Staci S. | Page 3

My first experience with the service department it could’ve been a little bit better. I dropped my 2017 tundra off first thing on the morning of July 19, 2023. Ask for a simple oil change and multipoi could’ve been a little bit better. I dropped my 2017 tundra off first thing on the morning of July 19, 2023. Ask for a simple oil change and multipoint inspection. Also asked how long I expected to wait since I had to pick up somebody at sky harbor early that afternoon. Stacy had told me it should be no longer than one hour. After one and a half hours went by I stuck my head out into the service center and saw that my truck was still on the rack with all tires on the ground. I specifically asked no tire rotation to be done since it was done the previous week by Costco. Service manager, other than Stacy told me that they removed the tires to inspect the brakes. I felt that was a cover-up excuse since I saw the mechanic relocate the tires to where they had come off Two hours later, my truck came off the rack and was ready for me to roll. Stacy had informed me that our regional service manager was in the service bays that morning really slowing things down. I appreciated her honesty, but still felt a two hour oil change, and multipoint inspection is way too long for the busy lifestyle most of us put in. This is my first experience with Sierra Toyota because I was in town to look at relocating my home and business. 90% of all my service has been completed by Toyota dealers on all my tundras since 2005. I hope the next several experiences with your service department is a smoother and more efficient experience. More

by Justified John Verified Customer Verified Customer

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Service is always fair and competitive priced. One time with appointments and have the vehicle out quickly. One time with appointments and have the vehicle out quickly. More

by JENJIM.SPIRITROCK Verified Customer Verified Customer

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I can always count on Sierra Toyota to get the job done quickly and reliably. Even though the Service Department is usually busy I can count on them to get my services done in a timely manner. I'm counting quickly and reliably. Even though the Service Department is usually busy I can count on them to get my services done in a timely manner. I'm counting on them to keep both my Toyotas running for years to come! More

by Wbmccullough1 Verified Customer Verified Customer

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Gilbert was phenomenal. Just as I was waiting for services on my previous vehicle, he saw me browsing around and was able to find the Tundra I had been looking for at the pr Just as I was waiting for services on my previous vehicle, he saw me browsing around and was able to find the Tundra I had been looking for at the price I could work with. Love the color as well. More

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I have been a very happy customer for many years. Aways had excellent service every time I come in for service. Keep up your Aways had excellent service every time I come in for service. Keep up your More

by CAYWOOD Verified Customer Verified Customer

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Great, never had a problem , staff is always professional and courtesy and helpful to serve the customer and courtesy and helpful to serve the customer More

by Don Gordon Verified Customer Verified Customer

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Every time I have had any work preformed there, it has always been done well. I always bring my truck there to get the oil changed also. always been done well. I always bring my truck there to get the oil changed also. More

by dwarn2553 Verified Customer Verified Customer

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I was in for a Toyota care recommended Svc there were items supposedly checked and weren’t. There were items recommended that weren’t needed! I spoke to the owner and he didn’t seem too concerned. items supposedly checked and weren’t. There were items recommended that weren’t needed! I spoke to the owner and he didn’t seem too concerned. More

by rmiranda Verified Customer Verified Customer

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Always great service and very pleasant visiting with all the friends at Sierra Toyota, would not take my vehicles anywhere else. the friends at Sierra Toyota, would not take my vehicles anywhere else. More

by Pablo Verified Customer Verified Customer

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The dealership including the waiting area are clean and well kept. The wait time is considerably less than other many other dealerships. Oh yes they have a clean and well stocked refreshment area. well kept. The wait time is considerably less than other many other dealerships. Oh yes they have a clean and well stocked refreshment area. More

by BOBPARKS26 Verified Customer Verified Customer

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