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Sofia De Cespedes

Overview Reviews (73)

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Sofia De Cespedes

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Sofia De Cespedes | Page 6

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7

73 Reviews

Overview Reviews (73)

Dealership Experience

3 yrs, 5 mos

4.7

73 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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73 Reviews of Sofia De Cespedes

July 01, 2022

Dealership Rating

Employee Rating

Great Lexus dealership! Straight forward no games. Top dollar for my trade in. Quick and efficient. Sofia was A+++ Made a customer for life. Straight forward no games. Top dollar for my trade in. Quick and efficient. Sofia was A+++ Made a customer for life. More

by George M

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gemma Urbina , Andres Maranon

Helpful 0

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Jul 05, 2022 -

Lexus of Pembroke Pines responded

George, your review made our day! We're thrilled Sofia and the rest of the team delivered outstanding, clear, and timely assistance that got you a great deal on your trade-in. Lexus of Pembroke Pines is honored to have earned your confidence. We look forward to working with you again!

June 03, 2022

Dealership Rating

Employee Rating

Real friendly, courteous knowledgeable about what a customer wants and was very patient and helpful towards my needs customer wants and was very patient and helpful towards my needs More

by PATRICKDALEY79

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jun 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review of Lexus of Pembroke Pines! We're glad that the team was friendly and courteous. See you again next time.

May 24, 2022

Dealership Rating

Employee Rating

Great customer service, great people, I am very happy to find that dealer car. Keep doing the great job 👏 find that dealer car. Keep doing the great job 👏 More

by CHOUCOUNE05

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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May 24, 2022 -

Lexus of Pembroke Pines responded

Thank you for this great review! We appreciate your kind words about the Lexus of Pembroke Pines team. Let us know if we can do anything else for you.

April 03, 2022

Dealership Rating

Employee Rating

Great experience, Sofi was straight to the point. I like my car and the choice I made in making this purchase. I like my car and the choice I made in making this purchase. More

by MARCELINHARLAND

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2022 -

Lexus of Pembroke Pines responded

It's fantastic to hear how satisfied you are with the care you received from Sofi and with your new car! Thank you so much for putting your trust in Lexus of Pembroke Pines to further your search, and we hope your new car continues to exceed your expectations!

March 24, 2022

Dealership Rating

Employee Rating

Great experience! !!! Sophia exceeded my expectations… Finance was a very simple process, everyone was very nice . !!! Sophia exceeded my expectations… Finance was a very simple process, everyone was very nice . More

by mabel montes de oca

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Fred Carey, Alex Guevara

Helpful 0

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Mar 24, 2022 -

Lexus of Pembroke Pines responded

Mabel, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Sophia. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

March 14, 2022

Dealership Rating

Employee Rating

It was very stress free easy, simple and convenient to purchase the car after lease. purchase the car after lease. More

by IAOJEDA

Verified Customer

Friendliness

Recommend Dealer

Yes

Helpful 0

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Mar 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a review! We are glad to hear that our team made your buying experience hassle-free. Enjoy your new car, and we'll see you next time!

February 09, 2022

Dealership Rating

The dealership is my favorite because I always feel welcome when I stop by. At least 4 people asked to help me and 2 even offered coffee! welcome when I stop by. At least 4 people asked to help me and 2 even offered coffee! More

by ALEXANDRARN3

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Khalid Dahir

Helpful 0

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Feb 10, 2022 -

Lexus of Pembroke Pines responded

We're really happy to hear that the team here at Lexus of Pembroke Pines was wonderful to work with. We appreciate your confidence in us and it's awesome that we've always gone above and beyond to help.

February 03, 2022

Dealership Rating

Employee Rating

If I could give a negative star, I would. Worse customer service, at least after you purchase a vehicle. Bought a vehicle at "Lexus of Pembroke Pines" and didn't thought about it twice because this locatio service, at least after you purchase a vehicle. Bought a vehicle at "Lexus of Pembroke Pines" and didn't thought about it twice because this location should sell decent vehicles. Started having problem at day one and I informed Sofía of my problem. I called several times with Sofía and other associates; of course I kept getting the run around..... it turns out the this vehicle was in an accident and per the report it wasn't. Please be very careful when purchasing a used vehicle. More

by Jose

Customer Service

Friendliness

Price

Recommend Dealer

Helpful 0

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Feb 18, 2022 -

Lexus of Pembroke Pines responded

Jose, We always strive to do what's best for our customers, so I'm disappointed that your recent experience left you with a different impression. I'm sorry to hear about the issues with your vehicle and know how frustrating it can be to encounter unexpected costs. Would you mind giving me a call at 954-381-7993 so I can address your concerns directly and see if there is anything I can do to help? I will look for your contact information in the meantime. Thank you, Lynn Gonzales - Customer Relations Manager

January 22, 2022

Dealership Rating

Employee Rating

Very professional and made sure I got the best deal for my 2022 IS 350 my 2022 IS 350 More

by Bryan Dehorta

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jan 24, 2022 -

Lexus of Pembroke Pines responded

Bryan, thank you for the five stars! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely in your new 2020 Lexus IS 350, and enjoy it! We hope to see you back again down the road!

January 19, 2022

Dealership Rating

Employee Rating

Excellent experiencia el trato muy bueno y gran atención son muy serviciales gracias Dios les bendiga son muy serviciales gracias Dios les bendiga More

by NACIPARAREINAR

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Khalid Dahir, Lorena Ortiz

Helpful 0

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Jan 19, 2022 -

Lexus of Pembroke Pines responded

Gracias por compartir! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

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