"Satisfied Repeat Customer"
- Gerry S
I have just completed my fifth BMW purchase from BMW Sudbury, all of them European deliveries; meaning that I pick up the ordered car at a BMW's facility in Munich, Germany, drive it in Europe, drop it off at designated locations, where it is then shipped to BMW Sudbury. This latest car was a 2016 340i xDrive and it's a changed model, with production only starting this past July. I would be picking it up only a month later. This short time frame made this purchase challenging, and I want to give credit to Sean Murtagh, my client adviser, for making it work. I had told him that it was essential for me to take delivery on a specific early date, so he had to make arrangements with BMW's European Delivery Department, before the computer would even allow the order to be placed.
I have gone back over and over again to BMW Sudbury because its pricing is fair and I recommend that anyone visiting there seek Sean out. He has also been a client adviser there for many years, so has a lot of knowledge about the cars.
I also like the service. My service rep is Chris Hatch and he is always accommodating to my Wife's schedule, since we live a good distance away. She generally brings the car in and Chris gets her a good loaner car when necessary.
In reading other reviews I saw that Pranav Gill, the General Manager and Fahad Arshad get mentioned. I can affirm that both care about their customers, which also makes this dealership a good place to be if something should ever go wrong.
"BMW of Sudbury is a very impressive dealer, it has huge..."
BMW of Sudbury is a very impressive dealer, it has huge collection and very clean and bright display, and also has a unique way of presenting its product to a customer. Our client adviser Sean Murtagh provided us very friendly and efficient service. Their car price is straightforward, reasonable, so save us some time to bargain. It's a very impressive experience , so we bought the car in just one night. Mr. Sean gave us very detailed explanation and spent some time to give us all instructions about our car after we purchased, and also provided follow up call to make sure we don't have any problem.
Buying car could be a very stressing thing, but we did have enjoyable experience at Herb Chambers with Mr. Sean's help. We would certainly recommend people to buying car there. Now , we are excited to drive our BMW 328 x drive on the road.
"I am no longer an owner of BMW because of the horrible..."
I am no longer an owner of BMW because of the horrible experience I had. I leased a vehicle (from this dealership) that required very frequent repairs and therefore trips to the service department. I've encountered everything from plain rudeness to ignoring me there. I love BMW vehicles, but couldn't deal with the bad service. I did not find sales department much better either.
"I visited BMW of Sudbury along with several others before..."
I visited BMW of Sudbury along with several others before thanksgiving. I planned on holding off especially with the holidays. The only dealership that followed up with me after several weeks were the staff at Sudbury. Sean, Sara and Chris kept me updated and I managed to take advantage of the Holiday Credit. They not only got me the car of my dreams, they save me money. Many thanks to all the staff at BMW of Sudbury.
Other Employees Tagged:
Sean, Sara, Chris