Shawn Stancil

Thank you to Shawn Stancil and Tristan Donelson they were very transparent and upfront with the buying process , i will be happy to buy any future ford vehicles from these guys and this dealership. I’m very very transparent and upfront with the buying process , i will be happy to buy any future ford vehicles from these guys and this dealership. I’m very satisfied thank you !!! More

Helpful 0

Report | Print

Great sales people Jim Albrecht was awesome to work with along with Shawn and James Lee, along with Shawn and James Lee, More

Helpful 0

Report | Print

Arron Lewis and Shawn were awesome at helping me get into a new WRX / right after losing my last one ! These guys are top notch got me approved and handled everything with ease I really look forward to getti a new WRX / right after losing my last one ! These guys are top notch got me approved and handled everything with ease I really look forward to getting my girlfriend a car through them here soon ! They were even kind enough to get the car covered shipping to me from CO to LV , no charge these guys are super communicative and informative with any questions you might have to ask made my 1st time car buying experience all around awesome and got me hooked up n a beautiful new car More

Helpful 0

Report | Print

have had good and bad at this dealer but it is the closest to me. Had to take 2018 in 4 times before they would replace the trailer wiring. Keep blowing fuses every time I launched a boat and YES i closest to me. Had to take 2018 in 4 times before they would replace the trailer wiring. Keep blowing fuses every time I launched a boat and YES it was unplugged. Just got back my 2010 F150 and runs worse then when the changed oil, radiator hoses and 1 oxygen sensor. Now I got to tow it in myself 40 miles. I drove it a total of about 50 miles. bad mgt rating due to the fact they never responded twice to my having my parks pass disappear (hang tag style) in their care. I have to buy a replacement for $60. org cost $124 More

Helpful 0

Report | Print

Buying a new car was easy and straight forward thanks to Jim. I would highly recommend Jim A. he was very knowledgeable in all aspects of our new vehicle. James L. was fantastic to work with on all financ Jim. I would highly recommend Jim A. he was very knowledgeable in all aspects of our new vehicle. James L. was fantastic to work with on all financial matters and went out of his way to help us successfully complete all items. More

Helpful 0

Report | Print

Purchased a new vehicle Good experience A bit shaky at first but salesman came thru Big dealership, color selection a bit limited Very happy with final results Bought Good experience A bit shaky at first but salesman came thru Big dealership, color selection a bit limited Very happy with final results Bought new More

Helpful 0

Report | Print

New F150 We had a great experience buying a new F-150. The dealership and team worked hard to get us the truck we want at a price that was within our budget. We had a great experience buying a new F-150. The dealership and team worked hard to get us the truck we want at a price that was within our budget. They were friendly, professional and really worked with us until we felt good about the purchase. Jim was great and we ended up coming back to him after shopping around due to his professionalism. More

Helpful 0

Report | Print

Great experience consistently grest for last 10 years I purchased my 5th vehicle from PL last week! service, integrity, and knowlege is tops! Aaron was extremely patient and went the extra mile for me. It I purchased my 5th vehicle from PL last week! service, integrity, and knowlege is tops! Aaron was extremely patient and went the extra mile for me. Its always a collaborative team effort from all departments. I even thought i should shop and compare since i’ve always went to Phil Long. No one compares. They trest you like family from sales to service! More

Helpful 0

Report | Print

Too many bad experiences I just had my fifth bad experience with Phil Long Ford. I would not have returned to do business with them again, but my truck was stolen and I was in I just had my fifth bad experience with Phil Long Ford. I would not have returned to do business with them again, but my truck was stolen and I was in a bind to replace it, and Phil Long Ford had the only vehicle that would do the job. Bad experience 1. I took my previous truck for an oil change and got a high pressure pitch to replace my brakes, I was told they were “dangerously thin”. Another mechanic showed me that I had over 40% of my pads left, which didn’t need replacing for three more years. 2. My truck got sideswiped and needed some minor bodywork, while at the Phil Long shop in COS, it was ransacked and multiple items were stolen, but Phil Long fought me tooth and nail, saying I had signed a paper that I acknowledged they were not responsible for my truck while it was on their lot (which they force you to do in order to start work) 3. My husband had his tires rotated at Phil Long Ford, and two days later the back wheel fell off while driving down the road. Phil Long Ford refused responsibility. 4. I called an made an appointment to see a used Explorer at the Denver location, when I arrived, I was told it had been sold moments before I got there, despite assurances that it was being held for my inspection. 5. My final screw-over by Phil Long Ford occurred a couple of weeks ago when, as I explained, my truck was stolen and I needed another to replace it right away. I was sold a “certified” vehicle that began raining down glass shards from the windshield onto me and my dog, every time I drove over a rough patch of road. Since I had recently relocated to Tennessee, I took the vehicle to East Tennessee Ford, where I learned that not only did the truck have an aftermarket windshield installed, but it was so poorly done, installed crooked, and was dangerous. When I called Phil Long Ford, I got a mealy-mouthed excuse that sometimes they miss small details due to the volume of vehicles they deal with. Riiiight. A “Ford Certified Used Vehicle”. They relented and agreed to replace the windshield, but the disgusting thing is they tried to get the glass guy to give them a bargain basement price, instead of regular rates. Judge for yourself folks, is this the kind of company that you want to do business with? More

Helpful 0

Report | Print

Internet listing upheld I dealt with Jim and Shawn particularly and was pleased with their interest in seeing my satisfaction and explaining items of concern so that I was be I dealt with Jim and Shawn particularly and was pleased with their interest in seeing my satisfaction and explaining items of concern so that I was better informed. They attended to details that could easily have been overlooked. Their attention to my needs was outstanding. More

Helpful 0

Report | Print