Service Department

I set up an appointment for my 2012 F150 to have a heater/AC blower motor switch repaired. The wait time was a month. I told the service rep what was going on as the fan switch worked in only the 2 hi heater/AC blower motor switch repaired. The wait time was a month. I told the service rep what was going on as the fan switch worked in only the 2 highest settings. He said, "It's probably the "blower motor resister." I said ok. I told them my back window wasn't rolling down w/the switches but I didn't want to spend money repairing that but, could you check it for me? I get a call in the afternoon to pick up my car and get shuttled back to the dealership. Upon going to the payment window, I'm told I owe them $411.00?:-/ They charged a full hour to tell me my window was not a switch gone bad and, another hour to do a 30 min., two bolt, plug and play resistor replacement part. I questioned them about it there as the pay window is adjacent the service desk. The service person looked at it and said "Yep, that's what it costs, no discrepancy here." I'm glad so many are impressed, but, I'm not. This is a "one and done" for me! It's a shame. Nice facility, but, this was a part that Advance Auto sells for $25. And, anyone could figure it out by watching a YouTube video. PS: Not to mention the fact that they found a nail in my back tire and wanted to know if they could order 2 new tires for me. (I know that's some dealers policy) I told them no, I was aware of it and I had a tire on the way that will be installed the next day. I'm just saying. Buyer be advised. More

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As always a cut above the rest. Welcoming, courteous and professional. A superb dealer with superb service. Welcoming, courteous and professional. A superb dealer with superb service. More

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No pressure and a great team. Been taking my trucks to them the last 15 years in service . Sales was also great when I bought my last truck 3 years ago Been taking my trucks to them the last 15 years in service . Sales was also great when I bought my last truck 3 years ago More

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Have always been responsive and informative with regards to recommendations . Report back with any suggestions or concerns and have good hours to meet customers needs to recommendations . Report back with any suggestions or concerns and have good hours to meet customers needs More

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Everyone is great and good at what they do. Always able to assist with what needs to be done Always able to assist with what needs to be done More

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Very helpful service department. Knowledgeable and kind. It’s very helpful to have a shuttle on site. Knowledgeable and kind. It’s very helpful to have a shuttle on site. More

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Friendly professional advisors excellent service manager. Will come back to Van Bortel Ford for future service and to purchase. Will come back to Van Bortel Ford for future service and to purchase. More

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Never disappointed. Been using them for years!! True estimates of time, customer service, cost, communication and quality of repairs and maintenance. Will continue to us Been using them for years!! True estimates of time, customer service, cost, communication and quality of repairs and maintenance. Will continue to use them.👍 ⭐️⭐️⭐️⭐️⭐️ More

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The quick Lane works great for me. I try to show up early and most of my service can be done that way. These are great folks and I'm tickled they take care of my car I try to show up early and most of my service can be done that way. These are great folks and I'm tickled they take care of my car More

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Every time I visit Van Bortel Ford Quick Lane or the main service department I am confident and happy with the visit.everyone is glad to help take care of my vehicles.I'm happy to do business there. Dale Hi service department I am confident and happy with the visit.everyone is glad to help take care of my vehicles.I'm happy to do business there. Dale Hill. More

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