Shaun Anderson

I want to start by recognizing Allen and Raed. They were both great communicators throughout the process, and Allen especially stayed on top of everything and kept me informed. I truly appreciate They were both great communicators throughout the process, and Allen especially stayed on top of everything and kept me informed. I truly appreciate the effort he put into helping me. When I asked what options were available to swap trucks after the mechanical issues, Allen directed me to his manager, Shaun Anderson, to discuss those options. That said, I purchased a used truck that was presented as a solid, reliable vehicle. Less than three days after bringing it home, it needed a new fuel pump. To the dealership’s credit, they replaced the fuel pump at no cost to me, which I genuinely appreciate. However, the truck then spent about two weeks in their service department, meaning I was without my newly purchased vehicle for most of my first few weeks of ownership. Not long after I got the truck back, the check engine light came on again due to an engine misfire. After experiencing multiple mechanical issues almost immediately after purchasing the truck, I asked about the possibility of swapping it for another vehicle. Initially, I was disappointed to learn that the trade-in value offered was approximately $5,500 less than what I had paid, despite owning the truck for less than 20 days—and with nearly half of that time spent at the dealership for repairs. Considering how quickly the problems surfaced and how little time I’d actually been able to drive and enjoy the truck, I had hoped the dealership would be willing to offer a solution that better reflected those circumstances. After Shaun learned the full scope of the situation, he took the time to have a candid conversation with me. We were able to discuss my concerns, and ultimately we came to an agreement that worked for both of us. I appreciate him taking the time to listen and work toward a resolution. Buying a used vehicle always comes with some level of risk, and I appreciate that the dealership stood behind the fuel pump repair under warranty. While the experience started off on a frustrating note due to the unexpected mechanical issues, I also believe it’s important to recognize when people make an effort to resolve a situation. Allen and Raed provided excellent communication throughout the process, and I appreciate Shaun’s willingness to listen and reach a mutually agreeable solution More

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People were very nice to deal with was a very good experience! Angelina and Shawn were awesome experience! Angelina and Shawn were awesome More

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Allen was exceptional. Great communication, very knowledgeable, and a very friendly attitude. I had to drive three hours to the dealership, and the truck was exactly as des Great communication, very knowledgeable, and a very friendly attitude. I had to drive three hours to the dealership, and the truck was exactly as described. No surprises on the price quoted. The purchase was very well organized, and the entire dealership was very impressive. I highly recommend Five Star Ford, and especially Allen in sales. More

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Jordan was excellent. He kept his word about the deal and was very helpful and prompt with returning messages and phone calls. Brett and Finance was excellent. It was a sm He kept his word about the deal and was very helpful and prompt with returning messages and phone calls. Brett and Finance was excellent. It was a smooth transaction. Sales manager Sean was excellent. Kept his word the deal was what he said it was going to be. The dealership was beautiful and has an old school feeling of buying a car. No fluff and buff add-ons like most all dealerships nowadays. Love the old-school way of doing business. Keep doing what you’re doing. Five star Ford is definitely a general in the car business. More

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Jordan is the absolute best. 10 stars across the board! Highly recommend him for your next Vehicle purchase! 10 stars across the board! Highly recommend him for your next Vehicle purchase! More

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I only will buy from Five Star Ford of Dallas thanks to the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best qu the amazing service and my top notch Salesman Joe Crawford! They always make me feel like family at the dealership and I know I’m getting the best quality service and vehicles! I love my Five Star Performance RTR Spec 3 Mustang GT Premium and can’t wait to tell everyone where to get their own performance Ford vehicle! More

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Allen and Shaun were great to work with. The whole buying experience was very quick and easy and actually enjoyable. It's rare to find a dealership these days that makes the process pleasa The whole buying experience was very quick and easy and actually enjoyable. It's rare to find a dealership these days that makes the process pleasant. I will definitely come back. More

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Landon was an awesome persona and a honest sales guy. I had a positive negotiation with him on the lease of F 150 Lightning, It all ended very well. I had a positive negotiation with him on the lease of F 150 Lightning, It all ended very well. More

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Shawn Khan and team were awesome to work with. I love my new truck and would 100% recommend 5 Star Ford if you are looking for a vehicle. I love my new truck and would 100% recommend 5 Star Ford if you are looking for a vehicle. More

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Quinn did very well with a guy like me who hate the process. He walked me thru with the patience of a seasoned expert.. Having to make a choice when we did, and get the service we did I’m so glad we m process. He walked me thru with the patience of a seasoned expert.. Having to make a choice when we did, and get the service we did I’m so glad we moved our car business to this dealership group. More

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