Shawn McNeely
Shawn McNeely at Blake Ford
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Shawn McNeely

Service Advisor

Blake Ford

1011 Armory Drive
Franklin, VA 23851

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4.4
105 Reviews
4.4

105 Reviews

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105 Reviews of Shawn McNeely

May 01, 2024

Dealership Rating
Employee Rating

Quick repair for our recall, out in a hour. Great people to deal with always. More

by wrgarrisjr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

April 23, 2024

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Great price for great vehicle service which reflects the integrity of the company which has many satisfied clients!! More

by DAV7557
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 26, 2024

Blake Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 17, 2024

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Shaun and the entire service department at Blake Ford really do a wonderful job looking out for me and my vehicles. I've been a loyal Blake Ford client for many years and believe they give each customer More

by Paul_kaplan
Service Price Transparency
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Recommend Dealer
Yes
Apr 19, 2024

Blake Ford responded

Paul, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Aschenbach Ford Team

April 15, 2024

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Incredibly convenient and well done. They also communicate well with you. I highly recommend using them. They do not try to sell you what you do not need. More

by lynnr13302
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2024

Blake Ford responded

We appreciate you for letting others know about your experience, Lynn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 11, 2024

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Service department is very nice to work with when I need their help and advice! More

by wsimmons2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

April 04, 2024

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Was told that all fluids were topped off. DEF fuel light came on today with 3500 miles to next oil change. Def fuel last every 5000 miles. More

by wesley.fowler
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Aaron Lang

Apr 05, 2024

Blake Ford responded

Thank you for sharing this review regarding your experience with us, Wesley. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Aschenbach Ford Team

April 02, 2024

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Blake ford was the only dealer that would take my Truck in for repairs! I am so Grateful in how well they did on the engine replacement but, After having to replace my entire engine, it was discovered my h More

by smwells
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Wesley Anderson, Aaron Lang

Apr 02, 2024

Blake Ford responded

Thank you so much for the review! We appreciate the feedback! We strive to provide exceptional customer service, and hope that you are very satisfied! We are taking care of the issues you mentioned as discussed on the phone. Please let us know if there's anything else we can do for you!

Apr 02, 2024

smwells responded

Yes I will and thank you so much for all that you do!

April 01, 2024

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The staff I spoke with were informative and polite. I'm confident the work was done correctly. Also bought a new vehicle when I was there. More

by jbstutts17
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang , Tal Drewry was great as the salesperson.

Apr 02, 2024

Blake Ford responded

Thank you so much for the great review! We love hearing it! Thank you for being the most important part of our business. We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you!

March 31, 2024

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Pleasant employees and good service. Service employees are always very friendly. Waiting areas are clean More

by nancypb2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

Apr 02, 2024

Blake Ford responded

Thanks for the great review! We love hearing about your pleasant experiences with us! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

March 30, 2024

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Employee Rating

Perfect every time. .price on other services are way over the top.which makes Mr go elsewhere for that particular service needed More

by keith.j.krause0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerry Givens, Wesley Anderson, Aaron Lang , Jonathan Foley, Bonnie

Apr 03, 2024

Blake Ford responded

Thanks for your review, Keith. We're very happy to hear that you had a good experience. We strive to provide excellent customer service, and we're glad that this was the case for you! We would love to hear more about the price concerns you have. Please call us directly. Thank you. Sincerely, The Aschenbach Ford Team

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