Seth Arnold

If I could give zero stars, I would. My recent experience with salesperson **Nassim Hamxxxxxxx** and sales manager **Seth Arnold** at Mercedes-Benz of Novi was beyond disappointing and u My recent experience with salesperson **Nassim Hamxxxxxxx** and sales manager **Seth Arnold** at Mercedes-Benz of Novi was beyond disappointing and unprofessional. I reached out to the dealership about a **2024 GLE 450e** I saw online and was quickly contacted by Nassim, who scheduled an appointment for my wife and me to test drive the vehicle at 6:00 pm. I made it very clear that I was on a tight schedule and, having been in car sales myself, I prepped him so he’d understand exactly what type of buyers we were. Everything seemed fine—until we arrived. We showed up **promptly at 5:58 pm.** The receptionist paged Nassim several times, but he never came. We walked around the entire dealership looking for the vehicle with no luck. Only after circling the showroom did Nassim finally approach us—despite the fact that he had been standing in plain sight speaking with another customer the entire time. He never had the courtesy to even acknowledge us with a quick “I’ll be right with you.” Strike one. When he finally introduced himself, things only got worse. I asked about the specific vehicle (by stock number) I had scheduled the appointment for, and Nassim admitted he hadn’t even pulled it up. Instead of taking ownership, he flat-out told me he didn’t think he would be the “best salesperson” for me and then went to the front desk to put me back into the queue for the next available salesperson—essentially discarding us like an afterthought. At this point, I was already frustrated. With closing time approaching and my schedule tight, his lack of preparation and effort was completely unacceptable. I walked over to Sales Manager **Seth Arnold** to voice my disappointment. Shockingly, Seth stayed planted in his chair, made no effort to resolve the situation, and allowed us to walk right out the door without even offering an apology, solution, or attempt to earn our business. Here’s what really puts things in perspective: * After leaving Novi, we drove to **BMW of Farmington.** Even though they were **already closed,** Sales Manager **Steve Williams** came out to talk with us. He even looked at my wife’s car for an appraisal and assured us that he would keep an eye out for the exact vehicle we were interested in. * We then went to **Mercedes-Benz of Bloomfield Hills.** Again, they were closed, but as we were walking the lot, **Robert Thomas** stopped on his way out, introduced himself, gave us his card, and kindly answered several of our questions. So, let me be clear: we received **better treatment from people who were closed** than from the salesperson and sales manager we had a scheduled appointment with during business hours at Mercedes-Benz of Novi. That says everything. This is **not** the level of service you expect from a luxury dealership. Nassim’s lack of professionalism and Seth’s indifference reflect extremely poorly on the dealership as a whole. My wife and I left feeling disrespected, disregarded, and certain that our business was not valued. If you’re considering buying a Mercedes, I would strongly recommend looking elsewhere. There are too many dealerships out there that will actually respect your time, your money, and your business. More

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Evan walked out to meet us in the parking lot while we were looking at cars. Everyone in the dealership was friendly and helpful. Signing the paperwork was smooth and quick. The concierge was quite knowle were looking at cars. Everyone in the dealership was friendly and helpful. Signing the paperwork was smooth and quick. The concierge was quite knowledgeable, friendly and very helpful. Evan asked what features we had in mind, showed us the exact vehicles we were looking for, kept us informed, very attentive. Highly recommend Evan at this dealership. More

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my salesperson candace was absolutely amazing she answered all my questions and helped me understand everything clearly and made my experience buying my 1st Mercedes amazing. answered all my questions and helped me understand everything clearly and made my experience buying my 1st Mercedes amazing. More

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Mercedes Benz of Novi went above and beyond for my b service on my A220 Thank you service on my A220 Thank you More

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I had a great experience I absolutely love my new upgrade And shout out to Seth for handling my out of state transfer & making the transition easy for me And shout out to Seth for handling my out of state transfer & making the transition easy for me More

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This purchase was the second I have made with Evan. He consistently goes above and beyond to make the experience exceptional. His attention to detail, communication, and care for getting me into the right consistently goes above and beyond to make the experience exceptional. His attention to detail, communication, and care for getting me into the right vehicle is a testament to his thoughtful, customer focused approach. He made me feel like he was working for me not against me. If you are in the market for a new vehicle, seek out Evan. You won’t be disappointed. More

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Great service and nice people. The dealership is nice and clean and followed CDC guidelines. Personnel is friendly and follows up with you, when there are updates. clean and followed CDC guidelines. Personnel is friendly and follows up with you, when there are updates. More

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Mercedes- Benz of Novi, is one of the best Mercedes Benz dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all a dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all angle from service to selles. for me is cheaper to own a Mercedes Benz from them than a regular local cars from any place else. customer service is excellence, service very reasonable , they treat you like a king or queen, men I love the Novi Mercedes Benz Delarship! More

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Professional and friendly yet very efficient I would Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes dr Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes driving fun More

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