Stephen Chaves

This is my 3rd Subaru purchase. Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding. No 'pressure" from Steve. Joe Messina gets a 'thumbs up" for making sure your at ease and asks if you are comfortable with process. Cannot say enough about Inna Perez, the woman has found her calling in being Business Manager. She is friendly, personable & patient. She is a pleasure to sit & speak with, she moves along quickly & efficiently her knowledge makes her an outstanding valuable employee along with Joe & Steve, I must acknowledge the service department also. Over the years I have been extremely satisfied with their understanding & completion of service in a timely manner. Recently I have dealt with Justin Luiz, once for an emergency tire issue, with no appointment on a Friday afternoon Justin took care of the issue & I was on my way sooner than I expected. Justin seems to enjoy his job & seeing to it that the customer is satisfied & happy. I think he has found his 'niche' in this service & wish him well...also a valuable employee. More

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Buying a new car after 14 years was quite a task. Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made us feel comfortable and confident with our new Forester purchase. More

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Steve Chaves was a pleasure to work with,he is so very patient,kind and informative.If you are in the market for a Subaru,I would recommend working with Steve. patient,kind and informative.If you are in the market for a Subaru,I would recommend working with Steve. More

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Best car buying experience ever! Professional, courteous, efficient. Salesman Steve is A1 Would definitely return! efficient. Salesman Steve is A1 Would definitely return! More

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Just bought our 2nd vehicle from Stateline and had an amazing experience! Inna and Joe (and all others) go above and beyond for their customers! 100% recommend! amazing experience! Inna and Joe (and all others) go above and beyond for their customers! 100% recommend! More

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Ask for Steve Chaves. We had a great experience with him when buying a used car recently. Service was fast and friendly and when we had one issue with an electric sensor on car, they replaced it immediatel when buying a used car recently. Service was fast and friendly and when we had one issue with an electric sensor on car, they replaced it immediately. More

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Special thanks to Steve Chaves who went above and beyond in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process. I so highly recommend him. Everyone was very nice, professional and efficient. What an unexpectedly great experience in buying a car! Kudos to Stateline Suburu. Joan More

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Worked with the very polite and helpful Steve Chaves who was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In co was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In comes the Manager, (Joe I believe),The amount offered for the trade in was well below the value suggested by all online appraisal tools, by a factor of 40 to 50%. I then asked a simple question which caused an adverse and angry response from Joe. I asked "Give me your very best bottom line" and I'll either bite or reject. "That's not how it works" he advised., angrily and with a bellicose combative attitude. I picked uo my toys, hopped out of the crib and went home. Secured a far better deal and sale form another dealer. Joe: Act like a gentleman, not a petulant child More

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Excellent service friendly staff best experience I ever had buying a new car they don’t Try to push you into getting stuff you don’t need and they explained everything very thoroughly Five star rating had buying a new car they don’t Try to push you into getting stuff you don’t need and they explained everything very thoroughly Five star rating More

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Deceptive Dealership I originally got a quote through email from Ali and Tracy after finding the car I wanted on CarGurus. The quote was significantly lower than other quo I originally got a quote through email from Ali and Tracy after finding the car I wanted on CarGurus. The quote was significantly lower than other quotes I had gotten making me interested in buying from them. For over a week, I was emailing back and forth with them and wanted a clear cut quote as I didn’t want to have to drive 1 ½ hours down there so I asked many questions (what’s not included in the quote, do I have to trade in a car, is there any stipulations) and I was told I didn’t have to trade in a car, all the things not included in the quote were standard things (doc fees: 484, tax, registration). I spoke to another dealer and gave them the quote and they found that with the price they were quoting me, they’d lose ~$1,200. Again, I called and flat out mentioned what the other dealer said and asked how can they be making money in which they basically said it’s just high volume and having to finance through them. I went down there and given a quote which was around $2,000 more than the online quote they gave me. The quote I was given and the online quote includes a recent graduate discount and a military discount which was never mentioned and online it only mentioned that you had to finance through them. The quote included financing for 72 months. If you don’t finance through them it’s an additional $1,500. When I mentioned that this was never mentioned to me and that I was lied to, Inna stated that the whole point of Tracy and Ali was to get me in which she used to excuse the lying. I was already given a lower quote with a dealership who isn’t deceptive with pricing, gave me the exact car I wanted and didn’t require I finance through them. Stateline was able to match the pricing but I had to finance 72 months, get a different color than I wanted that was off of the lot. I went in with the intention of buying a car that day and left due to their lies and immediately bought with a dealership I knew I could trust. Be very careful when purchasing a car here. More

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