Sonny Brooks

If I could rate this place a NEGATIVE ZERO I would! My son bought a vehicle from here and his experience has been an absolute nightmare!! BEWARE!! Do not buy your car from here without getting a My son bought a vehicle from here and his experience has been an absolute nightmare!! BEWARE!! Do not buy your car from here without getting a 3rd party inspection AND definitely do not get their warranty - this place is a joke!!. The customer service is a joke, they never answer their phone and have literally avoided him. His car was in their service shop for almost 2 MONTHS, he gets a call saying his car is running and all good to go. He drives off the lot and as soon as he gets on the highway his car low oil light comes on. His car has been in and out of the shop for cooling and oil leak issues for the past year now and each time they say they fix it, he has to take it right back to get something else replaced. Considering all of this, he took his car to the manufacturer (BMW of Dallas) and they told him his car engine needs close to 10k in repairs (including a part that had already been replaced at Autos of Dallas - it’s pretty clear they never fixed anything). This was not even a week after getting it back when they had told him they fixed everything…. This place has single handedly made his life a living xxxx causing him the most inconvenient situations without a car. He has presented his issues to just about everyone within the establishment and you would be shocked on how poor they have reacted. WHO OWNS THIS PLACE?! I wonder if the owner knows the lack of service their employees are providing! DO NOT BUY A VEHICLE FROM THIS PLACE More

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The New Service Team and Management have been awesome to work! Keep up the Great Customer Care! work! Keep up the Great Customer Care! More

by Spice Green Verified Customer Verified Customer

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