Spence Smith

The customer service I received was outstanding! My car buying experience could not have been any better. Brett (Sales), Spencer (Sales) and Carson (F&I) are awesome. It was the best car buying e My car buying experience could not have been any better. Brett (Sales), Spencer (Sales) and Carson (F&I) are awesome. It was the best car buying experience I have ever had. I will only purchase my vehicles from Ken Garff Mercedes moving forward. More

by matt@hydroshield.com Verified Customer Verified Customer

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In spite of the fact that I showed up 20 minutes before closing on a Friday night, the staff welcomed me and treated me with nothing but kindness. They even stayed late to take me on a test drive and take closing on a Friday night, the staff welcomed me and treated me with nothing but kindness. They even stayed late to take me on a test drive and take care of all of the paperwork for my new car. I have never had such a positive experience with a car dealership. More

by lroberts Verified Customer Verified Customer

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Alan was gracious and accommodating. Mercedes of Salt Lake City took the headache out of dealership transactions. Mercedes of Salt Lake City took the headache out of dealership transactions. More

by mattytayo94 Verified Customer Verified Customer

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The service department did a good job, but my overall experience at your dealership has been consistently below my expectations. I was told to call my sales person when I scheduled my first service, whi experience at your dealership has been consistently below my expectations. I was told to call my sales person when I scheduled my first service, which I did. He confirmed my appointment and scheduled work for 2/1 via email. When I got there, the service department had nothing scheduled by him. They were great to fit me in, but the coordination was extremely frustrating. This is my first time as a Mercedes owner. I have owned Audis for years and was used to my service experience at Strong Audi. Here is where they deliver a better experience: You are greeted quickly and typically have a service reminder email sent prior to the appointment There is coffee, water, snacks available with a great seating area if you need to wait. My car was washed each time I took my car to the dealership, with an interior vacuum each time. Your service department did not offer any kind of transportation to me to return to get my car, even though I used it when I dropped it off. At Audi, I was always given the option of a loaner or a ride back. At the end of each service at Audi, I received a video and summary of the work completed. I love my car. But my experience at your dealership has not been good. Your service representatives are good and professional, but each time I have been there I have left with a negative feeling. If I were to purchase another Mercedes, I will likely select a different dealership. More

by nadia.letey Verified Customer Verified Customer

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