Sean Bucknor

Impossible to get deposit refunded. I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my mind but that I would not need to. I signed the purchase agreement. Changed my mind 24 hours later and was told I needed to pay $900 in fees incurred because I cancelled. I contacted the AG office to clarify and was told that should not be the case. I called back and was told that they were mistaken and can get a full refund. I drove there immediately to get refund. Then was told the manager on duty is not the person who signed off so I can't get refund. Sean told me ""I already knew you were going to change your mind when you asked that question." I would need to come back and there's nothing they can do about it. I left and told them I would submit a complaint to my credit card company. I forgot to ask for some names and came back to ask for everyone's name and they accused me of recording them. When they finally relented and call the "manager," he said just to issue the refund and he will deal with it tomorrow. Then they demanded the physical credit card - the same card they took a picture of yesterday. I had a picture of the credit card and I told them they have it from yesterday and they said NO I need the physical card, making me ask my husband who was working to drive down. Guess what they did when he came down with the credit card? He looked at it and typed in the credit card information so his manager can issue the refund tomorrow. I will submitting complains to the AG office, BBB about my experience. Hoping for another recession to make these car company feel the pain again - they're fat and want to make the experience as bad as possible to screw people over. Thank you, Sean, Nucar, and disappearing manager. More

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Chop shop vibe. Unprofessional. Would not recommend to anyone, Had MUCH better experience at subsequent dealers, one of which I purchased from. Unprofessional. Would not recommend to anyone, Had MUCH better experience at subsequent dealers, one of which I purchased from. More

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My experience could have been better with regards to communication and professionalism. Sean was the associate who sold me the car and his communication skills were sub par and flat out rood and disresp communication and professionalism. Sean was the associate who sold me the car and his communication skills were sub par and flat out rood and disrespectful at one point. When the sale was going through, communication was acceptable but then after the associate got his sales commission the communication went sharply downhill...hmmmm. The associate was short with me and even hung up the phone on me when I was asking questions about the registration process after the sale. It felt like I was talking to someone else. I called back and he said, "Oh I thought you were done asking questions?" So yeah, let's be rood and full of crap. I spoke to the manager about what happened and he backed up the associate saying he was at the doctors office with his son. Huh? If that was true, why didn't the associate say that in the first place? I suppose I'm just another dummy customer. I had to go back a second time because the car did not have the spare tire, owners manual and extra set of keys. The manager was good about getting me these missing items and offered to fill up my tank with gas. How nice! So, after he gets me the missing things he goes to send me on my way and I had to ask about getting the gas he promised me for the inconvenience. It was raining that day and he begrudgingly said, "I'll get someone else to do it, I'm not doing it." Wow. Thanks for offering and then giving me an attitude for following through. I won't be going back to Boch Honda based on this experience. More

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Efficient, very easy purchase, I left feeling very good about my purchase, a 2024 CRV HYBRID SPort L, Sean Bucknor , my salesperson, was excellent....come on down and buy from Sean and Boch Honda.....all v about my purchase, a 2024 CRV HYBRID SPort L, Sean Bucknor , my salesperson, was excellent....come on down and buy from Sean and Boch Honda.....all very good More

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Jaime Maldonado is An exceptional employee. He is very attentive and gets things done in a timely matter. He has a client for life. Honda needs to value employees like him. He is very attentive and gets things done in a timely matter. He has a client for life. Honda needs to value employees like him. More

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Sean is very efficient sales manager, he has a good quality to explain about car, very friendly and helpful while buying our car.We wish him good luck, five star. quality to explain about car, very friendly and helpful while buying our car.We wish him good luck, five star. More

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I had the best experience at Boch Honda Sean took exteamly good care of me. exteamly good care of me. More

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I have nothing but good things to say about this dealership and the people I worked with. Sean B was / is amazing he went above and beyond !! he knew this was my first time purchasing a car and he d dealership and the people I worked with. Sean B was / is amazing he went above and beyond !! he knew this was my first time purchasing a car and he did not pressure me at all he explained everything in grave detail and was very attentive to my needs . Keep up the good work Sean we need more people like you . More

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Hi this is Abdullah Kaberi I bought car for this dealership it’s such bad experience they show me how to treat with customers and very lie to me a lot since July 27 / 2021 and July 28 I take back ca dealership it’s such bad experience they show me how to treat with customers and very lie to me a lot since July 27 / 2021 and July 28 I take back cause the engine and car was so dirty I thought I bought from auction. So they took 2000 dollars for charge me the plate and I’m still it’s /19/09/2021 I’m not getting my money back it’s very frustrating and playing games with me and they put me on the phone for hours and I want to speak with general manager they told me he is not here or your not able to talk looks like they so important plz don’t buy anything for this dealership you waste your time and money plz plz fix More

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Like every Honda dealership in my experience so far, this one proves that everyone who works at the sales level of Honda is hopelessly inept. My husband and I came in to swap two leased vehicles. We knew wha one proves that everyone who works at the sales level of Honda is hopelessly inept. My husband and I came in to swap two leased vehicles. We knew what we wanted, didn’t need to test drive, have great credit, etc. It took Joe and his incompetent fellow yahoos 3.5 hours to get our paperwork signed. What could they possibly have been doing during that time in an otherwise empty dealership? During hour 3, manager on duty came by to thank us for getting 2 cars, then promptly did absolutely nothing to speed the process. Our cars weren’t even ready to go at that time—we had to come back 3 hours later to pick them up. Now, I’ve brought one of the cars in for an inspection and I’m told it’s going to take AN HOUR to complete this task, which takes approximately 15 minutes at any decent local garage. I genuinely thought Prime Honda was the waiting room to xxxx, but now I see that Boch Honda is the antechamber to the devil’s private quarters. Save yourself immense frustration and annoyance and just use an app to buy your next vehicle. I know I will. More

by IrritatedByIncompetence Verified Customer Verified Customer

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