Shawn Ashcraft

I live an hour away and chose this dealership for my Lyriq. Unfortunately, every interaction after the sale has been a fiasco. At purchase, they didn’t include my key card. They ordered one, but I’ve Lyriq. Unfortunately, every interaction after the sale has been a fiasco. At purchase, they didn’t include my key card. They ordered one, but I’ve had to drive out here twice just to get it programmed. No one told me I needed both keys the first time, so that trip was wasted. They also said they would call me to reschedule, but a week later I had to call them myself. I was scheduled for my complimentary 7,500-mile service at 8:30 a.m. and ended up waiting for hours before my car was even touched. When I raised warranty concerns (the window module resetting, a rattle in the passenger speaker, and a crunching noise in the driver’s seat), I was told none of these could be looked at because they scheduled me on a Saturday and there are no EV technicians available on Saturdays. When I mentioned the BCM, the service advisor, Stuart, asked me, “who told you to ask this stuff?” which I found very dismissive and unprofessional. On top of that, after having me there for 2 hours, the first thing I was told was that I had a $400 tire issue and would be charged a $150 diagnostic fee when I came back for the warranty concerns. That’s not a good way to treat a customer who came in for a complimentary service on a two-month-old Cadillac. Between the key card fiasco and this first service, I’ve spent 10+ hours sitting in this dealership with little to show for it. I want to be clear, I love the car. But this dealership has made ownership extremely frustrating. Poor communication, wasted trips, long waits, and dismissive service are not what I expected from Cadillac. I cannot recommend Cadillac of Murfreesboro for sales or service. More

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Mark Norman is a great service advisor. He is the main reason I keep coming back to the dealer!! He is the main reason I keep coming back to the dealer!! More

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Very friendly and knowledgible. Bowtie helped us find the right vehicle to suit our needs. Bowtie helped us find the right vehicle to suit our needs. More

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Chevrolet Buick gmc is the only dealer I have used since I have lived in middle Tennessee. I have lived in middle Tennessee. More

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Antonio Hunt did a good job with our Buick Enclave , everything went well thank you everything went well thank you More

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Went in to purchase a 23 Canyon AT4X. Seamless and flawless experience. Jaimie Greeno was my sales guy, and worked hard to get the deal done. When the deal was about dead, he researched Seamless and flawless experience. Jaimie Greeno was my sales guy, and worked hard to get the deal done. When the deal was about dead, he researched and found I qualified for the GM Supplier discount and saved it. God bless him. They were fair with my trade and everyone was great to work with, so drove home, 240 miles, in my new truck! More

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Great experience. Would recommend anyone check them out if you’re in the market for a vehicle. Would recommend anyone check them out if you’re in the market for a vehicle. More

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Denarius T. Flr.sales / Shawn Dealer and Steven S. sales dept. I Jacqueline J was very pleased with the professional, excellent polite service also very informe Flr.sales / Shawn Dealer and Steven S. sales dept. I Jacqueline J was very pleased with the professional, excellent polite service also very informed on every question I had I'm very grateful for this Chevrolet Dealership. Thank you for these employers 😊 Ms.Jacqueline Jordan More

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Horrible!! Wasted my time several times and kept wanting to run my credit over and over! Beware!!! to run my credit over and over! Beware!!! More

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Great dealership. Drove from Florida just to buy a truck Great dealership. Drove from Florida just to buy a truck from Justin. He’s top notch and truly an asset to the company. My next truck will come Great dealership. Drove from Florida just to buy a truck from Justin. He’s top notch and truly an asset to the company. My next truck will come from him. More

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