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Sean O'Keefe
11 Reviews
I enjoy the outdoors, camping and general outdoor activities. The automobile business has always been a very enjoyable career as well as fulfilling. The interaction with employees and customers is very enjoyable and brings me great satisfaction. I have made a lot of very good and long lasting relationships in the community as well as in the industry over the years. I enjoy technology and how it effects our lives and work, for good and for bad. Keeping up with new trends and how they pertain to the automobile business has really been an enjoyable and challenging endeavor. I am always looking forward to meeting new people and trying new ideas.
Read moreDealership Experience
8 yrs, 9 mos
Industry Experience
40 yrs, 2 mos
Specialties & Trainings
Management of body, parts and service
11 Reviews of Sean O'Keefe
August 17, 2023
My service advisor on my most recent visit was Art Palazzolo. He was knowledgeable, professional and courteous. I had a great service experience, I was well informed throughout my visit, detailed esti Palazzolo. He was knowledgeable, professional and courteous. I had a great service experience, I was well informed throughout my visit, detailed estimate provided and my car was serviced promptly. I have been a Lia service customer for 14 years now and always always have been taken care of very well. Lia's business model is very customer-centered. Art was great! Bravo ! and thank you. More
by cboswort
Other Employees Tagged: Michael Richards, Arthur Palazzolo , Michael Kikkert, Aaron Tice, Gregg Stevens, sales, Chrsitopher Comorski, service
March 08, 2023
Worst experience I have had at a dealership all thanks to Sean O'Keefe. I don't know how he got a position as a Service Manager, but he is far from qualified. I had an issue with a charge on my bill and Sean Sean O'Keefe. I don't know how he got a position as a Service Manager, but he is far from qualified. I had an issue with a charge on my bill and Sean was nasty right from the beginning of our interaction. He was condescending, blamed me for the issue, said his employees could never make a mistake and gave me an ultimatum as a "resolution". This miserable man should not be managing a customer service based department, let alone work in customer service. I tried to contact the dealership owner and there was no response, so they clearly don't care or have standards. I have bought all my cars and serviced my vehicles here, and since this interaction, I will never give another cent to such a shameful company. Sean will continue to lose customers for the business as long as he is employed there. More
by Elizabeth
February 17, 2021
Wonderful service with people who actually care about me and my vehicles. I gave Jodi Vaccaro 5 stars because her name is also Vaccaro. Thank you to one and all. and my vehicles. I gave Jodi Vaccaro 5 stars because her name is also Vaccaro. Thank you to one and all. More
by Peter Vaccaro
Other Employees Tagged: Jodi Vaccaro
August 21, 2019
Buying a new car! I recently purchased a 2020 Corolla at Lia Toyota in Colonie. William Boland was the salesman I was given. First he is a real gentleman, courteous, re I recently purchased a 2020 Corolla at Lia Toyota in Colonie. William Boland was the salesman I was given. First he is a real gentleman, courteous, respectful and very personable. He is also quite knowledgeable about his product. When I arrived at the dealership that day it was for an oil change but I left having purchased my new vehicle. I felt no pressure from Bill, quite different from the reputation given to car sales people. I felt that Bill was trustworthy and honest. These are 2 qualities that I look for in people and Bill earned my trust. Thank you Bill! More
by Marilyn 42
Other Employees Tagged: Bill Boland, Vincent Nguyen
July 05, 2019
Another Highlander When my beloved Highlander began to age, I went back to Lia Toyota and got a fair trade for another Highlander. This one has 70,000 fewer miles, look When my beloved Highlander began to age, I went back to Lia Toyota and got a fair trade for another Highlander. This one has 70,000 fewer miles, looks brand new and certified. Brian Rae was my salesperson for a used car, and was very helpful without being overbearing. A good experience! Unfortunately, a problem arose right away, but the dealership was very helpful in resolving it the next day. More
by usedisgood
Other Employees Tagged: Robyn Ashley, Brian Rae
June 17, 2019
Efficient, friendly and streamlined approach Not a high pressure situation here. They listen to your needs from the type of vehicle you are interested in and the do their best to make it happen f Not a high pressure situation here. They listen to your needs from the type of vehicle you are interested in and the do their best to make it happen financially. More
by BruceM21
Other Employees Tagged: Thomas Pottenburgh Pottenburgh , Alex Nicol
April 10, 2019
Great Experience with Service Had and issue with my car and brought it into Lia Toyota. I use my car for work so I can't be without it for long. The service was great. I got rig Had and issue with my car and brought it into Lia Toyota. I use my car for work so I can't be without it for long. The service was great. I got right in. My car was diagnosed quickly, repaired and I was on my way. Thanks Sean. More
by Heather7
September 17, 2018
Bad everything but I like the car(windows excluded) The salesman was late making the delivery when I told him I had another appointment. I missed it. They took my checkbook, said I lost it, returned it The salesman was late making the delivery when I told him I had another appointment. I missed it. They took my checkbook, said I lost it, returned it 2 weeks later. Not fun looking for that checkbook over and over. Their paperwork said I traded in a Traverse when in fact it was a Ford Focus. That caused some drama. Car I bought had a serious defect that was not detectable unless wearing polarized sunglasses. When the sun shines and I'm wearing my prescription shades I can hardly see out the front side windows. I assume this will present some danger over the years. I lost 30 hours in wages because they kept me coming back, and then they refused to fix it. They ordered new windows (I don't think so) and they came with the same defect. Therefore Mr. O'keefe said that they could not get usable windows for the car. Every 2017 Camry had the same windows. Rode 17 miles in heavy traffic 3 times as they lead me to believe it would be corrected. i will file a complaint with NHTSA, already reported to my insurance company. I will never go back. They say the right things but don't do them. A big difference. Don't trust them and that certified warranty isn't with the paper it's written on. Also had a problem with tread coming off a tire with 17,000 miles on it. I did like Kent as he was patient and knowledgeable. Very pleasant. He tried to help with the window problem but once the sale was made he was toothless. More
by MGB2018=mgb
Other Employees Tagged: Kent Winner
July 13, 2018
Service Manager is a Jerk Went in because of a shimmey in the tires. I had just been there a few days before to have scheduled service done which included tire rotation. They Went in because of a shimmey in the tires. I had just been there a few days before to have scheduled service done which included tire rotation. They told me it would most likely cost me $70 to have that problem fixed. I told them that I didn’t feel that was right because the tires were new and they just rotated them and maybe the mechanic knocked the wheel weight off when rotating. The service manager asked to see me in his office and basically tried to make me feel like a jerk and was very sarcastic and condescending. I told him that I didn’t appreciate the way he was speaking to me and the conversation would end now. Complete jerk and he shouldn’t be sitting at that desk. More
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