the training, care, patience and personality this dealership has would be installed at all the Luther dealerships. Even walking in just the hellos and bright smiles from ev I will continue to bring my cars down to Luther Burnsville VW (unless something happens to prevent it) and I am almost certain that you will have another customer in my Partner as he also loves the Atlas! VW Girl for LIFE!! <3 More

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