Stephen Huang | Page 3

Worst car buying experience Bought a $33000 “certified Ford Explorer”. Initially found the vehicle online since I live 2 1/2 hours from the dealership. Had salesman check out the Bought a $33000 “certified Ford Explorer”. Initially found the vehicle online since I live 2 1/2 hours from the dealership. Had salesman check out the vehicle since there were no pictures of the vehicle online yet just an ad that says it is certified. End up buying the vehicle and driving to the dealership based off the salesman saying the paint and everything was in awesome condition. Turns the entire car had been repainted, not very good at that. Apparently in the process of checking out the car couldn’t see fish eyes in the paint, an area on the car that has no clear coat, bubbling in the paint on the hood, clear coat overspray on the trim pieces and in the door jambs, also on the windows. But apparently it still qualifies to be certified? Even though they don’t know if the car has been completely rebuilt? Doesn’t sounds right to me. Was also told the vehicle stereo software could be updated to work with Apple CarPlay cause that was important to us, nope doesn’t have the right stereo in it. That’s $2000 to replace. Asked to talk to the main GM Mario and he tells me I should have looked over the car better after I literally drove 5 hours round trip to go buy it. It was 730 at night. He was disrespectful and not helpful at all, he tells me if I’d like to trade the car in they could try to get me in to something else (and that I would probably lose a little bit of money doing that, literally within 24 hours of buying it. I was also told the ford certified vehicle paperwork that your suppose to get would have to be mailed to me after the manager checks through it the next day and signs off on it, which the manager is physically suppose to be checking the vehicle to make sure it actually qualifies to be a ford certified vehicle, so not really sure how that works. Still haven’t received this paperwork nearly 2 months after buying this SUV. Unbelievable that this dealership is still open, seemed ok until you signed paperwork then they could care less. I was misled, lied to and ultimately left hanging after spending $40000 after tax and warranty and everything. I wouldn’t ever recommend going Stephen or Mario for anything. More

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Great Experience It turned out to be a really great experience. Everything went really smooth. We went to Corwin Ford to check out the new Rangers. When Stephen It turned out to be a really great experience. Everything went really smooth. We went to Corwin Ford to check out the new Rangers. When Stephen came out, he stayed with us and kept our interest, especially with a really great product. I was later surprised to be leaving with a 2019 Ford Ranger after only a few hours. Really friendly, courteous, knowledgable and really efficient . Everyone was great at their jobs. First time I really felt great about buying a vehicle. Love the Ranger. More

by WesleyV Verified Customer Verified Customer

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My salesman was very helpful and informative about my vehic. They had the vehicle I was interested in.the sales staff was willing to do what I want and didn’t try to push anything else at me. They had the vehicle I was interested in.the sales staff was willing to do what I want and didn’t try to push anything else at me. More

by Fasteddie22 Verified Customer Verified Customer

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Very good Service was awesome I got a F150. Car is great and sales man was very patient and helpful. Costumer service is very thankful and I will recommend to f Service was awesome I got a F150. Car is great and sales man was very patient and helpful. Costumer service is very thankful and I will recommend to friends. More

by YAOYANSONG1982 Verified Customer Verified Customer

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Wonderful experience Salesman was a joy to work with,very knowledgeable on the vehicle. I actually enjoyed the dealership. Will highly recommend salesman and dealership to Salesman was a joy to work with,very knowledgeable on the vehicle. I actually enjoyed the dealership. Will highly recommend salesman and dealership to friends and family. More

by RODDA437 Verified Customer Verified Customer

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F-150 Purchase I recently purchased a new F-150 from Corwin Ford Tri-Cities. I am very satisfied with my truck and found the associate who helped me (Stephen Huang) I recently purchased a new F-150 from Corwin Ford Tri-Cities. I am very satisfied with my truck and found the associate who helped me (Stephen Huang) both knowledgeable and courteous. I highly recommend this dealership. Ken Davis More

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Over all a good experience. Stephen was very pleasant to work with. He was very helpful, and had allot of knowledge about the expeditions we were interested in. The actual buying Stephen was very pleasant to work with. He was very helpful, and had allot of knowledge about the expeditions we were interested in. The actual buying process took a little longer than we thought it would, but overall we are happy with the end result. More

by CHARLIE49 Verified Customer Verified Customer

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Fantastic service Alan and Stephen were fantastic! Very knowledgeable and non pushy. What I wanted was a pretty rare find so we decided it would be best to order new. T Alan and Stephen were fantastic! Very knowledgeable and non pushy. What I wanted was a pretty rare find so we decided it would be best to order new. They explained the process well, worked out a financing plan that worked for me, and exceeded my expectations on every level. More

by LINCK Verified Customer Verified Customer

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Steven Huang We love working with Steven, he is a great person to work with. We have boughten several cars from him. He is a very honest person. We love working with Steven, he is a great person to work with. We have boughten several cars from him. He is a very honest person. More

by DANDMMANN Verified Customer Verified Customer

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Spur of the Moment vehicle made simple! My husband and I had a spur of the moment decision to get a new vehicle one weekend and after a quick AutoTrader search of vehicles in our price range My husband and I had a spur of the moment decision to get a new vehicle one weekend and after a quick AutoTrader search of vehicles in our price range Corwin Ford had the most vehicles to choose from! We narrowed it down to 3 that we for sure wanted to look at and contacted the dealership, where we got connected with Stephen. He helped us to make sure those vehicles were still available for us to drive up and see. We drove 3 hours to the dealership, test drove the top 2 choices, and walked out of the dealership a few hours later with a new (to us) Dodge Durango! Stephen helped us with every step along the way and made sure we got the best loan offer to make it happen. He has been in contact with us multiple times since then to follow up and make sure we didn't have any issues. The one problem we have had Corwin Ford fixed immediately. We could not be more satisfied with the service we have received and will most definitely be coming back for future vehicles! :) More

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