Shawn Hamilton

No service after the sale. We brought our car in during warranty period 2 issues were going on... their service dept denies nothing is wrong one one issue ( which was sensor n We brought our car in during warranty period 2 issues were going on... their service dept denies nothing is wrong one one issue ( which was sensor not working properly, the other issue was the hood was out of alignmen, they put a bandaid in that issue. I mean all they did was put what looked like a round rubber disk under the hood, and it just kinda wobbled in its place, another words it was securely tight fight. Well after the hood was opened to have it serviced for the oil change it came off. Now our car is 3 yrs old, as of last November but only has 30k miles on it. We called with our complaint and we called consumer affairs at Nissan. Springfield agreed to fix only the hood, but get this... this time they sent it a body shop to fix the hood. But their service dept and service dept Mgr wanted to make me and my husband very aware of how Spfld Nissan went out of their way to satisfy us.. we responded " ... well if had been done correctly the first time while under warranty, I guess we would not have needed this " special" service". I called the body shop where they sent it to, and asked what was done to the hood to correct the issue. They said they had to readjust the fender to be able to align the hood correctly. As far as my sensor stopping me in my tracks for no reason, well as before they said nothing is wrong, although since warranty time, not only did my car lighty lock up again, but SINCE I came home from their 'special" after warranty service, I have another waring light light on my dash.. This one is in my RPM cluster. So I have a car with 30k miles, that sometimes hesitates driving down the road/hwy, I'm hoping one day it doesn't just stop completely with other traffic. And PLUS as of today I have my " out of windsheild" warning light on with a big yellow warning light, And another sensor/warning light now lite up in my RPM cluster. 2 service guys at Spfld Nissan advised me to turn off my sensors completely if the lighted up dashboard is bothering me. Wow... really??? And during this ordeal... the service guy repeated himself like 3x advising how it costs thousands of dollars to fix the computer stuff in this car. Really??? Gee whiz I didn't know that, especially when all this was listed on the sticker price when we bought the brand new. Well here is what my husband and I think happened. The car may have been damaged during the shipment and delivery to the dealership, causing these issues. Reason for this theory? Well perhaps as the car was being loaded / unloaded off the delivery trucks/trailers the front passenger side hit something just enough to mess up the fender causing the hood to be out of alignment and causing some malfunctioning of the car computer, maybe loosened something or cut something. And it's seems very strange to us that after the service dept had our car for a few days, they had time to sabotage the computer system, and maybe that's why I have another warning light on my dashboard. I work long hours, my husband works away from home, it's difficult for me to keep other appointments, watch the grandkids etc and keep going to service dept at Spfld Nissan for hours at a time. Beware, I'm sure everybody is nice and polite when you're purchasing a car, and I'm sure the are friendly when you get your one single free oil change But not nice and polite after the sale to fix an issue.. More

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Always pleasant and didn't fuss about missing my appointment last week and worked me in. THANK YOU appointment last week and worked me in. THANK YOU More

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Greatest bunch of people to work with in service and in buying a new car John Whidiger Is the most honest and good guy I have known in any dealership? Hey takes care of his staff and that's why they are th buying a new car John Whidiger Is the most honest and good guy I have known in any dealership? Hey takes care of his staff and that's why they are there for a very long time. In the service department Shawn.Hamilton and Chase Well's are the best guys I've met in any service department. It is just a great place to buy a new car or get it service. More

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I have always appreciated the service at Youngblood Nissan. They are very helpful and patient with me and my children. Nissan. They are very helpful and patient with me and my children. More

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Daniel was extremely helpful as we dealt with the extended warranty company. Many thanks to you and dealership. extended warranty company. Many thanks to you and dealership. More

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Best service department ever! They are experts with.their product lines and have the ability to share that expertise with their customers in an understandable way. This ability ra They are experts with.their product lines and have the ability to share that expertise with their customers in an understandable way. This ability raises the customer’s comfort level considerably. It demonstrates a level of customer care others should try to emulate. More

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This team is highly-skilled, they value honoring the customer and they are extraordinarily helpful I remain a delighted customer, and I am honored to give them my highest recommendation. customer and they are extraordinarily helpful I remain a delighted customer, and I am honored to give them my highest recommendation. More

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Every one was friendly. I scheduled my appointment through the website, which was easy to use. The service I requested was completed in a timely manner. I scheduled my appointment through the website, which was easy to use. The service I requested was completed in a timely manner. More

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Andy and the team are always kind and courteous while quickly getting my vehicle checked in. I have used them for about twenty years with no complaints. My car is always washed before it is returned to m quickly getting my vehicle checked in. I have used them for about twenty years with no complaints. My car is always washed before it is returned to me and there is usually a bottle of water waiting inside. Great people and service. I would highly recommend. More

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Convenient - friendly - reasonably priced - Andy does a good job - Scheduling is easy - service done quickly good job - Scheduling is easy - service done quickly More

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