Shane Lawson

We had an outstanding experience with Josh Hatfield at Andrew’s Cadillac! We completed the entire purchase from out of state, and Josh handled everything seamlessly over the phone. He was professional, re Andrew’s Cadillac! We completed the entire purchase from out of state, and Josh handled everything seamlessly over the phone. He was professional, responsive, and incredibly easy to work with from start to finish. He made what could have been a complicated process feel simple and stress-free. Communication was clear, paperwork was smooth, and he even coordinated delivery of the vehicle to us. It was honestly the easiest vehicle purchase we’ve ever made. If you’re looking for someone trustworthy, efficient, and great to work with — ask for Josh at Andrew’s Cadillac. Highly recommend! More

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So nice and very customer service oriented and so far it been great experience from sales to service bravo to leadership been great experience from sales to service bravo to leadership More

by billwilson619 Verified Customer Verified Customer

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Stanley Bender went above and beyond for me. Highly recommend Stanley and Andrews Cadillac along with Shane Lawson and Joe Virgen for all your car buying needs! Amazing people and dealership! 5 Highly recommend Stanley and Andrews Cadillac along with Shane Lawson and Joe Virgen for all your car buying needs! Amazing people and dealership! 5 stars! More

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We had a great experience, the staff was very helpful and attentive. Overall very quick and easy process. attentive. Overall very quick and easy process. More

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This dealership has exceeded my expectations at every encounter. Justin was professional, knowledgeable, patient, and a pleasure to deal with. I highly rate this dealership and its employees. encounter. Justin was professional, knowledgeable, patient, and a pleasure to deal with. I highly rate this dealership and its employees. More

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Justin and his crew made our experience quick and easy. Would definitely buy another vehicle here. Would definitely buy another vehicle here. More

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Jena was very pleasant to both Patti and I and took time to show us around without being “pushy” . She made us feel very good about our purchase. to show us around without being “pushy” . She made us feel very good about our purchase. More

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Love Andrews Cadillac. Used them for years and keep going back. Never disappointed with them. Used them for years and keep going back. Never disappointed with them. More

by davidnalice Verified Customer Verified Customer

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My words are worthless trying to explain the positive experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. experience I had with the Andrews Cadillac Team. I made contact with sales consultant Jena, when I entered the facility and stated why I was there. Jena demonstrated superior knowledge concerning the Cadillac CT5 I wanted to test drive. We test drove two vehicles which were a 2025 and 2024 CT5. Despite their interior drivers layout being different, Jena clearly understood both vehicles as demonstrated by answering all questions without referencing material. Jena clearly understands self induced decision making pressure as she offered several times to step away as my wife and I discussed our desire. There was not any attempt to pressure or sway our decision into either of the vehicles. Jena professionally and patiently answered all questions which allowed us to make a choice. I don’t haggle dealers over their prices and I felt the sticker price was well stated. Then came Joe, the business manager . He conducted the financial side of the process. He was smiling from the moment he walked up for introduction to the time we departed. The companies use of technology concerning all the document signing requirements was excellent. Joe answered all questions and communicated clearly concerning clarification. He displayed additional options concerning warranty and accepted my decision with no pressure applied. This Cadillac Team is worthy of the highest approval rating a consumer can provide. I will return at some point for a Cadillac SUV because I’m extremely proud to be a new Cadillac owner supported by this family team. (Meaning, without doubt I felt welcomed like family) I’m writing this without previously reviewing other consumer reports concerning this particular Cadillac Team. I was so impressed, I returned to Andrews Cadillac of Mount Juliet, TN, the next day. I wanted to share my positive experience. I encountered Stanley and requested the Sales Manager. He didn’t ask why or question my purpose. He simply honored my request and took me to Shane, the Sales Manager, with whom I relayed my exceptionally positive experience. I know you can’t please everyone, I’m a Veteran of the U. S . Military and I have served on multiple teams. I’m extremely happy with my first ever Cadillac purchase and I’m looking forward to my interaction with the Andrews Cadillac Team of Mount Juliet. I greatly appreciate the atmosphere of the facility. More

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FWalked in a met Jena. From initial "what's important to you in your new vehicle" through tracking the build and the final vehicle walkthrough, Jena was full engaged. An From initial "what's important to you in your new vehicle" through tracking the build and the final vehicle walkthrough, Jena was full engaged. An excellent sales experience! When we brought the car in for application of the diamond ceramic coatings, the service organization was polite and helpful and I was quickly out in my loaner vehicle. After five years of Tesla app-only support and service, having a local dealership that likes people is such a pleasure. I whole-heartedly recommend Andrew Cadillac in Mt. Juliet. More

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