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Shannon Dillman
Shannon Dillman at Button CDJR

Shannon Dillman

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

4.8
300 Reviews
4.8

300 Reviews

Write a Review

300 Reviews of Shannon Dillman

May 30, 2025

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Employee Rating

Best ever and tyvm for doing this while I was at work. . jacob especially you go out of your way to help More

by Philmyster
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow, Mari Whaley, Garritt Stryker, Kolton Sandefur, Linda Simpson

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May 29, 2025

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They, try hard to please everyone, which can’t be humanly done! They are skilled! More

by freeeagle0004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow, David Buckler, Mari Whaley, Kolton Sandefur, Linda Simpson

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May 24, 2025

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Employee Rating

I appreciate the good work and getting my vehicle done in a timely manner. Great job. More

by info@davidsonexcavating.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

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May 28, 2025

Button CDJR responded

Thank you for your kind words! We’re glad to hear you’re happy with the timely work on your vehicle. It means a lot to us. Looking forward to serving you again!

May 23, 2025

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Employee Rating

The Service Department is extremely well organized and friendly. They make caring for my vehicle easy. More

by jodog
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Workmanship
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Recommend Dealer
Yes
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May 28, 2025

Button CDJR responded

Thank you for your wonderful feedback! We’re delighted to hear that our Service Department made caring for your vehicle easy and enjoyable. We truly appreciate your kind words and look forward to assisting you again!

May 23, 2025

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Easy to deal with and Shannon kept me informed on the issues and progress in fixing my Jeep. More

by jlwiles95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Conley, Chris Henn

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May 28, 2025

Button CDJR responded

Thank you for your kind feedback! We’re glad Shannon kept you informed throughout the process and that you found us easy to work with. We appreciate your trust and look forward to assisting you again!

May 22, 2025

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I had an appointment for a oil change - Shannon Got me in and out quickly and everything was great. When I work with Shannon I have confidence the job will be done right and efficiently. Shannon was not i More

by jb1272
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2025

Button CDJR responded

Thank you for sharing your experience with us. We sincerely apologize for the wait and the frustration you felt during your visit when Shannon wasn’t available. We understand how valuable your time is, and it’s never our intention to make you feel disrespected. We’re glad to hear that Shannon consistently provides you with efficient and confident service, and we’ll be sure to share your kind words with her. Your feedback is important, and we’ll use it to improve our scheduling and communication. Please feel free to reach out directly if you’d like to discuss this further—we want to make things right. Service Manager, Mari Whaley-mari.whaley@drivechariot.com

May 21, 2025

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Employee Rating

Very fast and and very nice, enjoyed the great customer service at this location. Will definitely recommend to anyone More

by dave.christman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow, Mari Whaley, Garritt Stryker, Kolton Sandefur, Linda Simpson

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May 21, 2025

Button CDJR responded

Thank you for your kind words! We’re thrilled to hear you enjoyed the fast and friendly service. Your recommendation means a lot to us, and we look forward to serving you and your friends again soon!

May 20, 2025

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Employee Rating

Excellent very quick. . Very informative and very good Quality. Service kept us informed and did all we asked. Very Pleasant! More

by jonaanders26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hansen, David Buckler, Mari Whaley, Chris Henn, Kolton Sandefur , Miranda Armstrong, Rex Gingerich

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May 21, 2025

Button CDJR responded

Thank you for your wonderful feedback! We’re delighted to hear that our team provided quick, informative, and high-quality service while keeping you informed every step of the way. It’s great to know you had a pleasant experience with us!

May 15, 2025

Dealership Rating
Employee Rating

Shannon, as always, went above and beyond helping me get my issues resolved. Her professionalism is not only appreciated, she is a credit to your organization. More

by Tony8642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2025

Button CDJR responded

Thank you so much for your kind words about Shannon! We’re always striving to provide the best service possible. If there’s anything we can do to earn a 5-star review from you next time, please don’t hesitate to let us know!

May 12, 2025

Dealership Rating
Employee Rating

I love them all I love love love Shannon. And everyone is so kind. They make me feel like part of their family More

by kungerer3
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

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May 21, 2025

Button CDJR responded

Thank you so much for your wonderful words! We’re thrilled to hear you feel like part of our family—that’s exactly how we want every customer to feel. Shannon and the whole team truly appreciate your love and kindness!

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