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Sofia De Cespedes

Overview Reviews (73)

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Sofia De Cespedes

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Sofia De Cespedes | Page 3

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7

73 Reviews

Overview Reviews (73)

Dealership Experience

3 yrs, 5 mos

4.7

73 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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73 Reviews of Sofia De Cespedes

August 16, 2023

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Every department very professional, every person is did a great job, I will recommend without any doubt great job, I will recommend without any doubt More

by YZUSINA

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Richard Monivis

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Aug 16, 2023 -

Lexus of Pembroke Pines responded

We couldn't ask for a better recommendation! Thanks for choosing Lexus of Pembroke Pines above the rest!

August 01, 2023

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Sophia is excellent at what she does She will go to high places with her personality . A great asset to your company. She truly is exceptional !! places with her personality . A great asset to your company. She truly is exceptional !! More

by SUZIEMISSY

Verified Customer

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Recommend Dealer

Yes

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Aug 02, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that Sophia provided you with excellent service at Lexus of Pembroke Pines! We appreciate your kind words and will be sure to pass them along. Thank you for the review!

July 25, 2023

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I spoke with Sophia over the phone but mainly worked with Alon who was wonderful he listened to my issues & took care of everything! He even treated my children & I to lunch! Andes the finance manager was al Alon who was wonderful he listened to my issues & took care of everything! He even treated my children & I to lunch! Andes the finance manager was also amazing! However I didn't appreciate the wait to sign paperwork especially considering we already had the deal agreement arranged over phone since I came 4 hrs away. Nevertheless he took care & finalized all issues! Love the customer service at Lexus definitely a smooth experience! I will say once a customer is in contact with a sales person that should be only contact. I had 5 different people call at 1st super annoying More

by LONI8249

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Alon Rapoport

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Jul 25, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Alon and Andes were able to assist you effectively at Lexus of Pembroke Pines! We apologize for the wait time and will be sure to work on improving this aspect. Also, your feedback about maintaining a single point of contact is noted - thanks for bringing it up. Enjoy your new vehicle, and if there is anything more we can do to assist you, please don't hesitate to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 22, 2023

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Stayed after hours to ensure that we wound up with the vehicle we wanted. She helped organize transporting the vehicle to my house under a pretty tight window as I was traveling the next day. She was good vehicle we wanted. She helped organize transporting the vehicle to my house under a pretty tight window as I was traveling the next day. She was good with my kids and friendly. More

by cbo

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Recommend Dealer

Yes

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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the kind words! We're so glad to hear that our team at Lexus of Pembroke Pines went above and beyond to make sure you got the vehicle you wanted. It's great to know that your experience was positive, and we hope to see you again in the future! Drive safely!

July 15, 2023

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Sofia De Cespedes did an excellent job in helping me purchase the specific Lexus RX350h that the Lexus website indicated was in-transit to Lexus of Pembroke Pines. purchase the specific Lexus RX350h that the Lexus website indicated was in-transit to Lexus of Pembroke Pines. More

by SatisfiedCustomer

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Recommend Dealer

Yes

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Jul 17, 2023 -

Lexus of Pembroke Pines responded

We're overjoyed Sofia offered accommodating assistance and helped get you the car you had your eyes on! From all of us at Lexus of Pembroke Pines, enjoy your new Lexus RX 350 h!

July 09, 2023

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Customer service skills were over and beyond Sales agent was an amazing person with a great personality and helped me beyond any car transaction I’ve ever completed in my life agent was an amazing person with a great personality and helped me beyond any car transaction I’ve ever completed in my life More

by JOSEPHINE TODD

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Fred Carey, Steve Pastukhov, Gaetano Costantino, Khalid Dahir, Edgar Chaparro, Yomar Contreras, Aaron Johnson, Thomas Chaves, Gonzo Dussan

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Jul 10, 2023 -

Lexus of Pembroke Pines responded

Josephine, thank you so much for the kind words! We're delighted to hear that you found the right vehicle working with us. Enjoy your new vehicle, and we hope to see you again at Lexus of Pembroke Pines!

June 14, 2023

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Sophia didn't sell us a vehicle she helped us purchase one, there is a difference! She was professional, courteous and helpful. Explained everything about the 2022 Lexus, Rx 350 that we bought. Would defi one, there is a difference! She was professional, courteous and helpful. Explained everything about the 2022 Lexus, Rx 350 that we bought. Would definitely see Sophia and buy from Pembroke Pines Lexus. More

by Theo

Recommend Dealer

Yes

Helpful 0

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Jun 14, 2023 -

Lexus of Pembroke Pines responded

It makes our day to see your review, Theo! We're absolutely thrilled Sophia demonstrated our commitment to customer service and earned Lexus of Pembroke Pines your confidence. We look forward to working with you again down the road. Enjoy your new 2022 Lexus RX 350!

June 08, 2023

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Number one dealer in south Florida wouldn’t go no where easel to purchase my car easel to purchase my car More

by EDDY3012

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

Helpful 0

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Jun 08, 2023 -

Lexus of Pembroke Pines responded

We are so grateful to have earned your loyal business. Thank you for choosing Lexus of Pembroke Pines!

June 01, 2023

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She swored telling me I could bring the car back and switch it for the color I originally asked for when I got there she had me waiting over 2 hours she never came so I then called Sofia while her rude switch it for the color I originally asked for when I got there she had me waiting over 2 hours she never came so I then called Sofia while her rude manager telling me he will call the police I told him I don’t care CALL THE POLICE saying that I can’t switch the car so I told the manager to bring Sofia in right now when she came she says she never said that I can bring the car to switch listen I hope y’all relay this message to her SOFIA u will find your match one day keep lying to your customers ok More

by mzrubyredd21

Verified Customer

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Recommend Dealer

Other Employees Tagged: Frank Hidalgo-Gato

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Jun 02, 2023 -

Lexus of Pembroke Pines responded

We apologize for any miscommunication involving the color of your car. It is never our intention to make our clients feel let down like this. Please don't hesitate to reach out directly if you'd like to discuss this matter further. Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 25, 2023

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Best car buying experience ever. Christopher was absolutely great, he made the car buying experience so painless and easy. I would recommend Chris to anyone buying a Lexus. Christopher was absolutely great, he made the car buying experience so painless and easy. I would recommend Chris to anyone buying a Lexus. More

by Ackee03

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zulimar Parra, Christopher Ramos

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May 25, 2023 -

Lexus of Pembroke Pines responded

We are thrilled to hear that Christopher made your car-buying experience at Lexus of Pembroke Pines painless and easy! Thank you for the glowing review and recommendation. We appreciate your business and hope you enjoy your new Lexus!

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