Stephanie Smith | Page 2

Customer service was superb. Detailed explanation of repairs. Excellent. Very pleased. Awesome job. Thank you. Detailed explanation of repairs. Excellent. Very pleased. Awesome job. Thank you. More

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I chose this dealership because of my salesperson 👨‍💼 and the quick response that I got to service my vehicle with the service Department and the quick response that I got to service my vehicle with the service Department More

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My Service Advisor, Mrs. Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward as Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward assuring my satisfaction as a happy consumer showed as being pivotal and paramount. She thoroughly explained the process and timeframe of my repair. There were no ambiguities or surprises, which I immensely appreciated. She is the epitome of how communication should be handled and conveyed to a customer. Her high-quality professionalism is the new standard of expectation, all inclusively. I strongly ask that this review (reflecting her gold-standard practice) gets shared with others as the new margin of excellence. I will be referring all of my colleagues and MB friends to Owings Mills Mercedes Benz with the specific request of seeking Mrs. Stephanie Smith’s assistance. Thank you Mrs. Stephanie Smith for making this a great experience!!! 🙂 More

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Fantastic service department. The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car wa The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car was washed and clean and ready for me to be picked up. More

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Stephanie Smith has been my advisor from the beginning. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. More

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Drove in to get my tires checked, no appointment. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. More

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Enjoyed working w/ Elliot during this process. His custom service was key to our purchase. His custom service was key to our purchase. More

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My rating is not for the dealership but for Stephanie Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore busines Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore business with the Owings Mills location until I meet Stephanie in the service lane, while waiting for my car to come out of detailing. I was having a bit of buyer’s remorse as I just did not like the way my buying experience went. It was the conversation with Stephanie, whom was not my service advisor at the time, that made me feel like maybe there was still some hope left for the Owings Mills location. Everything about Stephanie was pleasant. Her smile, her energy, and her conversation. Without any real efforts, she made me feel like a valued customer. You could tell that she genuinely loved her job and working with people; so, you can only imagine just how excited I was when I went in for my first scheduled service earlier this year to find out that Stephanie was my assigned Service Advisor. Mercedes Benz of Owings Mills should be extremely grateful to have an employee such as Stephanie Smith on their team. She is the sole reason that I decided to continue to do business with this location. I stopped in today without an appointment to address a "tire correction" alert that popped up on my car, and in true Stephanie fashion she came out of her office to say "Hello" and to see how I and my car was doing. Stephanie is a true Asset to your location and a professional in every sense of the word. I just wish I could say the same about some of your other staff members. T. Robertson More

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Stephanie did an excellent job. Very patient in explaining all service options. Very professional and pleasant. I will be contacting her again next time my vehicle needs service. Ke Very patient in explaining all service options. Very professional and pleasant. I will be contacting her again next time my vehicle needs service. Keep up the good work! More

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Reza Ghana simply amazing! ! We came 105 miles to purchase the car he was amazing Knows more about Mercedes’ than the factory ! We came 105 miles to purchase the car he was amazing Knows more about Mercedes’ than the factory More

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