Sonic Automotive
Sonic Automotive at Jordan Ford

Sonic Automotive

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Jordan Ford

609 E. Jefferson Blvd.
Mishawaka, IN 46545

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4.6
78 Reviews
4.6

78 Reviews

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78 Reviews of Sonic Automotive

October 20, 2025

Dealership Rating
Employee Rating

Great service, friendly, and a clean facility. Trustworthy and honest. Wouldn't go anywhere else! More

by mwallace005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2025

Jordan Ford responded

Thank you for the amazing review! We are thrilled to hear that our service, friendly staff, and clean facility have earned your trust and loyalty.

October 18, 2025

Dealership Rating
Employee Rating

Normally have very good experience here but this time I picked up car after coolant hose replaced and 2 miles it said low coolant and overheated. Neither of which was true. Further opinion will depend on w More

by dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris, service mgr

Oct 22, 2025

Jordan Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience and would love to make it right. Please reach out to us directly at 888-869-8689 for continued support. Our team will thoroughly investigate and ensure your car is running smoothly.

Oct 23, 2025

dennis responded

The problem was not anyone's fault, It was just an odd thing that happened with an airbubble that got trapped. Their testing of pressue for leaks etc was proper, the issue was it takes a bit of driving after computer reset to trigger. they found, and extensively checked/tested before finishing car. I give them a good job and thanks

October 15, 2025

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The service was great. The people were friendly and helpful. We were in and out on great time. I highly recommend your service department to all our friends. More

by greggbh
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 18, 2025

Jordan Ford responded

Thank you so much for taking the time to leave us such a positive review! We are so glad to hear that you had a great experience at our service department. We truly appreciate your recommendation to your friends and look forward to serving you again in the future.

October 14, 2025

Dealership Rating
Employee Rating

Oil change took over 2 hours even with the first appointment of the day. Tires were rotated but tire pressures were not adjusted to 65 psi in front and 80psi in rear. Service manager made things rig More

by bigdadwag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2025

Jordan Ford responded

Thank you for sharing your feedback. We apologize for the delays and for not properly adjusting the tire pressures during your visit. We’re glad our service manager was able to make things right, and we appreciate your willingness to give us another try. We look forward to providing you with a smoother experience next time!

October 10, 2025

Dealership Rating
Employee Rating

Great experience. No hassle and always great to work with. Have bought our last 5 cars from Jordan. More

by Scichra
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Oct 12, 2025

Jordan Ford responded

Thank you for choosing Jordan for your car purchases! We are thrilled to have provided you with a hassle-free and positive experience. We appreciate your loyalty and look forward to continuing to work with you in the future.

September 29, 2025

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Employee Rating

Always ready for my appt when I arrive and always great me by name! I always use their service dept. More

by Skizer5020
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 30, 2025

Jordan Ford responded

Thank you so much for your review! We appreciate your loyalty and are thrilled to hear that our service team consistently meets your expectations.

September 27, 2025

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Employee Rating

Dave and the finance manager were great. Got me into a lease on a F150xlt in the payment range I could afford. More

by charlessills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Rose

Oct 01, 2025

Jordan Ford responded

Thank you for your 5 star review!

September 25, 2025

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Employee Rating

I’ve been a customer for quite a few years now and the Service department has done an excellent job for me! Chris is the best!! Very, very helpful! Very courteous and personable!! More

by Marlanapowocki1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

Jordan Ford responded

Thank you for your positive feedback! We truly value your loyalty as a customer. Our team, especially Chris, is dedicated to providing excellent service and making sure our customers are taken care of. We appreciate your kind words and look forward to continuing to serve you.

September 24, 2025

Dealership Rating
Employee Rating

Helped me with diagnosing my car for any issues and setting up a payment plan. More

by esaray58
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Gamez

Sep 26, 2025

Jordan Ford responded

Thank you for taking the time to leave us a review! We are happy to hear we were able to assist you with your car and provide a payment plan that worked for you. We appreciate your business and hope to continue providing top-notch service.

September 23, 2025

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Employee Rating

Awesome experience, very knowledgeable and friendly will recommend Jordan to anyone that sales or service or body shop. Amazing More

by Shodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanner

Sep 25, 2025

Jordan Ford responded

We're thrilled to hear you had an amazing experience, thank you for trusting us with your sales, service, and body shop needs. We truly appreciate your recommendation to others.

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