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Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
76 Reviews
4.6

76 Reviews

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76 Reviews of Shane Phillips

February 20, 2026

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Employee Rating

Best toyota dealership in ever been to, they always help me with everything in my truck and they also let make borrow a loaner’s truck, mr matt always offers the best service in Houston area. More

by YOHALMOCCARRILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box , Matt in the service department

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Feb 20, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s support on your Toyota Tundra Hybrid service and arranging a loaner. We’re glad to know our assistance met your needs in the Houston area. We look forward to helping you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

February 19, 2026

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Employee Rating

F the time of purchase through the lasted service nothing but good prifessional servive. Thank you. More

by JLDAVIS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Feb 19, 2026

Gullo Toyota of Conroe responded

Thank you for sharing that our team delivered professional care from your Toyota Highlander purchase through your latest service. We’re pleased to have supported you at every step. Thanks for trusting us with your vehicle. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

February 18, 2026

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Employee Rating

The people are kind and considerate I would like to have had more for my car but it was reasonable More

by JESSIE.ARMSTRONG46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter

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Feb 18, 2026

Gullo Toyota of Conroe responded

Hello, thank you for highlighting how our team provided considerate service for your Toyota Sienna. We appreciate that you found the pricing reasonable and understand you hoped for a bit more value, and we will share your feedback with our service leadership. Please reach out if we can assist you with anything else in the future. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

February 15, 2026

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Employee Rating

I left my truck in their service, when I got it back there was a scratch. I was then borrowed a truck, and they took 50 dollars deposit. Before I returned the borrowed truck, they said if I didn’t turn More

by FREDDYTORRES17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box

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Feb 16, 2026

Gullo Toyota of Conroe responded

Thank you for your feedback. Freddy, as discussed with you previously, your vehicle repairs had already been approved and we were awaiting your authorization to proceed. Unfortunately, after not receiving a response, the loaner agreement expired. Our team made multiple attempts to contact you through all available communication methods. With no response, we were left with limited options regarding the status of the loaner vehicle. We appreciate that you contacted us shortly thereafter, and we are glad the matter was able to be resolved promptly. We apologize that the situation escalated to that point, as our goal is always clear communication and a positive experience for our customers. Should you wish to discuss this further, we are always available to assist.

February 11, 2026

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Employee Rating

I was late due to an accident on the freeway and they still accepted me and took great care of me. More

by jhadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Feb 11, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your service experience. We’re happy our team could fit you in after your delay and provide excellent care for your Toyota. Please reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

February 10, 2026

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Employee Rating

All of the service staff were very friendly and helpful. They answered all my questions and took care of my car’s service issues More

by Terry
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , Kenny

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Feb 10, 2026

Gullo Toyota of Conroe responded

We’re glad our service team was friendly and helpful during your Toyota RAV4 visit. It’s rewarding to know we answered your questions and took care of your service needs. We look forward to helping with your next maintenance.

February 09, 2026

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Employee Rating

Good customer care service and warm reception. I had a wonderful experience with you guys. More

by ODUBANJOADENIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Feb 09, 2026

Gullo Toyota of Conroe responded

Thank you for sharing your feedback about your Toyota RAV4 service. We’re glad our team gave you a warm welcome and attentive support. We look forward to assisting you again.

February 07, 2026

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Employee Rating

Customer services are excellent from outdoor to indoor. I feel very comfortable in the waiting area. Thanks to the management! The service areas are clean and neat. The mechanic who worked on my car did a More

by LONGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box

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Feb 07, 2026

Gullo Toyota of Conroe responded

It’s wonderful to hear our management team and technicians provided a welcoming, clean environment for your Toyota 4Runner service. We’re glad everything was completed as expected and you felt comfortable in the waiting area. Thank you for recommending our services to your friends.

February 07, 2026

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Employee Rating

Excellent customer service from Allen! Definitely go see Allen for all your vehicle related needs. He goes above and beyond than any other service advisor there! - Michael Brownie More

by Michael Brownie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Paula Box , Allen O’Bannon

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Feb 07, 2026

Gullo Toyota of Conroe responded

We appreciate you sharing your experience with your Toyota Camry Hybrid service. We’re delighted our service team exceeded your expectations. We look forward to welcoming you back soon.

February 03, 2026

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Employee Rating

xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxxxx More

by scoxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box , Philip Sharp

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Feb 03, 2026

Gullo Toyota of Conroe responded

Thank you for the 5-star rating. We value your business at Gullo Toyota of Conroe!

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