Sharon O'Connor | Page 102

Fast Friendly Service I have owned 2 Ferman Volvo vehicles over the past 15 years. I have had nothing but professionalism, great advise and customer service from the servic I have owned 2 Ferman Volvo vehicles over the past 15 years. I have had nothing but professionalism, great advise and customer service from the service team: Matt, Sharon and Judy. The experienced mechanics, Jim, Todd and Drew have helped me get the best performance and longevity from my cars. It is a testament to the organization that you go there time after time, and you are greeted by the same people. They know me, they know my cars, and they make you feel truly like a valued guest. There is another Volvo dealer a little closer, but the Ferman experience is worth the trip! More

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Super Customer Service I bought my current S-60 from Steve my and will purchase from him again. Very honest, sincere in trying to meet the customer's needs. Was at the deal I bought my current S-60 from Steve my and will purchase from him again. Very honest, sincere in trying to meet the customer's needs. Was at the dealership just today, as I am considering a car for a family member. I purchased from Ferman Volvo in 2003, and again 2013. Both times, I had a great experience, and follow-up from the sales team to make sure I was happy. I comparison shopped for both cars, and their prices could not be beaten. More

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EXCELLENT Used the service Dept for my old Volvo and Matt and Sharon are the greatest. So when I needed a new car I worked with Alan Klingaman and Chris Roy an Used the service Dept for my old Volvo and Matt and Sharon are the greatest. So when I needed a new car I worked with Alan Klingaman and Chris Roy and they worked with me on my XC60. Thank you both for your help. More

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Another pleasant visit- another great experience ! My husband and I came to the dilership just to see which Volvos were available - we had one car in mind but from another good dilership. At first, we My husband and I came to the dilership just to see which Volvos were available - we had one car in mind but from another good dilership. At first, we realized that the car, we already found, was the one- we wanted and the employees helped us to do the research on the car and confirmed that it was a good choice and a fair price. Amazing people! So, we left saying that for service we will come to Ferman’s Volvo anyways because we know it for several years of a great job. My husband (he is not an easy customer) felt bad that we did not find the car, that I would like in here, because of Best EMPLOYEES- extremely knowledgeble and as a result - VERY helpful!!! To sum it up- our old car were traded in and we left the dealership on a beautiful V60- Love at second sight( we just did not notice THE car at the first place). Thank you Chris Roy, Steve Hanson (Sales team), Jay Van Doren(Finance)!!! More

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