Stephan Pavicic | Page 2

Steering was having issue with new vehicle I bought last week new vehicle should be inspected before selling week new vehicle should be inspected before selling More

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Love the Atlas!! Stephan was very attentive and helpful. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. More

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Not a happy customer with used car purchase worth $29000 I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that t I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that the tire tread left on the car was only 5/32” after driving for only 6 weeks (~1000 miles). Based on the Carfax report they showed me, the tires were replaced at 10k miles and the car has 33k miles when I purchased. Which means the tire tread is down to 60% within 20000 miles. One tire had a hole and I had to replace all 4 tires. I contacted the sales team over phone and was told to deal with Bridgestone Tires (thank you for the valuable suggestion!). I would have contacted Bridgestone if Tom Wood provided me with all the documentation from the previous owner. I asked them if they can give me couple of oil changes as compensation for this and the answer is NO as it is not their fault. I find it as your fault because you sold me a car worth $29000 with only 40% of tread life. Beware of add-ons that they sell. The salesmen told me they cannot sell the car without installing Pulse and Xzilon treatment on the car. I should have stepped out without making the purchase, it is my fault. I purchased the car on Saturday and they called me Monday morning saying my car is ready for pickup. They forgot to install Pulse and I wasn’t sure if they did the Xzilon. I had to go back to the dealership couple times to get these two add-ons. How ethical is it for a big dealership to sell Xzilon treatment on the car with scratches? The sales team will never reply to your emails post sale (at least I never got any). The car looked very clean from outside and the seats were cleaned very well. But there is lot of junk and pet hair below the seats. My toddler picked up peanuts and I was glad I stopped him from putting it in his mouth. The car has been with the dealer for almost 2 months and who knows which bacteria grew on it. A simple vacuum cleaner could have pull all that off from the carpet. This tells me how detailed the detailing was done. I gave this feedback to the sales manager and he did not even care for detailing the car. I can keep on writing but it is not worth my time. Just beware and be cautious while buying a car from this place. More

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Good Customer Service I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! More

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Love our new vehicle, unimpressed with staff Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman wa Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman was very slow and kept disappearing when we needed him. Nobody seemed to know how to answer questions and had to ask 3-4 others to give us an answer. I would recommend buying from this dealer, but make sure you have 5+ hours to spend at the dealership. More

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VW Alltrack - Great Service The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work. It was also the fastest I’ve ever done the paperwork and nobody was pushy on the extras. More

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Great experience!! Great salesmen, very friendly! Gave us great offer and was very patient with us. Did everything to make our sell go through!! Fixed all the problems w Great salesmen, very friendly! Gave us great offer and was very patient with us. Did everything to make our sell go through!! Fixed all the problems we saw, filled up tank, detailed car. Very impressed and very happy with my new car. Did a great job explaining everything and helped me set up my car! More

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Excellent customer services I bought a new 2018 atlas. Good car. Excellent service to find the best loan to me. Very good at introducing and comparing different models in dealer. I bought a new 2018 atlas. Good car. Excellent service to find the best loan to me. Very good at introducing and comparing different models in dealer. More

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Tiguan lease I had a very positive experience leasing new Tiguan for my daughter. Stephan worked hard to get us a lease agreement within our budget and he was also I had a very positive experience leasing new Tiguan for my daughter. Stephan worked hard to get us a lease agreement within our budget and he was also able to have the car detailed while we worked with Brian in finance. The new car was ready when we were finished with financing and we were able to drive home in the new car. More

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Great Experience with Stephan My fiancé and I had a wonderful experience at Volkswagen. We can not say enough great things about Stephan! He immediately made us feel very welcomed My fiancé and I had a wonderful experience at Volkswagen. We can not say enough great things about Stephan! He immediately made us feel very welcomed and comfortable. I am a first time car buyer and he answered all of our questions and guided us through the entire process effortlessly and efficiently. We did not feel pressured to purchase a car which is what made our expierence that much better. You can really tell how much he cares and loves what he does. My fiancé had such a great time he is looking to purchase a car from Stephan as well. We highly recommend Volkswagen and everyone involved the process was amazing! More

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