Shane Ogburn | Page 2

Eric J. was a pleasure, heard all my concerns when purchasing, explaining everything I needed to know during the process. I found the perfect car for my need was a pleasure, heard all my concerns when purchasing, explaining everything I needed to know during the process. I found the perfect car for my needs. I will be purchasing all my vehicles from Ferguson! More

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This was by far the best experience we have ever had purchasing a vehicle. Eric, our salesman, made sure that every detail was taken care of and that we were beyond happy with our purchase! Going forwar purchasing a vehicle. Eric, our salesman, made sure that every detail was taken care of and that we were beyond happy with our purchase! Going forward, we will buy all of our vehicles from Eric thanks to his exemplary service! More

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Very laid back and friendly. No pressure atmosphere with helpful staff. Will do business here again No pressure atmosphere with helpful staff. Will do business here again More

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Everyone up at Ferguson is so kind and helpful. They answered all my questions quickly and made sure I understood all options and made me feel like a friend. Nick helped me from the start to finish They answered all my questions quickly and made sure I understood all options and made me feel like a friend. Nick helped me from the start to finish. He even kept checking in with me a month after I had purchased my car just to make sure I was still loving it and wasn’t having any issues. I truly felt like he wasn’t just a salesman, but genuinely wanted to make sure me and my family loved our car. I am so happy with my service and we definitely will be buying again. More

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Always great to work with. Very friendly and knowledgeable. I recommend them for new and used vehicles. Very friendly and knowledgeable. I recommend them for new and used vehicles. More

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We did have some timing issues with picking up the vehicle....however everyone worked hard to ensure we were happy with the outcome. vehicle....however everyone worked hard to ensure we were happy with the outcome. More

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Best xxxx dealership I have ever dealt with! !! I got to shop and had to find a salesman to help me, so no pressure while I looked around the lot. Found the vehicle I wanted on Friday night went !! I got to shop and had to find a salesman to help me, so no pressure while I looked around the lot. Found the vehicle I wanted on Friday night went back Saturday to buy it and it had sold. So my salesman got with mgmt and they gave us the same deal on another vehicle. Financing was a breeze no hassle no "undercoating" sale either. Now this was the first time on the lot and now we have found a home for future purchases. Thanks to Michael T. and Will C. for a great buying experience!!!! Ask for Mike T. for your next new car purchase!!!! More

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I contacted Ferguson Superstore via internet about a pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an inte pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an internet purchase as I am in an adjoining state. She then passed me on to Alberto Espitia in their Buick sales store. I told Alberto up front I preferred email communication. I told him which vehicle I was interested in and provided all requested information on my current vehicle to obtain a trade in value. He assured me he would get this to me right away. Over the course of a week, he never provided me a trade in value. He did call and leave a message once and texted but never provided a trade in value. I called him three times during the week and he was never available. I left messages. It would take him two or three days to follow up with me but I was not available and he did not leave a voice message (hence my request for email communication). After a week I called and was told Alberto was not available. I asked to speak to one of the sales managers. Imagine my surprise when I was told they had all left for the day. It was 4:30 in the afternoon. I then emailed Shane Ogburn, Sales Manager and explained my frustration and asked he assign me a new salesperson. I also said I would forego a trade in and just wanted to purchase the 2018 BMW X5. I never heard back from Mr. Ogburn. I checked the Ferguson web site the next day and of course the vehicle I was interested in has sold. It is disappointing I was never offered the option of placing a deposit on the vehicle to hold it while details were worked out. It is even more disappointing neither Alberto or Mr. Ogburn can return calls in a timely manner or at all. I've purchased 7 vehicles via internet and know it is possible to do so in an efficient and timely manner. More

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Adam answered every question I had. Shane was very helpful figuring out the financing. Very good experience. Shane was very helpful figuring out the financing. Very good experience. More

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Daniel O’Connor did an amazing job and helped me find a great used car at a great price! Thanks great used car at a great price! Thanks More

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